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Plarium Play related issues

Plarium Play related issues

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5 сент. 2019, 23:2605.09.19
26.09.18
8
Getting "Unable to complete last action." errors every 10 seconds. It also says [GameCommand] underneath but nothing aside from that. And it looks like I got removed from my league somehow. Maybe server communication error?
6 сент. 2019, 03:3206.09.19
11.01.16
1009
narverma said:

Getting "Unable to complete last action." errors every 10 seconds. It also says [GameCommand] underneath but nothing aside from that. And it looks like I got removed from my league somehow. Maybe server communication error?
It may take some time to get connection errors fixed but you should be still part of your league.
11 сент. 2019, 01:5711.09.19
30.06.15
97

Cannot even get the App to run. First time I tried to log in after today's maintenance, and yes, I have cleared cache etc,
11 сент. 2019, 02:0111.09.19
08.09.15
1
Yeah, I'm getting an error...can't log in from my Mac.  
11 сент. 2019, 06:3911.09.19
11.01.16
1009
Ski Mann (CoM) said:

Yeah, I'm getting an error...can't log in from my Mac.  
It may take some time to get the app fixed.
11 сент. 2019, 13:4811.09.19
28.05.19
18
Getting the same error.I know it is a challenge to update a game while it is running and not having to bring the server down.Am not a computer expert but maybe common sense would be considering testing the update on a few isolated PC s or phones before applying it.Probably already being done and different systems will react differently to any update to a certain degree.Been trying emulators to get online with no success.Either get update is available and cannot download the update or cannot load the required data errors.Just seems that this is happening more than once.
NancyAdmin
12 сент. 2019, 09:1712.09.19
09.07.19
1874

Vektorz said:


Getting the same error.I know it is a challenge to update a game while it is running and not having to bring the server down.Am not a computer expert but maybe common sense would be considering testing the update on a few isolated PC s or phones before applying it.Probably already being done and different systems will react differently to any update to a certain degree.Been trying emulators to get online with no success.Either get update is available and cannot download the update or cannot load the required data errors.Just seems that this is happening more than once.

Please find the "Plarium Games" application shortcut on your Desktop area >> right-click it >> click on the "Open file location" option >> delete the "Cache" folder in the opened location.

This should help.

NancyAdmin
12 сент. 2019, 09:1912.09.19
09.07.19
1874

Ski Mann (CoM) said:


Yeah, I'm getting an error...can't log in from my Mac.  

Have you received the same 503 error message? If so, clearing the cache should fix it. However, if you received another error, please send a screenshot of it for us to check the nature of an issue. 

26 сент. 2019, 14:5626.09.19
26 сент. 2019, 14:58(отредактировано)
26.05.19
1

I tried to install the app, stopped it just before it started cause I miss clicked file path, now I can't reinstall because I don't know the path and it won't let me change it.




and one other thing, it won't show up on the Programs and features list in Window's control pannel
NancyAdmin
30 сент. 2019, 09:3530.09.19
09.07.19
1874

FireheartTBP said:


I tried to install the app, stopped it just before it started cause I miss clicked file path, now I can't reinstall because I don't know the path and it won't let me change it.




and one other thing, it won't show up on the Programs and features list in Window's control pannel

Hello, please download the file that will uninstall Plarium Play from your PC. As soon as you uninstall it, you will be able to install the new version. 

Please let us know if it didn't help. 

7 нояб. 2019, 14:1507.11.19
16.08.17
18

I can't request league help for breaking items since the update today:



NancyAdmin
8 нояб. 2019, 08:1808.11.19
09.07.19
1874
Shyne said:

I can't request league help for breaking items since the update today:



Hello. I failed to reproduce the same error. Could you please double-check it on your end? 
8 нояб. 2019, 13:3208.11.19
28.05.19
18
Have not been able to claim brawl rewards since the start of brawl.Get the unable to complete last action message.My friend who is also on Plarium play is also getting the same error.
NancyAdmin
8 нояб. 2019, 16:3508.11.19
09.07.19
1874

Vektorz said:


Have not been able to claim brawl rewards since the start of brawl.Get the unable to complete last action message.My friend who is also on Plarium play is also getting the same error.

I'm glad to inform you that this issue has been just fixed! Feel free to claim your rewards.   

10 дек. 2019, 05:1510.12.19
16.08.15
9
Since the last update of the app a few days ago Rise of Balur will not launch. Stormfall, Sparta and Pirates have no issues, I have deleted and re-installed the app a number of times but still no success. Everytime an update to Rise happens there is always something that is never right
NancyAdmin
16 дек. 2019, 14:1016.12.19
09.07.19
1874
Stedavgon.au. said:

Since the last update of the app a few days ago Rise of Balur will not launch. Stormfall, Sparta and Pirates have no issues, I have deleted and re-installed the app a number of times but still no success. Everytime an update to Rise happens there is always something that is never right
Hello, I'm sorry for the delayed reply. Are you still experiencing this issue? If so, please send us a screenshot of an error received while loading Stormfall: Rise of Balur if any. 
24 дек. 2019, 12:5224.12.19
24 дек. 2019, 12:54(отредактировано)
04.03.15
6

Hello, since yesterday, I have a problem displaying troops. See the attached image. I'm passing the information on to you, because I'm not the only one in this case. Thank you

I cleared the cache and deleted the HKEY CURRENT folder

Server Forest of the spirits


24 дек. 2019, 16:1124.12.19
04.03.15
6

Everything has become normal. Thank you

26 дек. 2019, 10:3026.12.19
16.08.15
9
Nancy said:

Stedavgon.au. said:

Since the last update of the app a few days ago Rise of Balur will not launch. Stormfall, Sparta and Pirates have no issues, I have deleted and re-installed the app a number of times but still no success. Everytime an update to Rise happens there is always something that is never right
Hello, I'm sorry for the delayed reply. Are you still experiencing this issue? If so, please send us a screenshot of an error received while loading Stormfall: Rise of Balur if any. 

26 дек. 2019, 10:4426.12.19
16.08.15
9

Nancy said:


Stedavgon.au. said:


Since the last update of the app a few days ago Rise of Balur will not launch. Stormfall, Sparta and Pirates have no issues, I have deleted and re-installed the app a number of times but still no success. Everytime an update to Rise happens there is always something that is never right

Hello, I'm sorry for the delayed reply. Are you still experiencing this issue? If so, please send us a screenshot of an error received while loading Stormfall: Rise of Balur if any. 




There was nothing to get a screenshot of, it just didn't load. Now, I managed to log in to Rise of Balur this evening but now my profile is missing (forgotten Lands) I was level 89, if it wasn't bad enough not to be able to play for the last 2 weeks due to ineptness on Plarium's behalf you have also lost my profile and I may also may have been kicked out of my league due to inactivity and with no way to contact the LM.  2 and a half years wasted for what, to start at level one again. There is no dictionary big enough to hold all the things I would say to Plarium at this moment.