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Comments

2 3 4 5 6 7 8

BIR GURKHALIII

Nov 30, 2018, 02:2211/30/18

Nov 30, 2018, 02:23(edited)

08/15/14

when i try to download and install the plarium play app, it shows the following error:

When i press "ok" it shows following error:

Again, when i press "ok", it shows following:

Finally, when i play "ok", it shows :

Please tell me how to troubleshoot this problem.

Little Creap

Nov 30, 2018, 09:3011/30/18

07/04/16

the msg appears for 1-2 sec. i can't do screenshot

Agent PavelTechnical Support

Dec 4, 2018, 14:3712/04/18

07/02/15

4523

DHARMA-YUDDHA said:

when i try to download and install the plarium play app, it shows the following error:

When i press "ok" it shows following error:

Again, when i press "ok", it shows following:

Finally, when i play "ok", it shows :

Please tell me how to troubleshoot this problem.

Hello, Archon!

This could happen if you Antivirus removed some system files related to the app. Unfortunately, the issue can be resolved only by installing the new version of the app. It should be released soon.

Agent PavelTechnical Support

Dec 4, 2018, 15:3512/04/18

07/02/15

4523

Saetta said:

the msg appears for 1-2 sec. i can't do screenshot

I have clarified this case. The pop up you have described appears when the internet connection is lost. After this, you are returned to the main window.

Please try changing the internet connection for the game. I am afraid we are unable to solve the issue from our side.

Little Creap

Dec 7, 2018, 12:2812/07/18

07/04/16

ok but this morning i entered in Sparta and i played, then i refresh the app and the game loading stop at 80%, so i try many time and i restarted the mac. it stopped always at 80%. the other game as Pirates work, Sparta no from 5 h

Agent PavelTechnical Support

Dec 9, 2018, 13:2912/09/18

07/02/15

4523

Saetta said:

ok but this morning i entered in Sparta and i played, then i refresh the app and the game loading stop at 80%, so i try many time and i restarted the mac. it stopped always at 80%. the other game as Pirates work, Sparta no from 5 h

Have you managed to enter the game already?

Little Creap

Dec 10, 2018, 17:4912/10/18

07/04/16

yes before but from 7 december sparta stop loading at 80% and Pirates work

Agent PavelTechnical Support

Dec 11, 2018, 12:1112/11/18

07/02/15

4523

Saetta said:

yes before but from 7 december sparta stop loading at 80% and Pirates work

Please try to log into Sparta via browser and inform me of the result.

Also, do you receive any error messages when you try to enter Sparta via the app?

Wollodrin

Dec 15, 2018, 09:0912/15/18

12/09/14

le jeu est d'une extréme lenteur, et ceci sur divers navigateurs, tel que opéra ou chrome. Depuis quelques jours ça n'avance pas et il faut rafraichir plusieurs fois par jour. En cause le nouveau moteur? ou un nouveau bug? je m'interroge, car si le jeu devient trop ennuyeux du fait de sa lenteur, je migrerai ailleurs.

j'attends bien évidemment une réponse sensée, autre que "il faut vider le cache", on est bien d'accord?

Lucifer HBG

Dec 17, 2018, 14:5012/17/18

12/21/14

The Plarium Play app is not displaying a "play now" button to click on, like showed in images, and therefore I cannot login from the app. Please see the image attached. I also noticed there is a free bonus offer of 500 drachmas and several units now for people downloading the app and logging in through there, and hope I will still qualify for this.

Lucifer HBG

Dec 18, 2018, 04:0412/18/18

12/21/14

Using the Chrome web browser and i keep on getting kicked out/frozen, and attached is the error message.

Agent PavelTechnical Support

Dec 23, 2018, 14:2112/23/18

07/02/15

4523

canondales said:

le jeu est d'une extréme lenteur, et ceci sur divers navigateurs, tel que opéra ou chrome. Depuis quelques jours ça n'avance pas et il faut rafraichir plusieurs fois par jour. En cause le nouveau moteur? ou un nouveau bug? je m'interroge, car si le jeu devient trop ennuyeux du fait de sa lenteur, je migrerai ailleurs.
j'attends bien évidemment une réponse sensée, autre que "il faut vider le cache", on est bien d'accord?

Hello, Archon!

Please check the initial post in this thread. If you play on plarium.com, please try installing Plarium Play app.

Lucifer HBG

Dec 24, 2018, 15:0612/24/18

12/21/14

Pavel - Can you look into my post below please? Thank you.

The Plarium Play app is not displaying a "play now" button to click on, like showed in images, and therefore I cannot login from the app. Please see the image attached. I also noticed there is a free bonus offer of 500 drachmas and several units now for people downloading the app and logging in through there, and hope I will still qualify for this.

Agent PavelTechnical Support

Dec 28, 2018, 14:5412/28/18

07/02/15

4523

COOLIO said:

Pavel - Can you look into my post below please? Thank you.

The Plarium Play app is not displaying a "play now" button to click on, like showed in images, and therefore I cannot login from the app. Please see the image attached. I also noticed there is a free bonus offer of 500 drachmas and several units now for people downloading the app and logging in through there, and hope I will still qualify for this.

Hello!

