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Downtime/maintenance during CVC?

Downtime/maintenance during CVC?

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Oct 14, 2021, 19:0610/14/21
12/19/19
5993
ts32780

Missed Thylessia by 15 shards when had them well in hand had game not been down. That's the biggest issue to me,is having put in the work definitely would've gotten them done based on where i was .now it's "maybe next time around" at least the others i wasnt very close on lol.

Again not blaming anyone for it,it is what it is. but 1 Clan boss key doesnt really offset that loss lol

Not sure how this is possible, or as how missing any epics is because of the outage since no events were ending yesterday?  Thylessia still has 20 fragments available today, in case you thought that event ended.  

Oct 14, 2021, 20:2210/14/21
09/13/21
19

It is quite possible when the game did not work for me until early this afternoon. Plarium play for me did not work til after 3pm,. i was only able to play at all thanks to Harle steering me to bluestacks.. 

It is also quite possible that since my points arent tracking ,i consider that event over (yes i could keep clicking and hope they show up later).


Oct 15, 2021, 01:3610/15/21
09/22/21
2

Maybe I missed something but, are we going to be getting some sort of compensation for the downtime?

harleQuinnModerator
Oct 15, 2021, 01:4810/15/21
02/24/19
7259
Pid4

Maybe I missed something but, are we going to be getting some sort of compensation for the downtime?

Yes. The mod team has been told there will be compensation. We do not know yet what that is, but the Community Managers should announce in the next day or two from my understanding. Thursday is/was a federal holiday in the Ukraine.

Oct 15, 2021, 03:3810/15/21
Oct 15, 2021, 06:39(edited)
10/15/21
1
Harbby

You must be new here. We don't work in customer service, we're volunteers. It's almost like Quinn and I stayed up all night having the same discussions, the same arguments, over and over again. Both in here and in discord, almost like a few thousand players have been raging at us for hours. And a couple of nice ones of course, ove the nice people. 

Quinn is by far the nicest person I've met. And she always goes out of her way every week to treat forum users with the respect they deserve. She is both empathetic and respectful, but me on the other hand.. I think you need a nap, have a day or two off from the forums.

Everything was deleted by moderator for extreme toxicity. - Harbs

Oct 15, 2021, 06:3410/15/21
01/04/20
1703
ts32780

Missed Thylessia by 15 shards when had them well in hand had game not been down. That's the biggest issue to me,is having put in the work definitely would've gotten them done based on where i was .now it's "maybe next time around" at least the others i wasnt very close on lol.

Again not blaming anyone for it,it is what it is. but 1 Clan boss key doesnt really offset that loss lol

Sorry about that :( That definitely sucks. 

Oct 15, 2021, 06:3410/15/21
Oct 15, 2021, 06:36(edited)
01/04/20
1703
NFTG

Everything was deleted by moderator for extreme toxicity. - Harbs

Nobody was being a dick, we may have been short with people but we also had a few thousand of you saying these same things all night.

Goodbye is correct, farewell. 

Oct 15, 2021, 07:3510/15/21
10/15/20
2046

Is there a downtime again? I can't login into the game.

Oct 15, 2021, 09:1010/15/21
09/22/21
2
harleQuinn

Yes. The mod team has been told there will be compensation. We do not know yet what that is, but the Community Managers should announce in the next day or two from my understanding. Thursday is/was a federal holiday in the Ukraine.

Understood. I appreciate the quick response!

Oct 15, 2021, 09:1210/15/21
10/10/20
15

Still not a word of contrition from Plarium, are their PR people on holiday perhaps? This is really poor.

Oct 15, 2021, 10:1810/15/21
09/14/20
939
Tildaboo

Still not a word of contrition from Plarium, are their PR people on holiday perhaps? This is really poor.

I would understand them stil being on vacation. If you look at your own place/company, how many people will take the Friday off if Thursday is a holiday? 

I would expect them to react..but I can understand if some of them are stil on vacation.

Oct 15, 2021, 11:3610/15/21
10/10/20
15
Matrim

I would understand them stil being on vacation. If you look at your own place/company, how many people will take the Friday off if Thursday is a holiday? 

I would expect them to react..but I can understand if some of them are stil on vacation.

Um, nope.  Plarium is an IT company, making a shed load of money from ads and us people, they would have staff working 24/7 regardless of holidays.  I know this - I was a Programme Manager for a massive IT company.  I actually worked new years eve 1999 - missed a good party that night - it was part of the job.  So nope and nope again. Don't make excuses for ineptitude.

