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Plarium Play related issues

Plarium Play related issues

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Sep 6, 2018, 15:4109/06/18
06/01/17
5

Here again too, nothing happend with this game.  I use only Windows 7 and there is only a waiting-point "Die Prophezeiungen werde geprüft"

WOW, how long takes a proove.....more than a day, a week?? I begin to hate this game.
Sep 7, 2018, 00:2809/07/18
05/04/14
163

Yeah that's it for me. I'm done with this game.


I'll just continue to play it on my cell phone...and Nothing else.



Way to go, Plarium.


Biggest issue from what I seen is that you enable people to purchase items on a Beta version of Stormfall, but then some of them aren't able to log in at all, making them lose what they Bought.


That is a problem that nobody should have to go through and it shows how "greedy/insensitive" Plarium is.


Crooks do this..........





I'm out.
Sep 7, 2018, 06:1609/07/18
08/11/17
1

Using Game App on Windows 7 System. Since yesterday afternoon I can play Throne normally but Stormfall is not loading..... ...hangs at around 25% - Prophecies are checked and nothing happens for half an hour... or longer^^


Sep 8, 2018, 06:5909/08/18
Sep 8, 2018, 07:56(edited)
10/14/15
9

Hi I play on 2 devices.


Have the same problem on my desctop pc. Tried following: logged in via notebook - app is running, game is running... OK.


Changed server to sailent plains (server low traffic) and logged out on notebook, tryed again on desktop pc with windows - app is working, changed to my correct server and what surprise playing is possible... 


This is my way at the moment to use the app on PC - before out logging always I have to change back to a server with low traffic otherwise app will not load again.  Than I would  have to do again the bypass with the notebook....


Nevertheless it seems that the pegasus reward is not payed for logging in during last days? Somebody the same experience?

 

Sep 14, 2018, 11:2909/14/18
Sep 14, 2018, 13:45(edited)
10/14/15
9

This loading issues on the pc app are still not solved.

On my desctop pc it is still not possible to load the game with the pc app.

Loading sequence stopps with "Examining the..." 

Any progress here?




NeversmilexCommunity Manager
Sep 18, 2018, 10:5409/18/18
Sep 18, 2018, 10:55(edited)
10/24/16
468

cabal70929 said:


This loading issues on the pc app are still not solved.

On my desctop pc it is still not possible to load the game with the pc app.

Loading sequence stopps with "Examining the..." 

Any progress here?




Hi CABAL70929!

Is the issue still actual? The app is working properly on my end. Just tested it now, and the loading is fine.


Sep 18, 2018, 17:0809/18/18
Sep 18, 2018, 18:00(edited)
10/14/15
9

Hi yes, still actual - as I understood from several posts here  I am not the only one with this problem. Thanks


Update:

- cache cleaned 

- registry cleaned

- fully new installation


Still just loading ~25%, music is playing but stoped there.....





Sep 26, 2018, 14:3409/26/18
02/29/16
5605

Guys, those of you who still face this issue, please send me your IP addresses and in-game id (if you can get it) in PM.

I will forward it to our devs as the issue looks like not a global one. And we need to check each account separately.
Oct 17, 2018, 10:3010/17/18
Oct 17, 2018, 10:31(edited)
01/29/16
1

I have the above Loading sequence stopps with "Examining the..." problem, and i dont know what to do.


The problem came after i download Plarium for windows on my working laptop, and after that i cannot login on my main computer.


I have been trying delete game and clear cache in %appdata% and installed the plarium application again and saw it download game again but after that it again got stock at Loading sequence stopps with "Examining the..."


What to do?...



Oct 19, 2018, 06:0110/19/18
01/11/16
1009

Søren Lauritsen said:


I have the above Loading sequence stopps with "Examining the..." problem, and i dont know what to do.


The problem came after i download Plarium for windows on my working laptop, and after that i cannot login on my main computer.


I have been trying delete game and clear cache in %appdata% and installed the plarium application again and saw it download game again but after that it again got stock at Loading sequence stopps with "Examining the..."


What to do?...



your IP addresses and in-game id please

Oct 20, 2018, 21:3610/20/18
Oct 22, 2018, 11:28(edited)
09/27/17
120

im having hte same issue been playing fine then logged out for ten minutes now its been over 2 hours and cant get past 25% no idea what my game id is either 


edited to add.: now been 36 hours still the same all the other games on plarium player work fine, reinstalled player and nothing, payed money to play this my city is open to attack and now im thinking i wasted my money 


edited to add: still nothing and no help at all from anyone 
Oct 22, 2018, 12:2710/22/18
01/11/16
1009

Hello,


I cross checked with my team, it should be running.