Please submit an individual topic with your question specified in it. Here is an instruction on how to report bugs.

Gianluca Paragona

Jan 24, 2019, 19:4501/24/19

Jan 24, 2019, 19:46(edited)

01/23/19

Mozilla firefox, chrome,facebook gameroom the same image. I do all step but i cant play

gianlucanapoli75@hotmail.it

Jan 26, 2019, 12:5101/26/19

01/23/19

i wait a solution for my account......................................................................................................

Agent HelgaTechnical Support

Jan 29, 2019, 16:3201/29/19

05/13/15

1258

Hello!

If the troubleshooting does not help, submit a request to the support team with .har file. Link and instruction in the initial post.

Melysa

Feb 12, 2019, 11:3202/12/19

02/03/18

Hey

i play with the plarium app and had big troubles getting online today an 12:00(server update or something). i was online before and was kicked out, but i still had my troops out and then was unable to log in for a few minutes. after i finally got online i had to see that my city was raided during that span.. how is it possible that some players can play during server updates and others can't? and is this bug-using? or something else?

anyways i want my troops back...

your move plarium..

Fortuna

Feb 25, 2019, 01:0602/25/19

Feb 25, 2019, 01:07(edited)

03/10/15

1572

incredible!!

great support service that does not provide useful info, does NOT help and does not treat us with respect...

A support service that does not help at all with a real problem that closing every single time we talk about it (and no, the har file is not the solution, we all have the problem, is not a problem of our computers or our conexion!) , how difficult to understand is that?

the slow loading and the lag is a real problem, since the last update of the app its a nightmare!!! just hiding it and ignoring our comments will not make it disappear, as we say in spain, "barrer la mierda debajo de la cama no hace que desaparezca" (elias if you want you translate .... i am so tired of fighting a slow game refreshing every minute, going out and in of the app every 2 or 3 actions because game stops of lags dont show informs etc etc....

And support ignores us!

Agent HelgaTechnical Support

Feb 26, 2019, 14:5302/26/19

05/13/15

1258

hijadelafortuna T.I.A. said:

incredible!!
great support service that does not provide useful info, does NOT help and does not treat us with respect...
A support service that does not help at all with a real problem that closing every single time we talk about it (and no, the har file is not the solution, we all have the problem, is not a problem of our computers or our conexion!) , how difficult to understand is that?
the slow loading and the lag is a real problem, since the last update of the app its a nightmare!!! just hiding it and ignoring our comments will not make it disappear, as we say in spain, "barrer la mierda debajo de la cama no hace que desaparezca" (elias if you want you translate .... i am so tired of fighting a slow game refreshing every minute, going out and in of the app every 2 or 3 actions because game stops of lags dont show informs etc etc....

And support ignores us!

Hello!

You can be sure that I am not ignoring the issue. I see that there are complaints, but I need information to properly forward it to the developers.

I explained the reasons more detailed here.

