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Plarium Play related issues

Plarium Play related issues

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Jul 18, 2019, 08:3607/18/19
03/05/19
844
narverma said:

Ok I found two new bugs:


[img]https://snag.gy/l38iyU.jpg[/img]


On PC, there are two spots where you cant put in defensive installations because the interface is blocking it.. The same goes for stoneheart interface.. they're covered up by the chat and normal menu buttons at the bottom.


[img]https://snag.gy/uVOP53.jpg[/img]


On my stoneheart castle eagle's nest, it shows a button to claim rewards, but clicking the CLAIM button doesn't do anything..

Hello, Narverma. Thank you for bringing this to my attention. I'll try to reproduce this issues on my side. If I manage to do this I'll pass the information about it to our devs. Thank you for your help!
Jul 19, 2019, 23:0607/19/19
10/23/15
78
Boris Shevchenko said:

Guys, all the issues should be fixed already. I do hope that the game is working fine on your end. 
Yes they have enabled access to my castle again, but 6 days of no access is just bad. I have lost interest.
Aug 2, 2019, 01:4808/02/19
05/08/19
3
I am stuck on loading screen. It is a long time, 4 days! It is stuck on "Examinig the prophecies"...and that is all. 
Aug 2, 2019, 06:3508/02/19
01/11/16
1009

we are aware of situation, it should be resolved soon.

Aug 3, 2019, 01:4008/03/19
05/08/19
3
Thanks for respond. I hope it will be ok soon. :)
Aug 3, 2019, 03:4408/03/19
Aug 3, 2019, 11:30(edited)
07/05/18
15

Cannot see unit portraits in Obelisk of Power.   Also cannot see unit portraits when sending troops for BattleGrounds.

Happen during last update (the one where you introduce the Gold Pass).   



Aug 6, 2019, 11:5408/06/19
07/05/18
15

Cannot access the House of Unity.   Shows blank page.


Aug 8, 2019, 16:5208/08/19
05/08/19
3
Great! Now after update of Plarium app I can"t play games. If I clink on My games, it"ll show up black screen with Oops. This:
Aug 12, 2019, 23:0208/12/19
04/11/15
16

Hi, this is what I am getting.  I uninstalled the program on the pc, downloaded it, and went to install and get this.


Then I get, "FATAL ERROR" when I click launch.

Aug 14, 2019, 22:2508/14/19
05/28/19
18
Just tried to load the game.Plarium play uninstalled it and when I tried to reinstall inside notifications it says pending with the download line but nothing happens for a minute or so then the app closes.
Aug 15, 2019, 00:1908/15/19
07/05/18
15

Vektorz said:


Just tried to load the game.Plarium play uninstalled it and when I tried to reinstall inside notifications it says pending with the download line but nothing happens for a minute or so then the app closes.

Hi Plarium, same issue here. check using procmon and saw that the application is downloading a zip file but failing.... (it keeps on creating and deleting it) zip file somehow has 0 bytes... 

Zip file location is c:\users\\AppData\Local\Plarium\PlariumPlay\Downloads


Kindly check with developers....



Aug 15, 2019, 01:2908/15/19
09/26/18
8
Having the same issue. Wiped plarium play and did clean installation. Rise of Balur never downloads but the other games do. 
Aug 15, 2019, 02:0808/15/19
06/30/15
97


Exactly the same issue as the earlier posts - it was fine 14 hours ago, and Age of Wars plays fine - I use the Plarium Play app. Pending for a while then the app closes.
Aug 15, 2019, 04:2608/15/19
11/13/18
15
Getting same issue, Windows 10 forced update to 1903 which I have wanted for a while but when I try to run this game that I play every day/night for past several months now it wants to install it again and it never does! I was fine last night, worked all day and now want to get in game and cannot.
Aug 15, 2019, 08:1508/15/19
07/29/19
2


Same issue here 
Aug 15, 2019, 12:3008/15/19
06/30/15
97
It is resolved now, but my game hung and crashed after 10 minutes, though am back in again!
Aug 16, 2019, 23:4508/16/19
07/05/18
15

Another bug.. seems like you are preventing players from buying promo packs.


Agent RobertTechnical Support
Aug 21, 2019, 13:1408/21/19
05/13/19
44

FrostByte said:


Another bug.. seems like you are preventing players from buying promo packs.


Hi, FrostByte. It seems that it's a visual glitch. Please, try to reload the game and check one more time. 


Have a good one!
Aug 25, 2019, 00:1308/25/19
07/05/18
15
Agent Robert said:

FrostByte said:


Another bug.. seems like you are preventing players from buying promo packs.


Hi, FrostByte. It seems that it's a visual glitch. Please, try to reload the game and check one more time. 


Have a good one!
Not a glitch... still happening on Plarium Desktop App.  But if i switch to my android phone to play it is ok
NancyAdmin
Aug 28, 2019, 11:0208/28/19
07/09/19
1874
FrostByte said:

Agent Robert said:

FrostByte said:


Another bug.. seems like you are preventing players from buying promo packs.


Hi, FrostByte. It seems that it's a visual glitch. Please, try to reload the game and check one more time. 


Have a good one!
Not a glitch... still happening on Plarium Desktop App.  But if i switch to my android phone to play it is ok
Thanks for bringing this to my attention, we have reported it to the dev team and this bug should be fixed soon. Your patience and understanding are much appreciated.