Entered code again today as instructed and got "prosessing" and hours later, still no Genbo, so I entered the code again and got "Invalid code." Hours later, still no Genbo.
Do you need my player number and any other info to help resolve the problem?
I appreciate all your work and keeping us up to speed on what you know.
Hey @dthorne04 ,
Can we have some informations please,
Can we know what the problem is ?
And
Why does it take so long if the problem is solved ?
Don't want to bother u, just for understand
have a good evening
Entered code again today as instructed and got "prosessing" and hours later, still no Genbo, so I entered the code again and got "Invalid code." Hours later, still no Genbo.
Do you need my player number and any other info to help resolve the problem?
I appreciate all your work and keeping us up to speed on what you know.
yes, UM# would be great, thank you
Hey @dthorne04 ,
Can we have some informations please,
Can we know what the problem is ?
And
Why does it take so long if the problem is solved ?
Don't want to bother u, just for understand
have a good evening
Unfortunately I don't have complete information on your question, or the timeline
And not a bother in the slightest, I just don't have concrete answers for you at this moment
If you are still having trouble as of Monday Feb 6th, please DM me your UM# here in the DMs here on the Forums. If it is already in this thread, please when you DM me, tell me you have already posted it here in the thread and save me some work and time. Everyone who is supposed to get one will get one, but this process isn't going to be instantaneous. I have to collect all of your info, get it over to the Devs, and then they have to start going through the list.
Thanks everyone for your patience. I hate this is necessary to say, but please assume curse filled rants and physical threats are not acceptable things to DM me, and against the Terms of Service here and in game.
(Added here from OP for those of you who might have missed this, and now the thread title updated to help awareness of new steps to take)
Je n'ai toujours pas reçu mon genbo le déshonore avec prime gaming comment faire
um125253893 /120427546
@harleQuinn as of now i still cant use my prime code and have not recieved a copy of Genbo. I just receive and invalid code notice. um126250823 | 121389813
Hi there
My username is:
SAMNEETO
Player ID is:
um124811128 | 119996422
Please help I've been waiting for this prime drop for ages, continuous error message keeps appearing. Did previously raise a ticket as well with support but still no luck unfortunately.
Still hasn't worked.
um111744974 | 107446839
Posted in this thread 3 days ago. Still no sign of Genbo.
here is info you asked for:
um33297963 | 32707099
thank you for your help.
Please post your UM ID and I will forward that along. Thanks.
Forgot to add, UM119059679 114435374
Still no Genbo, I thank you for the updates you have been posting, keeping us informed.
player ID um125941414 121090592
um111805605 | 107505176
I just tried to enter my Prime code again (I orginally entered it on 02/02 and got the processing message) and get an invalid code response. The Amazon prime site shows i have already collected. I do not have Genbo
Still getting the processing message when trying to claim Genbo.
um125552329 | 120718432
Hello Plarium team well i write to Amazon they say you collect the promo code and when i try again give invalide code can check one times also for me please here is my ID um111809619 | 107509022
Hello Plarium team well i write to Amazon they say you collect the promo code and when i try again give invalide code can check one times also for me please here is my ID um111809619 | 107509022
already have your ID, friend. thank you.
Hello harleQuinn,
My account still hasn't received the hero Genbo gift.
Player ID: um13479836 | 13289797
Thank you very much in advance.
Best regards,
Toranko
Well when we can take Genbo how many days most wait? Tnx for all Plarium team
@dthorne04 if I sent my um to @harleQuinn do I need to send it to you as well?
um118976578 | 114355382