2 3 4 5 6 7 8

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If the connection is lost at some stage, the signal won’t be delivered and will return to the sender (i.e. your game client). \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":366,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":366,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":366,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":366,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"93di1\",\"text\":\"To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":121,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":121,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":121,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":121,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"emsuo\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"7lci7\",\"text\":\"Ultimate Loading Troubleshoot \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":29,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":29,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":30,\"style\":\"BOLD\"},{\"offset\":0,\"length\":30,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":30,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"62hnn\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"8rt03\",\"text\":\"The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":100,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":100,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":100,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":100,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"6lbjh\",\"text\":\"Clear cache in Plarium Play. 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USERNAME refers to your macOS user name.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":37,\"length\":162,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":37,\"length\":162,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-16\"},{\"offset\":37,\"length\":162,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":37,\"length\":162,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":33,\"length\":2,\"style\":\"color-rgb(0,186,221)\"},{\"offset\":37,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":33,\"length\":2,\"key\":0},{\"offset\":37,\"length\":4,\"key\":1}],\"data\":{}},{\"key\":\"2fbda\",\"text\":\"Download the latest version of Plarium Play here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":49,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":49,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":49,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":44,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":44,\"length\":4,\"key\":2}],\"data\":{}},{\"key\":\"5slq8\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":3}],\"data\":{}},{\"key\":\"br4kk\",\"text\":\"For Windows users, please install all the Windows 7 updates that are available in \\\"Windows Update\\\" on your PC. Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"7uo78\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"93iep\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"e8u3m\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"2qkhe\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"emql\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"5ntj7\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"754n9\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"c66ac\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"bt13v\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"5stfa\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-16\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":4,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"q5ck\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"6vft6\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging   \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"6qnpi\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"4tn3g\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution:  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"s90s\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"66vms\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"8fb9e\",\"text\":\"Installing and enabling a VPN on your PC may also help. \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"dtem3\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"273qg\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":110,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":110,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":110,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":110,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":78,\"length\":12,\"style\":\"color-rgb(0,186,221)\"},{\"offset\":100,\"length\":9,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":78,\"length\":12,\"key\":7},{\"offset\":100,\"length\":9,\"key\":8}],\"data\":{\"text-align\":\"left\"}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span data-offset-key=\\\"3k98g-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">PC</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span data-offset-key=\\\"3k98g-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">PC</span></span>\",\"targetOption\":\"\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span data-offset-key=\\\"3k98g-3-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Mac</span></span><span data-offset-key=\\\"3k98g-3-1\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">.</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span data-offset-key=\\\"3k98g-3-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Mac</span></span><span data-offset-key=\\\"3k98g-3-1\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">.</span></span>\",\"targetOption\":\"\"}}}},\"2\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span data-offset-key=\\\"co8lt-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span data-offset-key=\\\"co8lt-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"1oe75-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Change DNS settings</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"1oe75-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Change DNS settings</span></span>\",\"targetOption\":\"\"}}}},\"4\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span data-offset-key=\\\"97vqs-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span data-offset-key=\\\"97vqs-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 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link</span></span>\",\"targetOption\":\"\"}}}}}}","contentHtml":"","createdDate":"1534862580000","folderId":"127","id":"108574","authorId":"1794866","authorRegistered":"1435838594363","authorName":"Agent Pavel","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"26254","commentsCount":"307","likesCount":"0","authorCommentsCount":"4523","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/108574_loading-issues-19/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"5","lastPage":"16"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/56071/","commentUrl":"/forum/en/comment/topic_539038/"},"strings":{"userRole":"","userId":"56071","contentDraftJs":"","contentHtml":"<p>when i try to download and install the plarium play app, it shows the following error:</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=e8d0602b-60ee-441b-8fca-0020deb539a6\"><br><p>When i press \"ok\" it shows following error:</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=df735916-dbba-4319-8267-f3f4ad874dfb\"><br><p>Again, when i press \"ok\", it shows following:</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=62feab69-5189-48f7-a42f-85424dd6911e\"><br><p>Finally, when i play \"ok\", it shows :</p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=ec01c3a2-2312-4f7c-a190-0e6496c6535a\"><br></p>Please tell me how to troubleshoot this problem.","userRegistered":"1408106545837","userCommentsCount":"23","userName":"BIR GURKHALIII","createdDate":"1543544577453","editedDate":"1543544639170","id":"539038","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/4785834.jpeg?v=1512605451"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"539038","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1173402/","commentUrl":"/forum/en/comment/topic_539098/"},"strings":{"userRole":"","userId":"1173402","contentDraftJs":"","contentHtml":"the msg appears for 1-2 sec. i can't do screenshot","userRegistered":"1467622057893","userCommentsCount":"26","userName":"Little Creap","createdDate":"1543570229143","editedDate":"0","id":"539098","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22044690.jpeg?v=1614526311"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"539098","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_540076/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>DHARMA-YUDDHA said:</p><br><blockquote><p>when i try to download and install the plarium play app, it shows the following error:</p><br><p>When i press \"ok\" it shows following error:</p><br><p>Again, when i press \"ok\", it shows following:</p><br><p>Finally, when i play \"ok\", it shows :</p><br>Please tell me how to troubleshoot this problem.