I think just automatic replay:
Taras (Plarium Support Center | Mobile Games)
Oct 21, 2021, 12:21 GMT+3
Hello!
Since we have recently received a considerable number of tickets, the response time might be longer than usual.
Please, send me the following information. It will help to process your request:
- The nickname of your account or its Player ID
- The model of the device you played on
- Screenshots of your last purchase confirmation emails
- Registration year and month
- Registration country and city
Make sure that the dates of the purchases and Order Numbers are visible.
Here's how to check your purchase history:
- Review your order history on Google Play
- See your purchase history for the App Store or iTunes Store
If you have made payments on PC, contact your bank to get the corresponding receipts.
I look forward to your reply!
Regards,
Taras
Player Support Team
But did response with every information requested...
waiting...