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THE START OF A NEW SERVER or REALM FEB 20th

85 Replies
Crow
24 February, 2017, 11:58 AM UTC
tautas11 said:


Anyone manage to enter into the game without geting this?


Same here.
UTC +5:00
Angelicee
24 February, 2017, 11:59 AM UTC
I'm logged in but getting an error message - we have progress!!! 
To love for the sake of being loved is human, but to love for the sake of loving is Angelic.
UTC +6:00
Tautas
24 February, 2017, 12:03 PM UTC
So ok, only Moderator, who is actually not from Kabam server - can log into that  server:D
How you have fallen from heaven, morning star, son of the dawn!
UTC +2:00
Zufbar
24 February, 2017, 12:03 PM UTC

Hi there Angel ;)

I guess Rome isn't built in a day....

Hopefully our last pvp torny results also transferred over - lol.

UTC +8:00
Angelicee
24 February, 2017, 12:06 PM UTC
Zufbar said:

Hi there Angel ;)

I guess Rome isn't built in a day....

Hopefully our last pvp torny results also transferred over - lol.

Lol - Hi Zuf!! Hopefully. I'm just happy to see progress. I cleared my cache, restarted my browser and still the same message. And when I go to support there is nowhere to submit a ticket as much as I would love to do so :) 
To love for the sake of being loved is human, but to love for the sake of loving is Angelic.
UTC +6:00
Crow
24 February, 2017, 12:09 PM UTC

Angelicee said:


Zufbar said:


Hi there Angel ;)

I guess Rome isn't built in a day....

Hopefully our last pvp torny results also transferred over - lol.

Lol - Hi Zuf!! Hopefully. I'm just happy to see progress. I cleared my cache, restarted my browser and still the same message. And when I go to support there is nowhere to submit a ticket as much as I would love to do so :) 


Angeliclee.....  https://plariumsupport.zendesk.com/hc/en-us/requests/new

hopefully Plarium can finish this without us all sending hendreds of support tickets

UTC +5:00
Angelicee
24 February, 2017, 12:13 PM UTC
Crow said:

Angelicee said:


Zufbar said:


Hi there Angel ;)

I guess Rome isn't built in a day....

Hopefully our last pvp torny results also transferred over - lol.

Lol - Hi Zuf!! Hopefully. I'm just happy to see progress. I cleared my cache, restarted my browser and still the same message. And when I go to support there is nowhere to submit a ticket as much as I would love to do so :) 


Angeliclee.....  https://plariumsupport.zendesk.com/hc/en-us/requests/new

hopefully Plarium can finish this without us all sending hendreds of support tickets

Thanks Crow!! 
To love for the sake of being loved is human, but to love for the sake of loving is Angelic.
UTC +6:00
Tautas
24 February, 2017, 12:13 PM UTC
Crow said:

Angelicee said:


Zufbar said:


Hi there Angel ;)

I guess Rome isn't built in a day....

Hopefully our last pvp torny results also transferred over - lol.

Lol - Hi Zuf!! Hopefully. I'm just happy to see progress. I cleared my cache, restarted my browser and still the same message. And when I go to support there is nowhere to submit a ticket as much as I would love to do so :) 


Angeliclee.....  https://plariumsupport.zendesk.com/hc/en-us/requests/new

hopefully Plarium can finish this without us all sending hendreds of support tickets

Maybe that's not so bad idea:)  Let's spam them with this problem, than they will know  - that it is not only 1 person problem, but global and will move faster.
How you have fallen from heaven, morning star, son of the dawn!
UTC +2:00
Angelicee
24 February, 2017, 12:20 PM UTC
Our server isn't even listed to submit a proper ticket - lol
To love for the sake of being loved is human, but to love for the sake of loving is Angelic.
UTC +6:00
Oracle
24 February, 2017, 1:02 PM UTC

Eugenia Misura said:


Hi! That main point of the rule is that you can't have more than one account on one server. If you will have two accounts on two different servers on plarium.com, you can use both of them. 

What will happen if I for instance change my email account in the Kabam server, to be the same as the one in plarium server. 

That will not mean I broke the rules. since it will now be one account.

But that will not be possible Untill i manage to get into the Kabam server, Whic again is impossible since they haven't responded to my question. Ebrything is shut down at Kabam.
Gedleyihlekisa: Oracle the postremogeniture
UTC +2:00
exxxe
24 February, 2017, 1:09 PM UTC

Tautas said:


So ok, only Moderator, who is actually not from Kabam server - can log into that  server:D

it has been forwarded 

please be patient ,, thanks for the report :))
I'am me and that is what i care about :)
UTC +3:00
Crow
24 February, 2017, 1:12 PM UTC
exxxe said:

Tautas said:


So ok, only Moderator, who is actually not from Kabam server - can log into that  server:D

it has been forwarded 

please be patient ,, thanks for the report :))
I submitted a ticket, as well.
UTC +5:00
exxxe
24 February, 2017, 1:13 PM UTC

Oracle said:


Eugenia Misura said:


Hi! That main point of the rule is that you can't have more than one account on one server. If you will have two accounts on two different servers on plarium.com, you can use both of them. 

What will happen if I for instance change my email account in the Kabam server, to be the same as the one in plarium server. 

That will not mean I broke the rules. since it will now be one account.