</blockquote><p>Hello, Archon!</p>This could happen if you Antivirus removed some system files related to the app. Unfortunately, the issue can be resolved only by installing the new version of the app. It should be released soon. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1543934266950","editedDate":"0","id":"540076","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"540076","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_540091/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Saetta said:</p><br><blockquote>the msg appears for 1-2 sec. i can't do screenshot</blockquote><p>I have clarified this case. The pop up you have described appears when the internet connection is lost. After this, you are returned to the main window. </p>Please try changing the internet connection for the game. I am afraid we are unable to solve the issue from our side. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1543937702197","editedDate":"0","id":"540091","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"540091","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1173402/","commentUrl":"/forum/en/comment/topic_540792/"},"strings":{"userRole":"","userId":"1173402","contentDraftJs":"","contentHtml":"ok but this morning i entered in Sparta and i played, then i refresh the app and the game loading stop at 80%, so i try many time and i restarted the mac. it stopped always at 80%. the other game as Pirates work, Sparta no from 5 h","userRegistered":"1467622057893","userCommentsCount":"26","userName":"Little Creap","createdDate":"1544185687487","editedDate":"0","id":"540792","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22044690.jpeg?v=1614526311"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"540792","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_541172/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Saetta said:</div><br><blockquote>ok but this morning i entered in Sparta and i played, then i refresh the app and the game loading stop at 80%, so i try many time and i restarted the mac. it stopped always at 80%. the other game as Pirates work, Sparta no from 5 h</blockquote>Have you managed to enter the game already? ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1544362194557","editedDate":"0","id":"541172","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"541172","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1173402/","commentUrl":"/forum/en/comment/topic_541478/"},"strings":{"userRole":"","userId":"1173402","contentDraftJs":"","contentHtml":"yes before but from 7 december sparta stop loading at 80% and Pirates work","userRegistered":"1467622057893","userCommentsCount":"26","userName":"Little Creap","createdDate":"1544464154267","editedDate":"0","id":"541478","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22044690.jpeg?v=1614526311"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"541478","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_541634/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Saetta said:</p><br><blockquote>yes before but from 7 december sparta stop loading at 80% and Pirates work</blockquote><p>Please try to log into Sparta via browser and inform me of the result.</p><p>Also, do you receive any error messages when you try to enter Sparta via the app? </p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1544530309500","editedDate":"0","id":"541634","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"541634","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1432047/","commentUrl":"/forum/en/comment/topic_542364/"},"strings":{"userRole":"","userId":"1432047","contentDraftJs":"","contentHtml":"<p>le jeu est d'une extréme lenteur, et ceci sur divers navigateurs, tel que opéra ou chrome. Depuis quelques jours ça n'avance pas et il faut rafraichir plusieurs fois par jour. En cause le nouveau moteur? ou un nouveau bug? je m'interroge, car si le jeu devient trop ennuyeux du fait de sa lenteur, je migrerai ailleurs.</p><p>j'attends bien évidemment une réponse sensée, autre que \"il faut vider le cache\", on est bien d'accord?</p>","userRegistered":"1418129103157","userCommentsCount":"11","userName":"Wollodrin","createdDate":"1544864940087","editedDate":"0","id":"542364","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/7271227.jpeg?v=1705847407"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"542364","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5072354/","commentUrl":"/forum/en/comment/topic_542808/"},"strings":{"userRole":"","userId":"5072354","contentDraftJs":"","contentHtml":"The Plarium Play app is not displaying a \"play now\" button to click on, like showed in images, and therefore I cannot login from the app. Please see the image attached. I also noticed there is a free bonus offer of 500 drachmas and several units now for people downloading the app and logging in through there, and hope I will still qualify for this. <img src=\"//cnt-forum.plarium.com/file.bmp?g=646707b6-2df8-40d7-b39b-8162b25b56e0\">","userRegistered":"1419191392273","userCommentsCount":"66","userName":"Lucifer HBG ","createdDate":"1545058207290","editedDate":"0","id":"542808","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/7555510.jpeg?v=1549146288"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"542808","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5072354/","commentUrl":"/forum/en/comment/topic_543314/"},"strings":{"userRole":"","userId":"5072354","contentDraftJs":"","contentHtml":"<p>Using the Chrome web browser and i keep on getting kicked out/frozen, and attached is the error message. <img src=\"//cnt-forum.plarium.com/file.bmp?g=9d2ebe01-0aa4-43b4-9d66-c21be6213b2a\"></p>","userRegistered":"1419191392273","userCommentsCount":"66","userName":"Lucifer HBG ","createdDate":"1545105863993","editedDate":"0","id":"543314","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/7555510.jpeg?v=1549146288"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"543314","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_544613/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>canondales said:</p><br><blockquote><p>le jeu est d'une extréme lenteur, et ceci sur divers navigateurs, tel que opéra ou chrome. Depuis quelques jours ça n'avance pas et il faut rafraichir plusieurs fois par jour. En cause le nouveau moteur? ou un nouveau bug? je m'interroge, car si le jeu devient trop ennuyeux du fait de sa lenteur, je migrerai ailleurs.</p><p>j'attends bien évidemment une réponse sensée, autre que \"il faut vider le cache\", on est bien d'accord?</p></blockquote><p>Hello, Archon! </p>Please check the <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/108574_loading-issues-19/?post=509935\" target=\"_blank\">initial post in this thread</a>. If you play on plarium.com, please try installing Plarium Play app. