Games says there is a new update available, but clicking update it just hangs.

Games says there is a new update available, but clicking update it just hangs.

Been like this for about 3 days now!

Now the app says "running" for the game when it isn't!

I had to uninstall the Plarium App, then reinstalled it and downloaded the game again - and it seems to be working now!

Bingo

I got a weird window telling me that my desktop castles will be removed and replaced with my mobile ones.. It had a button to click if i wanted to keep my desktop castles. I clicked it and got this web page https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859

No idea what its all about

I do not use a mobile to play this game only a desktop.

I got a weird window telling me that my desktop castles will be removed and replaced with my mobile ones.. It had a button to click if i wanted to keep my desktop castles. I clicked it and got this web page https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859

No idea what its all about

I do not use a mobile to play this game only a desktop.

Gandalf said:

Contact support and they will provide all the instructions and details

How do i contact support when all i get is an hour glass !!

Nikitta said:

Gandalf said:

Contact support and they will provide all the instructions and details

How do i contact support when all i get is an hour glass !!

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

here is some information that I have-

'That message receive only those users who login at least once on any mobile device.

Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.

Gandalf said:

Nikitta said:

Gandalf said:

Contact support and they will provide all the instructions and details

How do i contact support when all i get is an hour glass !!

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

here is some information that I have-

'That message receive only those users who login at least once on any mobile device.

Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.

Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!

How do i get all the money back i have spent on the castle that got deleted ?

Gandalf said:

Nikitta said:

Gandalf said:

Contact support and they will provide all the instructions and details

How do i contact support when all i get is an hour glass !!

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

here is some information that I have-

'That message receive only those users who login at least once on any mobile device.

Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.

Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!

How do i get all the money back i have spent on the castle that got deleted ?

All your castles are safe, just contact support to get the access back

https://plarium.com/forum/en/activity/?game=7&count=50

Gandalf said:

All your castles are safe, just contact support to get the access back

https://plarium.com/forum/en/activity/?game=7&count=50

Page not found

Sigh... No castle, all my stuff is gone.. and link says page not found..

Sorry I added link to current page lol
your castle progress is all safe, do not worry

here you can find link to support

https://plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/

Gandalf said:

Sorry I added link to current page lol
your castle progress is all safe, do not worry

here you can find link to support

https://plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/

Can you provide a link to get the money spent on my castle refunded, i can not longer access the castle and have not been able to access the castle for four days.

Bug report. It seems related to Unity, access violation at mono.dll:

https://drive.google.com/drive/folders/12ljebVqG9_darqynmbANTd7fdAUf4WvY

I checked google and it looks to be related to Unity itself.

Nikitta said:

Gandalf said:

Nikitta said:

Gandalf said:

Contact support and they will provide all the instructions and details

How do i contact support when all i get is an hour glass !!

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

here is some information that I have-

'That message receive only those users who login at least once on any mobile device.

Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.

Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!

How do i get all the money back i have spent on the castle that got deleted ?

Same here. I managed to play the game in the morning but come 7:00pm Manila Time on July 4 I got an empty castle.

Ok I found two new bugs:

[img]https://snag.gy/l38iyU.jpg[/img]

On PC, there are two spots where you cant put in defensive installations because the interface is blocking it.. The same goes for stoneheart interface.. they're covered up by the chat and normal menu buttons at the bottom.

[img]https://snag.gy/uVOP53.jpg[/img]

On my stoneheart castle eagle's nest, it shows a button to claim rewards, but clicking the CLAIM button doesn't do anything..