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Game crashes at stage loading screen

Game crashes at stage loading screen

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Jun 10, 2019, 10:2206/10/19
11
Another Clan Boss key lost... Huge amount of energy, arena coins and battles down the drain. Still no fix. 😖
Jun 10, 2019, 11:2706/10/19
06/03/19
2
Same, lost 5 boss keys now, numerous arena coins and I can’t even count how much energy.  Such BS
Jun 10, 2019, 11:3306/10/19
06/03/19
2
These issues were happening prior to the update.  I thought the iOS update might help, it didn’t.  Crap still happening.
Jun 10, 2019, 20:4206/10/19
04/21/19
3

This is happening to me as well on an iPhone XS Max.  10+ clan boss keys, 2000+ energy and at least 20 arena coins.  It blows my mind that this is happening so often.


If they would just put a reload option on the loading screen, it would solve the issue.
Jun 13, 2019, 10:4706/13/19
04/10/19
7
Hi Admin, lost my clan boss key due to loading error. 
Jun 13, 2019, 12:2906/13/19
06/09/19
1
Playing on iPhone X crashes at loading screen at least once every three to four games WTF
Jun 20, 2019, 03:5706/20/19
06/20/19
2

This is getting out of hand... the game is crashing more and more... In the last 3 days I have lost 12 arena keys, 6 clan keys and well over 2000 energy. You guys need to hurry up and fix this problem. Or at least give us something for this stuff up the keeps happening...


It's past being a joke.
Jun 20, 2019, 04:0506/20/19
02/15/19
2725

Hi

The new patch 1.7.3 still under validation in apple.
Jun 20, 2019, 19:0006/20/19
05/13/19
16
Sezzy said:

Hi

The new patch 1.7.3 still under validation in apple.
Hi Sezzy, thank you for the information. Is the 1.7.3 patch planned to be released immediately after Apple completes validation? The loading screen freezes continue to persist on the latest iOS.
Jun 21, 2019, 19:4006/21/19
05/21/19
1

Sezzy, 

Is this update targeted to fix the issues with iOS crashing constantly?  I've opened 2 support ticket which were ignored and looked through several forum posts and there is not a singe post i can find with anyone from your org addressing the issues.  This is crazy to me that a game developer can get away with having glaring issues but refusing to address the community.


Jun 24, 2019, 18:2206/24/19
05/13/19
16
24 June, still no iOS patch 1.7.3.
Jun 26, 2019, 19:4206/26/19
05/13/19
16

The CM Valkyrie said in another thread about this issue: "Yes, sadly it's a known issue, and we’re working with the QA and dev teams to get it solved ASAP. This problem should be fixed in update 1.8, which will be released shortly. We’re really sorry for the inconvenience!"

So hopefully we'll get 1.8 soon for iOS.

Jul 1, 2019, 01:3907/01/19
03/16/19
5
1.8 will fix these issues, sadly we will never see 1.8   More false promises buy a company who only wants quick cash grab.
Jul 1, 2019, 10:4207/01/19
03/17/19
18
Same problem. Loads so far then freezes. Lost 400+ energy over last 3 days. No reply to ticket. Not the best way to keep a customer 
Aug 29, 2019, 00:4708/29/19
04/02/19
5
Game still crashes on me while loading a dungeon for the first time. Happens on my iphone, ipad and bluestacks PC. I've sent them over 100 reports over the past weeks. You'd think they would have fixed it by now. Cost me a ton of energy and keys.
Aug 31, 2019, 15:2708/31/19
Aug 31, 2019, 15:29(edited)
08/15/19
1
Game crashes when I try to play on "hard" mode. The first campaign is fine but the second one always crashes. Have sent in tons of reports, still not fixed.
Sep 4, 2019, 07:5709/04/19
09/03/19
1

This thread started May 2019, and till date (Sept 2019), it's still happening - never fixed esp. for iOS! 

Wasted energy and arena enemies are winning!
Sep 4, 2019, 10:3609/04/19
07/22/19
3
After the last update i can’t even connect to the game,tried different things ,nothing is helping ,spend a lot of money and hours for this game. Is there will be any result or i just need to accept that no one cares? 
Sep 6, 2019, 08:0909/06/19
05/06/19
2
Just lost a clan key.  Now I won't get that 3rd star.  This is a long term issue, that really needs to be fixed, else I'll find another game.  
Sep 10, 2019, 17:1209/10/19
1
Same here. Before last update, i had 0 problem. Now, only arena and sometimes campaign works. Lost 6 or 7 keys and impossible to farm the dungeons. It doesn t help to progress..... i made 4 tickets with screenshots and 0 answer. I m on a S10 + .....