But that will not be possible Untill i manage to get into the Kabam server, Whic again is impossible since they haven't responded to my question. Ebrything is shut down at Kabam.

ok things are as follows :)

1 email account allows three castles one on each server 

2 email accounts will allow ( which would include the kabam one )

2 castles for one email and 1 castle for the second mail across all three servers 

so if you have a plarium mail on dark plains and untamed lands ( 2 castles )

it is ok to play on the third server with the kabam mail/account 

however if both mails / accounts used to play 2 castles on the same server then thats bad and you will be banned 

if i misunderstood then either clarify your question or contact support :))

I'am me and that is what i care about :)
UTC +3:00
Alina Bright
Community Manager
24 February, 2017, 1:30 PM UTC

Greetings, Lords and Ladies! The new server should be available now. If you keep getting this error, please contact our Support team using this link - https://plariumsupport.zendesk.com/hc/en-us/requests/new 


When choosing server, please specify Server 1 or 2 and write the coordinates of your Castle. 


Also, can you please specify, which exactly actions have you perform while trying to get into the game? Have you followed the instructions from the email? 

UTC +2:00
Angeliclee
24 February, 2017, 1:37 PM UTC

Eugenia Misura said:


Greetings, Lords and Ladies! The new server should be available now. If you keep getting this error, please contact our Support team using this link - https://plariumsupport.zendesk.com/hc/en-us/requests/new 


When choosing server, please specify Server 1 or 2 and write the coordinates of your Castle. 


Also, can you please specify, which exactly actions have you perform while trying to get into the game? Have you followed the instructions from the email? 

I contacted support though there is no option for server 3 - which is where this error message is occurring. 

All you have to do is try to open Stormfall - after the game loads the previously posted error message appears 

.  . . . And if I could get into the game I would have no problem giving my castle coordinates. Unfortunately my castle coordinates are not something I have memorized . . . yet :) 

And I have reset my password and reverified my account. 

Angeliclee - Marshal of Elite Dragon Riders - still living in limbo between Kabam and Plarium
UTC +8:00
Alina Bright
Community Manager
24 February, 2017, 1:47 PM UTC
Angeliclee said:

Eugenia Misura said:


Greetings, Lords and Ladies! The new server should be available now. If you keep getting this error, please contact our Support team using this link - https://plariumsupport.zendesk.com/hc/en-us/requests/new 


When choosing server, please specify Server 1 or 2 and write the coordinates of your Castle. 


Also, can you please specify, which exactly actions have you perform while trying to get into the game? Have you followed the instructions from the email? 

I contacted support though there is no option for server 3 - which is where this error message is occurring. 

All you have to do is try to open Stormfall - after the game loads the previously posted error message appears 

.  . . . And if I could get into the game I would have no problem giving my castle coordinates. Unfortunately my castle coordinates are not something I have memorized . . . yet :) 

And I have reset my password and reverified my account. 

Thank you for specifying this! We're trying to fix this issue as soon as possible.
UTC +2:00
Angelicee
24 February, 2017, 1:53 PM UTC
Eugenia Misura said:

Angeliclee said:

Eugenia Misura said:


Greetings, Lords and Ladies! The new server should be available now. If you keep getting this error, please contact our Support team using this link - https://plariumsupport.zendesk.com/hc/en-us/requests/new 


When choosing server, please specify Server 1 or 2 and write the coordinates of your Castle. 


Also, can you please specify, which exactly actions have you perform while trying to get into the game? Have you followed the instructions from the email? 

I contacted support though there is no option for server 3 - which is where this error message is occurring. 

All you have to do is try to open Stormfall - after the game loads the previously posted error message appears 

.  . . . And if I could get into the game I would have no problem giving my castle coordinates. Unfortunately my castle coordinates are not something I have memorized . . . yet :) 

And I have reset my password and reverified my account. 

Thank you for specifying this! We're trying to fix this issue as soon as possible.
Awesome! And thank you all for your hard work in getting the Kabam server moved over and for dealing with all the upcoming log in issues . . . you are absolutely appreciated :) 
To love for the sake of being loved is human, but to love for the sake of loving is Angelic.
UTC +6:00
Crow
24 February, 2017, 2:25 PM UTC
Farwol's Crown is up!  I was just able to get in the new server.
UTC +5:00
Alina Bright
Community Manager
24 February, 2017, 2:35 PM UTC
Awesome! This issue has been fixed. Lords and Ladies, can you please confirm that you can play now? 
UTC +2:00
Alina Bright
Community Manager
24 February, 2017, 2:36 PM UTC

Angelicee said:


Eugenia Misura said:


Angeliclee said:


Eugenia Misura said:


Greetings, Lords and Ladies! The new server should be available now. If you keep getting this error, please contact our Support team using this link - https://plariumsupport.zendesk.com/hc/en-us/requests/new 


When choosing server, please specify Server 1 or 2 and write the coordinates of your Castle. 


Also, can you please specify, which exactly actions have you perform while trying to get into the game? Have you followed the instructions from the email? 

I contacted support though there is no option for server 3 - which is where this error message is occurring. 

All you have to do is try to open Stormfall - after the game loads the previously posted error message appears 

.  . . . And if I could get into the game I would have no problem giving my castle coordinates. Unfortunately my castle coordinates are not something I have memorized . . . yet :) 

And I have reset my password and reverified my account. 

Thank you for specifying this! We're trying to fix this issue as soon as possible.
Awesome! And thank you all for your hard work in getting the Kabam server moved over and for dealing with all the upcoming log in issues . . . you are absolutely appreciated :) 

Welcome, Angeliclee, thank you for your understanding! Are you able to play now? 

UTC +2:00
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