If you have gotten a support ticket open, they are working through them one by one right now.

Okay. Do you mind opening a ticket with Official Support in game? Click your PfP, then Info, then Support. :)

I've opened a ticket. Nobody bothers.

I know you have. Like I just DM'd to you, your are NOT being ignored. There just is a long queue. Please try and be patient as they work through the tickets.

Okay then, I'll open it, thank you very much!

There's a bit of a queue right now, but they're working on them. :)

I still don't have mine.  The promo code says Invalid also.

um120194707 | 115534600

I have made 3 tickets and no one has done anything.

I will say that extra tickets won't speed up the process, it just slows down the process for anyone else in the queue. As I've said 100+ times in my DMs, and many times here, please try and be patient as Support works through the queue.

Hey Question on Genbo. was he supposed to have wings? Looks like they were cut Off. is there a cool story behind him?

my promo code sdays it has been redeamed but i never received it and ive giot no answers but thanks for contacting us you should here from us soon if they arew not goiung to give you siomething it shouyld not be offered  it pisses one off feels luike you are cheated 

i

now it wont work but says ive already got it but if you look at my account you can see i dont have him

{SNIP}

I think this person meant the 2nd?  Either way, I recieved this today so let's hope everyone gets their champ on the 12th 

And still I wait........

Hi! I'm super happy you got your Genbo, but Plarium asks that we remove any direct screenshots of correspondence with the Support Team. Hence the image removal. :)

I didn't get my Genbo, they told me to wait till the 12th and now after this, I'm doubting even that.  Why hide what's happening?  You'd think giving us ALL a date would quiet people down but now we're being censored?  Sorry Harle, you personally have been awesome but this is just doesn't seem right.  

It's just the ToS of the forums here... and of the RSL discord, and etc... you're not being censored, we just don't share direct emails and messages. Otherwise I'd remove this accusation of censorship too. lol

Howabout instead, you just DM me your ticket number with support and I make sure you get your reward? It may take me a couple days, but I will work on it, just like I have worked on everybody else's too.

Just to be clear and upfront, She's not hiding anything, nor censoring you. She's going by the forum rules - as she mentioned - which you can find here:  

https://plarium.com/forum/en/raid-shadow-legends/674_game-discussion/105319_raid-official-forum-rules/

Specifically 3.16 which states there is to be no sharing of private correspondence between yourself and the Support team.

So let's slow down a bit on the accusatory tone. :) @harleQuinn has spent many hours in the past week trying to sort this out for players while being upfront about it all.

ive done all of the above and still no genbo

Hello @harleQuinn, my code is still giving invalid, can you help me please?

um98331610 | 95103505

Hi there. Please shoot me a DM and we'll try and work through your next steps to ensure you get your Genbo. :)

Situation now resolved, thank you.