Alina Phoenix said:

FrostByte said:

Same issue here.  Stuck at loading the application.  Only played the game for a day.  Encountered it after I linked the game to my Plarium Id.  Logout to play another game (Nords), Went back to the app and cannot get past the loading screen.  

Hello!

Please try to delete the application from your PC and then reinstall it: https://plarium.com/en/plarium-play/

I have uninstalled app.  I even renamed the folders in C:\Users\\AppData\Local\Plarium\PlariumPlay\StandAloneApps\SFM so that it can download a fresh app from the server.  Unfortunately it is still the same. My In-game Rise of Balur ID is BlackMasque. The other game I play using the Plarium app works find (Nords, Vikings)  

I can generate a dump file if you need it for investigation. 

FrostByte said:

Alina Phoenix said:

FrostByte said:

Same issue here.  Stuck at loading the application.  Only played the game for a day.  Encountered it after I linked the game to my Plarium Id.  Logout to play another game (Nords), Went back to the app and cannot get past the loading screen.  

Hello!

Please try to delete the application from your PC and then reinstall it: https://plarium.com/en/plarium-play/

I have uninstalled app.  I even renamed the folders in C:\Users\\AppData\Local\Plarium\PlariumPlay\StandAloneApps\SFM so that it can download a fresh app from the server.  Unfortunately it is still the same. My In-game Rise of Balur ID is BlackMasque. The other game I play using the Plarium app works find (Nords, Vikings)  

I can generate a dump file if you need it for investigation. 

Can you please send me the image of the error you receive and your IP address?

if you want the dump file, how do I send it to you?

As for the error encountered: none.  The game just stops at Examining the prophecies...

As for my IP Address: 112.200.27.7

Rise of Balur In-Game ID: BlackMasque

Other Info:  OS: Windows 10 Home version 1803 (Build 17134.407)

                   Graphics Card Drivers: nVidia 416.94 (Release date 11/13/2018)

FrostByte said:

if you want the dump file, how do I send it to you?

As for the error encountered: none.  The game just stops at Examining the prophecies...

As for my IP Address: 112.200.27.7

Rise of Balur In-Game ID: BlackMasque

Other Info:  OS: Windows 10 Home version 1803 (Build 17134.407)

                   Graphics Card Drivers: nVidia 416.94 (Release date 11/13/2018)

Hello! I've discussed this issue with devs and they're aware of it.

Unfortunately, the application doesn't run for some players and they're going to fix it in the upcoming update that is planned for the near future.

Stuck with Download prompt

Someone messed up with the app development

Fresh download of the APP and install, the APP works fine for all other games except Stormfall Rise of Balur

Here is the Debug log

https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57835)
[1206/092943.768:INFO:CONSOLE(20320)] "ANALYTICS BOOTSTRAP getTrafficSource", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (20320)
[1206/092943.791:INFO:CONSOLE(57687)] "waitForVersionCheck", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57687)
[1206/092944.098:INFO:CONSOLE(1443)] "[shouldAppUpdate] Version is: 2.1.0, newVersion is 2.1.0, update type: null", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (1443)
[1206/092944.098:INFO:CONSOLE(57722)] "waitForSetupInfo", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57722)
[1206/092944.098:INFO:CONSOLE(57729)] "loadFromPersistentStorage", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57729)
[1206/092944.366:INFO:CONSOLE(13639)] "waitForContentLoading", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (13639)
[1206/092944.946:INFO:CONSOLE(57736)] "waitForPrivacyAgreement", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57736)
[1206/092944.950:INFO:CONSOLE(58915)] "waitForSetupInfoRedirect", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (58915)
[1206/092945.242:INFO:CONSOLE(57835)] "[PrivacyAgreement]", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57835)
[1206/092945.312:WARNING:spdy_session.cc(2921)] Received HEADERS for invalid stream 35

Latest update doesn't allow us to download it - we get the "available" prompt but the download doesn't work! Tells us it is installed but then loops back to "new version available"! Last update worked fine straight away.

Stuck with Download prompt

Someone messed up with the app development

Fresh download of the APP and install, the APP works fine for all other games except Stormfall Rise of Balur

Here is the Debug log

https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57835)
[1206/092943.768:INFO:CONSOLE(20320)] "ANALYTICS BOOTSTRAP getTrafficSource", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (20320)
[1206/092943.791:INFO:CONSOLE(57687)] "waitForVersionCheck", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57687)
[1206/092944.098:INFO:CONSOLE(1443)] "[shouldAppUpdate] Version is: 2.1.0, newVersion is 2.1.0, update type: null", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (1443)
[1206/092944.098:INFO:CONSOLE(57722)] "waitForSetupInfo", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57722)
[1206/092944.098:INFO:CONSOLE(57729)] "loadFromPersistentStorage", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57729)
[1206/092944.366:INFO:CONSOLE(13639)] "waitForContentLoading", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (13639)
[1206/092944.946:INFO:CONSOLE(57736)] "waitForPrivacyAgreement", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57736)
[1206/092944.950:INFO:CONSOLE(58915)] "waitForSetupInfoRedirect", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (58915)
[1206/092945.242:INFO:CONSOLE(57835)] "[PrivacyAgreement]", source: https://static.x-plarium.com/browser/canvas/pp.desktop/static/js/main.6ee0eb64.js (57835)
[1206/092945.312:WARNING:spdy_session.cc(2921)] Received HEADERS for invalid stream 35

Hello!

Devs are working on the update for Plarium Play.

Shyne said:

I would be kind if you at least would compensate for the lost daily special quests. Weekly and monthly special quest are unreachable with 2 days lost.

Hello!

The issue with Plarium Play was fixed yesterday.

We don't process compensation requests and all of them should be sent to Support team: https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

oh dear

the update has fixed the login issue, but has let the gremlins out, and they have turned psycho.. please deal with the multi accounts.

Nikitta said:

oh dear

the update has fixed the login issue, but has let the gremlins out, and they have turned psycho.. please deal with the multi accounts.

We don't prohibit running several accounts if they don't use the bot programs.

I must be a full moon somewhere in the world.

Sorry, this was totally in the wrong thread

Nikitta said:

I must be a full moon somewhere in the world.

Sorry, this was totally in the wrong thread

It's okay :) 

To those that have an issue with the app hanging at "Examining the prophecies..."  

Alina suggested that you edit the Windows registry and delete the following registry

HKEY_CURRENT_USER\Software\Plarium\Stormfall

Every day update the same shit

Shyne said:

Every day update the same shit

Yes I want, but Plarium doesn't let me. False promises like always...

Hello!