There could be some problem at your end. Please try.

You may contact Support

Oct 22, 2018, 14:5110/22/18
Oct 22, 2018, 15:07(edited)
09/27/17
120

hi 

 i still cant login and i cant contact support using hte usual form as there isnt a link to allow me to select the beta version of storm fall

i am now very concerned about my game as i have spent money on packs and by now my city could have been hit as it is not shielded 


i can play all the other games on the plarium player there are no issues at my end 


edited to add: i reinstalled plarium player still no luck, same thing 25% and stops.

also i sent in form to support had to select a different version of storm fall but i made sure they know its the beta one im having problems with 
Oct 24, 2018, 08:2310/24/18
02/29/16
5605

[0a82e0]andyh1965 said:


hi 

 i still cant login and i cant contact support using hte usual form as there isnt a link to allow me to select the beta version of storm fall

i am now very concerned about my game as i have spent money on packs and by now my city could have been hit as it is not shielded 


i can play all the other games on the plarium player there are no issues at my end 


edited to add: i reinstalled plarium player still no luck, same thing 25% and stops.

also i sent in form to support had to select a different version of storm fall but i made sure they know its the beta one im having problems with 

Hello!

It's a known issue that, unfortunately, some players face from time to time :(

Our team of developers who is working with Plarium Play is aware of it. They are working on the new update for Plarium Play and once it's released, this issue should be fixed.

The update is planned for the next couple of weeks. Unfortunately, I don't have ETA yet :(

Oct 27, 2018, 23:2410/27/18
Oct 29, 2018, 13:52(edited)
09/13/18
1

Ok having this issue today. Have unistalled and re-installed. Have used CCleaner for all my cache files, I have tried everything on my laptop. All other games in the App are working fine. Rise of Balur is freezing at loading  Examining the prophecies. I am a bit sad because I really like this game and my league hopefully will cover me while this issue is being resolved. 


Where should I send my user id and ip address. Thanks




So nice after two or three days not to get a response from you guys about this issue with me.
Oct 30, 2018, 18:5810/30/18
10/15/15
455
Verthandi said:

Ok having this issue today. Have unistalled and re-installed. Have used CCleaner for all my cache files, I have tried everything on my laptop. All other games in the App are working fine. Rise of Balur is freezing at loading  Examining the prophecies. I am a bit sad because I really like this game and my league hopefully will cover me while this issue is being resolved. 


Where should I send my user id and ip address. Thanks




So nice after two or three days not to get a response from you guys about this issue with me.
They are currently working on an update and it should be fixed soon. You can send me your id and ip address or to Alina (commented above you) or any moderator on the forum.
Nov 8, 2018, 03:0711/08/18
09/27/17
120
after over two week of not being able to login and after emails from support i thought i would try tonight and when i clicked on the icon an update installed but when i tried to play the screen just flashed and the game didnt load, a few seconds later i got a warning from my pc virus protection and it deleted the file due to virus detection, i have attached an image of the warning 
Nov 8, 2018, 12:0811/08/18
02/29/16
5605

[0a82e0]andyh1965 said:


after over two week of not being able to login and after emails from support i thought i would try tonight and when i clicked on the icon an update installed but when i tried to play the screen just flashed and the game didnt load, a few seconds later i got a warning from my pc virus protection and it deleted the file due to virus detection, i have attached an image of the warning 

Hello!

It's a known issue and some Anti virus react in this way on the application. Though, there is no any virus there of course.

It should be fixed in the next update planned for the nearest future. 

Nov 18, 2018, 13:1711/18/18
07/05/18
15
Same issue here.  Stuck at loading the application.  Only played the game for a day.  Encountered it after I linked the game to my Plarium Id.  Logout to play another game (Nords), Went back to the app and cannot get past the loading screen.  
Nov 19, 2018, 12:5011/19/18
02/29/16
5605

FrostByte said:


Same issue here.  Stuck at loading the application.  Only played the game for a day.  Encountered it after I linked the game to my Plarium Id.  Logout to play another game (Nords), Went back to the app and cannot get past the loading screen.  

Hello!

Please try to delete the application from your PC and then reinstall it: https://plarium.com/en/plarium-play/