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1545574885440","editedDate":"0","id":"544613","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"544613","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5072354/","commentUrl":"/forum/en/comment/topic_545096/"},"strings":{"userRole":"","userId":"5072354","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Pavel - Can you look into my post below please? Thank you. </div><br><blockquote>The Plarium Play app is not displaying a \"play now\" button to click on, like showed in images, and therefore I cannot login from the app. Please see the image attached. I also noticed there is a free bonus offer of 500 drachmas and several units now for people downloading the app and logging in through there, and hope I will still qualify for this. <img src=\"//cnt-forum.plarium.com/file.bmp?g=646707b6-2df8-40d7-b39b-8162b25b56e0\"></blockquote><br>","userRegistered":"1419191392273","userCommentsCount":"66","userName":"Lucifer HBG ","createdDate":"1545663992397","editedDate":"0","id":"545096","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/7555510.jpeg?v=1549146288"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"545096","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_560919/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>COOLIO said:</p><br><blockquote><p>Pavel - Can you look into my post below please? Thank you. </p><br><blockquote>The Plarium Play app is not displaying a \"play now\" button to click on, like showed in images, and therefore I cannot login from the app. Please see the image attached. I also noticed there is a free bonus offer of 500 drachmas and several units now for people downloading the app and logging in through there, and hope I will still qualify for this. </blockquote><br></blockquote><p>Hello!\r</p>\r<p>Please submit an individual topic with your question specified in it. Here is an instruction on <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/84528_creating-a-bug-report-2/\" target=\"_blank\">how to report bugs</a>.</p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1546008846010","editedDate":"0","id":"560919","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"560919","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5597216/","commentUrl":"/forum/en/comment/topic_566775/"},"strings":{"userRole":"","userId":"5597216","contentDraftJs":"","contentHtml":"<p>Mozilla firefox, chrome,facebook gameroom the same image. I do all step but i cant play<br></p><img src=\"//cnt-forum.plarium.com/file.bmp?g=11bd9a70-73f4-4c6e-b3cd-8704139d323a\"><br>","userRegistered":"1548275164537","userCommentsCount":"1","userName":"Gianluca Paragona","createdDate":"1548359111997","editedDate":"1548359179650","id":"566775","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/10217870781271965/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"566775","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5597340/","commentUrl":"/forum/en/comment/topic_567088/"},"strings":{"userRole":"","userId":"5597340","contentDraftJs":"","contentHtml":"i wait a solution for my account......................................................................................................<br>","userRegistered":"1548276060393","userCommentsCount":"1","userName":"gianlucanapoli75@hotmail.it","createdDate":"1548507078690","editedDate":"0","id":"567088","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"567088","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_568576/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hello! </p>If the troubleshooting does not help, submit a request to the support team with .har file. Link and instruction in the initial post. ","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1548779542973","editedDate":"0","id":"568576","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"568576","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1928572/","commentUrl":"/forum/en/comment/topic_572711/"},"strings":{"userRole":"","userId":"1928572","contentDraftJs":"","contentHtml":"<p>Hey</p><p>i play with the plarium app and had big troubles getting online today an 12:00(server update or something). i was online before and was kicked out, but i still had my troops out and then was unable to log in for a few minutes. after i finally got online i had to see that my city was raided during that span.. how is it possible that some players can play during server updates and others can't? and is this bug-using? or something else? </p><p>anyways i want my troops back...</p><br>your move plarium..","userRegistered":"1517666588407","userCommentsCount":"1","userName":"Melysa","createdDate":"1549971139290","editedDate":"0","id":"572711","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/37746842.jpeg?v=1517694431"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572711","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/178961/","commentUrl":"/forum/en/comment/topic_578359/"},"strings":{"userRole":"","userId":"178961","contentDraftJs":"","contentHtml":"<p>incredible!!</p><p>great support service that does not provide useful info, does NOT help and does not treat us with respect... </p><p> A support service that does not help at all with a real problem that closing every single time we talk about it (and no, the har file is not the solution, we all have the problem, is not a problem of our computers or our conexion!) , how difficult to understand is that?</p><p>the slow loading and the lag is a real problem, since the last update of the app its a nightmare!!!  just hiding it and ignoring our comments will not make it disappear, as we say in spain, \"barrer la mierda debajo de la cama no hace que desaparezca\" (elias if you want you translate ....  i am so tired of fighting a slow game refreshing every minute, going out and in of the app every 2 or 3 actions because game stops of lags dont show informs etc etc....</p><br><p>And support ignores us!</p>","userRegistered":"1426020025863","userCommentsCount":"1572","userName":"Fortuna","createdDate":"1551056800310","editedDate":"1551056856183","id":"578359","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9387267.jpeg?v=1692607607"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"578359","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_579103/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>hijadelafortuna T.I.A. said:</p><br><blockquote><p>incredible!!</p><p>great support service that does not provide useful info, does NOT help and does not treat us with respect... </p><p> A support service that does not help at all with a real problem that closing every single time we talk about it (and no, the har file is not the solution, we all have the problem, is not a problem of our computers or our conexion!) , how difficult to understand is that?</p><p>the slow loading and the lag is a real problem, since the last update of the app its a nightmare!!!  just hiding it and ignoring our comments will not make it disappear, as we say in spain, \"barrer la mierda debajo de la cama no hace que desaparezca\" (elias if you want you translate ....  i am so tired of fighting a slow game refreshing every minute, going out and in of the app every 2 or 3 actions because game stops of lags dont show informs etc etc....</p><br><p>And support ignores us!</p></blockquote><p>Hello! </p><p>You can be sure that I am not ignoring the issue. 