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Moderators for Sparta: War of Empires
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Agent HelgaTechnical Support
Feb 26, 2019, 15:0102/26/19
05/13/15
1258

And back to the issue.

Could you please describe some of the cases when the game lags and freezes the most? I need some exact situations like "open that window -> click that button-> the game freezes".

Feb 26, 2019, 16:5802/26/19
Feb 26, 2019, 16:58(edited)
03/10/15
1572
it does not matter what you do, is general... it happens when you play and do actions, nothing specific, if so i would have mention, thats why its no bug is laggy .. probably a laggy server for the amount of actions needed with all the upgrades over the years or really bad coding by the dev teams
Mar 4, 2019, 09:1003/04/19
10/18/14
29
i tried everything but game will not load it sticks at about 98% and freezes ..tried deleting it and installing it same.windows 7 32 bit seems to be a common problem
Agent HelgaTechnical Support
Mar 5, 2019, 15:1003/05/19
05/13/15
1258

player said:


i tried everything but game will not load it sticks at about 98% and freezes ..tried deleting it and installing it same.windows 7 32 bit seems to be a common problem

Hi! 

Does the browser version load properly?

Mar 9, 2019, 11:5603/09/19
Mar 9, 2019, 11:56(edited)
03/09/19
3

black screen games not loading, that's the same in all games on plarium, i played other flash online games somewhere else with same computer, same browser and same flash.

please no need to have any  support bots like anywhere just able to  answer to check or change everything in my side when 99.9% of the time the problem is not mine.

 i ll try again later if not working before tomorrow  you can delete everything of my account
Mar 10, 2019, 05:5103/10/19
03/09/19
3
black screen again and again, i give up, fix it
Agent HelgaTechnical Support
Mar 10, 2019, 11:0303/10/19
05/13/15
1258

Hi! 

Please complete all the instructions from the first post. 

If it does not help, please contact us through the link you also will find in that post.

Apr 25, 2019, 16:1004/25/19
02/04/19
1

halo, I have upgraded to Play Plarium and now I'm giving it back to level 1. I'm level 80 and the game name atenatus, I bought last week 2 times the offer of 7.3 euros and I have many payments made. how do I get back into my account again? And I play Vikings war, I have the level 21 castle and the level 48 hero. Please help me get in the account

Agent HelgaTechnical Support
Apr 30, 2019, 13:5304/30/19
05/13/15
1258

marycus222 said:


halo, I have upgraded to Play Plarium and now I'm giving it back to level 1. I'm level 80 and the game name atenatus, I bought last week 2 times the offer of 7.3 euros and I have many payments made. how do I get back into my account again? And I play Vikings war, I have the level 21 castle and the level 48 hero. Please help me get in the account

Hello!

Account issues are handled individually. Please submit a ticket to our Support Team here. Also, note that our team does not work with Vikings, this game has a separate support website here

Apr 30, 2019, 15:1704/30/19
03/04/17
24

hello ... I get in touch with you to see if you can help me ... I had a problem with plarium play .. now ... I hit at 15:30 an enemy ... and when the troops returned ... the beta plarium play application has been broken ... it still does not work ... and it would not let me in to take the troops to the acropolis ... my enemy has attacked me and destroyed all my forces attack ... I've been a player for a long time ... and always buying in the market ... really ... this has happened to me ... I still can not access plarium play beta ... after having restarted several times ... it has caused me a great loss ... I can send you screenshots of everything .. to see if you can help me ... I can not enter beta plarium ... or restart the computer ... many Thank you

Agent HelgaTechnical Support
May 21, 2019, 15:1505/21/19
05/13/15
1258

The WarlocK said:


hello ... I get in touch with you to see if you can help me ... I had a problem with plarium play .. now ... I hit at 15:30 an enemy ... and when the troops returned ... the beta plarium play application has been broken ... it still does not work ... and it would not let me in to take the troops to the acropolis ... my enemy has attacked me and destroyed all my forces attack ... I've been a player for a long time ... and always buying in the market ... really ... this has happened to me ... I still can not access plarium play beta ... after having restarted several times ... it has caused me a great loss ... I can send you screenshots of everything .. to see if you can help me ... I can not enter beta plarium ... or restart the computer ... many Thank you

Hi! 

I am sorry for such a delayed response. 

About your question, please contact our support team through the application. There is a Support button. 

May 23, 2019, 20:3105/23/19
03/26/15
3

Technical issues from Asia says game is not available in my region all of a sudded

http://prntscr.com/nsj92j

Jun 18, 2019, 16:5406/18/19
01/28/17
6

hi 


i m facing some trouble for loading the game right now  . 3 hours  ago everything was normal , no probleme with the game . the loading was fast . and now i m just waiting for 30 min and still the loading page 
Agent RomaTechnical Support
Jun 19, 2019, 14:2106/19/19
05/10/19
399

TATAR said:


hi 


i m facing some trouble for loading the game right now  . 3 hours  ago everything was normal , no probleme with the game . the loading was fast . and now i m just waiting for 30 min and still the loading page 

Hello! 

Please join this topic and perform all the instruction from the first post. 

In case it does not help, there is an instruction on how to create .har file and contact the support team. 


I hope this helps!


Jun 24, 2019, 12:3106/24/19
02/14/19
12

I have not been able to play the game or log in for almost 2 hours.


Do others have the same problem?

Agent RomaTechnical Support
Jun 24, 2019, 13:4606/24/19
Jun 24, 2019, 13:47(edited)
05/10/19
399

Dionysus said:


I have not been able to play the game or log in for almost 2 hours.


Do others have the same problem?

Hello,

Thanks for reporting about this issue.


It has occurred on the side of a third-party service that we are using for hosting.

Nevertheless, the problem has already been fixed.


On behalf of Plarium, let me apologize for any inconvenience the situation might have caused. 

Jun 24, 2019, 19:2006/24/19
03/10/15
1572
apologies don't compensate lost of troops due to this .....
Jul 13, 2019, 12:4007/13/19
20

Hi, I was playing and refresh the page and for the last 2 hours the game won't load either on the browser version or the app. I have not changed anything on my pc I just refresh the page! What is going on?


I've submitted a report btw no answer from tech support.


Is anybody working today?
Jul 13, 2019, 15:2507/13/19
20
It's been over 4 hours now still can't load the game! Does anyone has the same problem?
Jul 13, 2019, 16:1007/13/19
04/08/19
1
Indeed , same problem here Shin :-(
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