Oct 15, 2021, 12:5110/15/21
Oct 15, 2021, 12:56(edited)
08/23/21
49
Tildaboo

Still not a word of contrition from Plarium, are their PR people on holiday perhaps? This is really poor.

I've got a compensation right now - 50 multi-battle attempts, 5x ancient shards, 1x void, 500k silver, 3 energy refills, 2 CB keys. Looks pretty generous for me (i didn't lose much during outages).

Oct 15, 2021, 12:5110/15/21
04/08/20
16
harleQuinn

I totally feel ya here. We lost by under 100k. So was tough on us too. 4th loss in a row by under 100k, and the previous two had both been under 26k. 

And while I'm not sure how the downtime effected the scoring line, I and much of my clan are in the Americas as well, and we missed out on a lot of points over those three hours. EvenF2P I am the heavy hitter for the clan, and put in many of my points at the end with champ rank increases and tavern leveling. Couldn't do any of that this time.

I do know there will be compensation, and was told I could share that, but I don't know what it is. I hope it's good.

Nope it isn't. Quite disappointing compensation given the duration and timing of the outage. With the personal tiering issue on top.

Disappointing.

harleQuinnModerator
Oct 15, 2021, 13:0210/15/21
02/24/19
7259
raugh2623

Nope it isn't. Quite disappointing compensation given the duration and timing of the outage. With the personal tiering issue on top.

Disappointing.

Seems like the poster above you thought it was pretty good. I thought it was more generous than it has been in the past. But that's just me.

6 more shards to stockpile until the next fusion/fragment and multis. As someone who doesn't spend, that's pretty good for my account.

I'll pass on your dissapointment though.

Oct 15, 2021, 13:1010/15/21
Oct 15, 2021, 13:17(edited)
04/08/20
16
harleQuinn

Seems like the poster above you thought it was pretty good. I thought it was more generous than it has been in the past. But that's just me.

6 more shards to stockpile until the next fusion/fragment and multis. As someone who doesn't spend, that's pretty good for my account.

I'll pass on your dissapointment though.

Shards are always nice but it's not like they gave everyone a sacred - during 2x sacred imagine how happy you'd have made people btw...

3 Energy refills are at best 390energy which is very little

autobattles, 2keys and 500k are basically worthless.

I'm an endgame player so I get it that my view represents a minority but really, would it had been so crazy to give everyone 500gems 1 sacred 1book for example?

To me it seems that this compensation was balanced on someone lvl31 (as per Plarium's own post), no consideration for older players. Missed chance.


Oct 15, 2021, 13:2210/15/21
Oct 15, 2021, 14:00(edited)
04/27/19
5

I'm conflicted with the compensation. 

On the one hand, shards are at least half a dozen more rare chickens (I've all but given up on seeing another legendary in 2021! lol). 

Multibattles would be useful if they didn't need to be used up almost immediately after such a heavy nrg spend for CVC and the fusion stuff, and the free NRG is nowhere near commensurate to the multibattles if you are going in the dungeon - 200 runs of the top dungeon levels amounts to 4000 NRG, which you don't need me to tell you that it's not 3 refills. Even mid dungeons @14/16 per run is 2800/3200. A brutal campaign crawl is 1600. So, whichever way you slice it, they're "demanding" more of you than they give back - up to 30 NRG refills in 6 days!

Personally on the CB keys, I lost 3 days... 2 keys is a morning.

So, while everything went sideways, I missed the personal reward on CVC by under 2k (so an epic book I think), the clan as a whole missed our final milestone by about 10k for whatever that would have been, and at least 2 lots of fragments ran out just before I could clear their events/tourneys.

I've been left with 3 lots of 75/100 fragments and nothing to show for anything lately. I'm fortunate that I'm FtP, or else I would be climbing the walls, so any recompense is better than nothing. But I do think that something "better" (like a couple of epic/lego books perhaps) could have been offered, especially to those of us who lost CB even before the CvC debacle.

Ho hum 🤔

Oct 15, 2021, 19:0210/15/21
09/13/21
19
Harbby

Sorry about that :( That definitely sucks. 

I managed to pull it off even tho had to regrind. I appreciate it though.

Oct 15, 2021, 20:3610/15/21
04/25/19
3

Hi.The game is not loaded on Android and pc,Anyone know what the problem is?

harleQuinnModerator
Oct 15, 2021, 21:5210/15/21
02/24/19
7259
EXTRANCE

Hi.The game is not loaded on Android and pc,Anyone know what the problem is?

Have you uninstalled and reinstalled yet?