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If the connection is lost at some stage, the signal won’t be delivered and will return to the sender (i.e. your game client). \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":366,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":366,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":366,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":366,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"93di1\",\"text\":\"To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":121,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":121,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":121,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":121,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"emsuo\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"7lci7\",\"text\":\"Ultimate Loading Troubleshoot \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":29,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":29,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":30,\"style\":\"BOLD\"},{\"offset\":0,\"length\":30,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":30,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"62hnn\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"8rt03\",\"text\":\"The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":100,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":100,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":100,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":100,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"6lbjh\",\"text\":\"Clear cache in Plarium Play. To reset the cache, open Plarium Play > Settings > Troubleshooting > Press the button \\\"Reset cache\\\". \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":130,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":130,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":130,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":130,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"9105j\",\"text\":\"Uninstall Plarium Play from your PC/ Mac.Note: If you're a macOS user, you'll also need to clean out the \\\"/Users/USERNAME/Public/PlariumPlay\\\" folder manually. USERNAME refers to your macOS user name.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":37,\"length\":162,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":37,\"length\":162,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-16\"},{\"offset\":37,\"length\":162,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":37,\"length\":162,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":33,\"length\":2,\"style\":\"color-rgb(0,186,221)\"},{\"offset\":37,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":33,\"length\":2,\"key\":0},{\"offset\":37,\"length\":4,\"key\":1}],\"data\":{}},{\"key\":\"2fbda\",\"text\":\"Download the latest version of Plarium Play here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":49,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":49,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":49,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":44,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":44,\"length\":4,\"key\":2}],\"data\":{}},{\"key\":\"5slq8\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":3}],\"data\":{}},{\"key\":\"br4kk\",\"text\":\"For Windows users, please install all the Windows 7 updates that are available in \\\"Windows Update\\\" on your PC. Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"7uo78\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"93iep\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"e8u3m\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"2qkhe\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"emql\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"5ntj7\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"754n9\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"c66ac\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"bt13v\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"5stfa\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-16\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":4,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"q5ck\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"6vft6\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging   \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"6qnpi\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"4tn3g\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution:  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"s90s\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"66vms\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"8fb9e\",\"text\":\"Installing and enabling a VPN on your PC may also help. \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"dtem3\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"273qg\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":110,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":110,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":110,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":110,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":78,\"length\":12,\"style\":\"color-rgb(0,186,221)\"},{\"offset\":100,\"length\":9,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":78,\"length\":12,\"key\":7},{\"offset\":100,\"length\":9,\"key\":8}],\"data\":{\"text-align\":\"left\"}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span data-offset-key=\\\"3k98g-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">PC</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span data-offset-key=\\\"3k98g-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">PC</span></span>\",\"targetOption\":\"\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span data-offset-key=\\\"3k98g-3-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Mac</span></span><span data-offset-key=\\\"3k98g-3-1\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">.</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span data-offset-key=\\\"3k98g-3-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Mac</span></span><span data-offset-key=\\\"3k98g-3-1\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">.</span></span>\",\"targetOption\":\"\"}}}},\"2\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span data-offset-key=\\\"co8lt-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span data-offset-key=\\\"co8lt-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"1oe75-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Change DNS settings</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"1oe75-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Change DNS settings</span></span>\",\"targetOption\":\"\"}}}},\"4\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span data-offset-key=\\\"97vqs-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span data-offset-key=\\\"97vqs-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\"}}}},\"5\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span data-offset-key=\\\"dpi9t-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">pp_log.txt</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span data-offset-key=\\\"dpi9t-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">pp_log.txt</span></span>\",\"targetOption\":\"\"}}}},\"6\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"400t7-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Change DNS settings</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"400t7-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Change DNS 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link</span></span>\",\"targetOption\":\"\"}}}}}}","contentHtml":"","createdDate":"1534862580000","folderId":"127","id":"108574","authorId":"1794866","authorRegistered":"1435838594363","authorName":"Agent Pavel","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"26254","commentsCount":"307","likesCount":"0","authorCommentsCount":"4523","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/108574_loading-issues-19/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"5","lastPage":"16"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/56071/","commentUrl":"/forum/en/comment/topic_539038/"},"strings":{"userRole":"","userId":"56071","contentDraftJs":"","contentHtml":"<p>when i try to download and install the plarium play app, it shows the following error:</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=e8d0602b-60ee-441b-8fca-0020deb539a6\"><br><p>When i press \"ok\" it shows following error:</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=df735916-dbba-4319-8267-f3f4ad874dfb\"><br><p>Again, when i press \"ok\", it shows following:</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=62feab69-5189-48f7-a42f-85424dd6911e\"><br><p>Finally, when i play \"ok\", it shows :</p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=ec01c3a2-2312-4f7c-a190-0e6496c6535a\"><br></p>Please tell me how to troubleshoot this problem.","userRegistered":"1408106545837","userCommentsCount":"23","userName":"BIR GURKHALIII","createdDate":"1543544577453","editedDate":"1543544639170","id":"539038","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/4785834.jpeg?v=1512605451"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"539038","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1173402/","commentUrl":"/forum/en/comment/topic_539098/"},"strings":{"userRole":"","userId":"1173402","contentDraftJs":"","contentHtml":"the msg appears for 1-2 sec. i can't do screenshot","userRegistered":"1467622057893","userCommentsCount":"26","userName":"Little Creap","createdDate":"1543570229143","editedDate":"0","id":"539098","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22044690.jpeg?v=1614526311"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"539098","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_540076/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>DHARMA-YUDDHA said:</p><br><blockquote><p>when i try to download and install the plarium play app, it shows the following error:</p><br><p>When i press \"ok\" it shows following error:</p><br><p>Again, when i press \"ok\", it shows following:</p><br><p>Finally, when i play \"ok\", it shows :</p><br>Please tell me how to troubleshoot this problem.</blockquote><p>Hello, Archon!</p>This could happen if you Antivirus removed some system files related to the app. Unfortunately, the issue can be resolved only by installing the new version of the app. It should be released soon. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1543934266950","editedDate":"0","id":"540076","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"540076","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_540091/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Saetta said:</p><br><blockquote>the msg appears for 1-2 sec. i can't do screenshot</blockquote><p>I have clarified this case. The pop up you have described appears when the internet connection is lost. After this, you are returned to the main window. </p>Please try changing the internet connection for the game. I am afraid we are unable to solve the issue from our side. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1543937702197","editedDate":"0","id":"540091","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"540091","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1173402/","commentUrl":"/forum/en/comment/topic_540792/"},"strings":{"userRole":"","userId":"1173402","contentDraftJs":"","contentHtml":"ok but this morning i entered in Sparta and i played, then i refresh the app and the game loading stop at 80%, so i try many time and i restarted the mac. it stopped always at 80%. the other game as Pirates work, Sparta no from 5 h","userRegistered":"1467622057893","userCommentsCount":"26","userName":"Little Creap","createdDate":"1544185687487","editedDate":"0","id":"540792","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22044690.jpeg?v=1614526311"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"540792","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_541172/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Saetta said:</div><br><blockquote>ok but this morning i entered in Sparta and i played, then i refresh the app and the game loading stop at 80%, so i try many time and i restarted the mac. it stopped always at 80%. the other game as Pirates work, Sparta no from 5 h</blockquote>Have you managed to enter the game already? ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1544362194557","editedDate":"0","id":"541172","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"541172","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1173402/","commentUrl":"/forum/en/comment/topic_541478/"},"strings":{"userRole":"","userId":"1173402","contentDraftJs":"","contentHtml":"yes before but from 7 december sparta stop loading at 80% and Pirates work","userRegistered":"1467622057893","userCommentsCount":"26","userName":"Little Creap","createdDate":"1544464154267","editedDate":"0","id":"541478","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22044690.jpeg?v=1614526311"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"541478","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_541634/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Saetta said:</p><br><blockquote>yes before but from 7 december sparta stop loading at 80% and Pirates work</blockquote><p>Please try to log into Sparta via browser and inform me of the result.</p><p>Also, do you receive any error messages when you try to enter Sparta via the app? </p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1544530309500","editedDate":"0","id":"541634","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"541634","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1432047/","commentUrl":"/forum/en/comment/topic_542364/"},"strings":{"userRole":"","userId":"1432047","contentDraftJs":"","contentHtml":"<p>le jeu est d'une extréme lenteur, et ceci sur divers navigateurs, tel que opéra ou chrome. Depuis quelques jours ça n'avance pas et il faut rafraichir plusieurs fois par jour. En cause le nouveau moteur? ou un nouveau bug? je m'interroge, car si le jeu devient trop ennuyeux du fait de sa lenteur, je migrerai ailleurs.</p><p>j'attends bien évidemment une réponse sensée, autre que \"il faut vider le cache\", on est bien d'accord?</p>","userRegistered":"1418129103157","userCommentsCount":"11","userName":"Wollodrin","createdDate":"1544864940087","editedDate":"0","id":"542364","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/7271227.jpeg?v=1705847407"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"542364","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5072354/","commentUrl":"/forum/en/comment/topic_542808/"},"strings":{"userRole":"","userId":"5072354","contentDraftJs":"","contentHtml":"The Plarium Play app is not displaying a \"play now\" button to click on, like showed in images, and therefore I cannot login from the app. Please see the image attached. I also noticed there is a free bonus offer of 500 drachmas and several units now for people downloading the app and logging in through there, and hope I will still qualify for this. <img src=\"//cnt-forum.plarium.com/file.bmp?g=646707b6-2df8-40d7-b39b-8162b25b56e0\">","userRegistered":"1419191392273","userCommentsCount":"66","userName":"Lucifer HBG ","createdDate":"1545058207290","editedDate":"0","id":"542808","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/7555510.jpeg?v=1549146288"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"542808","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5072354/","commentUrl":"/forum/en/comment/topic_543314/"},"strings":{"userRole":"","userId":"5072354","contentDraftJs":"","contentHtml":"<p>Using the Chrome web browser and i keep on getting kicked out/frozen, and attached is the error message. <img src=\"//cnt-forum.plarium.com/file.bmp?g=9d2ebe01-0aa4-43b4-9d66-c21be6213b2a\"></p>","userRegistered":"1419191392273","userCommentsCount":"66","userName":"Lucifer HBG ","createdDate":"1545105863993","editedDate":"0","id":"543314","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/7555510.jpeg?v=1549146288"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"543314","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_544613/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>canondales said:</p><br><blockquote><p>le jeu est d'une extréme lenteur, et ceci sur divers navigateurs, tel que opéra ou chrome. Depuis quelques jours ça n'avance pas et il faut rafraichir plusieurs fois par jour. En cause le nouveau moteur? ou un nouveau bug? je m'interroge, car si le jeu devient trop ennuyeux du fait de sa lenteur, je migrerai ailleurs.</p><p>j'attends bien évidemment une réponse sensée, autre que \"il faut vider le cache\", on est bien d'accord?</p></blockquote><p>Hello, Archon! </p>Please check the <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/108574_loading-issues-19/?post=509935\" target=\"_blank\">initial post in this thread</a>. If you play on plarium.com, please try installing Plarium Play app. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1545574885440","editedDate":"0","id":"544613","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"544613","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5072354/","commentUrl":"/forum/en/comment/topic_545096/"},"strings":{"userRole":"","userId":"5072354","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Pavel - Can you look into my post below please? Thank you. </div><br><blockquote>The Plarium Play app is not displaying a \"play now\" button to click on, like showed in images, and therefore I cannot login from the app. Please see the image attached. I also noticed there is a free bonus offer of 500 drachmas and several units now for people downloading the app and logging in through there, and hope I will still qualify for this. <img src=\"//cnt-forum.plarium.com/file.bmp?g=646707b6-2df8-40d7-b39b-8162b25b56e0\"></blockquote><br>","userRegistered":"1419191392273","userCommentsCount":"66","userName":"Lucifer HBG ","createdDate":"1545663992397","editedDate":"0","id":"545096","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/7555510.jpeg?v=1549146288"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"545096","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_560919/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>COOLIO said:</p><br><blockquote><p>Pavel - Can you look into my post below please? Thank you. </p><br><blockquote>The Plarium Play app is not displaying a \"play now\" button to click on, like showed in images, and therefore I cannot login from the app. Please see the image attached. I also noticed there is a free bonus offer of 500 drachmas and several units now for people downloading the app and logging in through there, and hope I will still qualify for this. </blockquote><br></blockquote><p>Hello!\r</p>\r<p>Please submit an individual topic with your question specified in it. Here is an instruction on <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/84528_creating-a-bug-report-2/\" target=\"_blank\">how to report bugs</a>.</p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1546008846010","editedDate":"0","id":"560919","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"560919","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5597216/","commentUrl":"/forum/en/comment/topic_566775/"},"strings":{"userRole":"","userId":"5597216","contentDraftJs":"","contentHtml":"<p>Mozilla firefox, chrome,facebook gameroom the same image. I do all step but i cant play<br></p><img src=\"//cnt-forum.plarium.com/file.bmp?g=11bd9a70-73f4-4c6e-b3cd-8704139d323a\"><br>","userRegistered":"1548275164537","userCommentsCount":"1","userName":"Gianluca Paragona","createdDate":"1548359111997","editedDate":"1548359179650","id":"566775","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/10217870781271965/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"566775","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5597340/","commentUrl":"/forum/en/comment/topic_567088/"},"strings":{"userRole":"","userId":"5597340","contentDraftJs":"","contentHtml":"i wait a solution for my account......................................................................................................<br>","userRegistered":"1548276060393","userCommentsCount":"1","userName":"gianlucanapoli75@hotmail.it","createdDate":"1548507078690","editedDate":"0","id":"567088","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"567088","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_568576/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hello! </p>If the troubleshooting does not help, submit a request to the support team with .har file. Link and instruction in the initial post. ","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1548779542973","editedDate":"0","id":"568576","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"568576","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1928572/","commentUrl":"/forum/en/comment/topic_572711/"},"strings":{"userRole":"","userId":"1928572","contentDraftJs":"","contentHtml":"<p>Hey</p><p>i play with the plarium app and had big troubles getting online today an 12:00(server update or something). i was online before and was kicked out, but i still had my troops out and then was unable to log in for a few minutes. after i finally got online i had to see that my city was raided during that span.. how is it possible that some players can play during server updates and others can't? and is this bug-using? or something else? </p><p>anyways i want my troops back...</p><br>your move plarium..","userRegistered":"1517666588407","userCommentsCount":"1","userName":"Melysa","createdDate":"1549971139290","editedDate":"0","id":"572711","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/37746842.jpeg?v=1517694431"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572711","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/178961/","commentUrl":"/forum/en/comment/topic_578359/"},"strings":{"userRole":"","userId":"178961","contentDraftJs":"","contentHtml":"<p>incredible!!</p><p>great support service that does not provide useful info, does NOT help and does not treat us with respect... </p><p> A support service that does not help at all with a real problem that closing every single time we talk about it (and no, the har file is not the solution, we all have the problem, is not a problem of our computers or our conexion!) , how difficult to understand is that?</p><p>the slow loading and the lag is a real problem, since the last update of the app its a nightmare!!!  just hiding it and ignoring our comments will not make it disappear, as we say in spain, \"barrer la mierda debajo de la cama no hace que desaparezca\" (elias if you want you translate ....  i am so tired of fighting a slow game refreshing every minute, going out and in of the app every 2 or 3 actions because game stops of lags dont show informs etc etc....</p><br><p>And support ignores us!</p>","userRegistered":"1426020025863","userCommentsCount":"1572","userName":"Fortuna","createdDate":"1551056800310","editedDate":"1551056856183","id":"578359","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9387267.jpeg?v=1692607607"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"578359","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_579103/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>hijadelafortuna T.I.A. said:</p><br><blockquote><p>incredible!!</p><p>great support service that does not provide useful info, does NOT help and does not treat us with respect... </p><p> A support service that does not help at all with a real problem that closing every single time we talk about it (and no, the har file is not the solution, we all have the problem, is not a problem of our computers or our conexion!) , how difficult to understand is that?</p><p>the slow loading and the lag is a real problem, since the last update of the app its a nightmare!!!  just hiding it and ignoring our comments will not make it disappear, as we say in spain, \"barrer la mierda debajo de la cama no hace que desaparezca\" (elias if you want you translate ....  i am so tired of fighting a slow game refreshing every minute, going out and in of the app every 2 or 3 actions because game stops of lags dont show informs etc etc....</p><br><p>And support ignores us!</p></blockquote><p>Hello! </p><p>You can be sure that I am not ignoring the issue. I see that there are complaints, but I need information to properly forward it to the developers.</p><p>I explained the reasons more detailed <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/123129_round-and-round-we-go----/\" target=\"_blank\">here</a>. </p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551192800110","editedDate":"0","id":"579103","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"579103","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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