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Game crashes at stage loading screen

Game crashes at stage loading screen

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May 5, 2019, 18:1305/05/19
04/19/19
1

Game crashes at stage loading screen

You guys have got to do something about the game crashing at the stage loading screen. I click to go to battle, and the game either freezes and doesn't recover, or it crashes completely and the energy is used and cannot be recovered. Yesterday I lost about 100 energy, and now I lost a clan boss key.


Playing on Samsung Note 8.
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7k
Comments
64
Comments
May 6, 2019, 06:1805/06/19
03/19/19
2

a couple of days ago, the game began to crash when loading a battle, on the clan boss and in the company, there was Lost energy, I play on ipad air2

May 6, 2019, 06:3105/06/19
03/19/19
2

um2998287 | 2945055 five crashed in the morning, play is not at all possible. before this was not when.

May 8, 2019, 15:0205/08/19
May 8, 2019, 16:17(edited)
05/08/19
1

I JUST started this game and I can't even load the second tutorial mission.... What should I do....



Playing on Google Pixel 2XL. 
May 8, 2019, 20:0705/08/19
05/04/19
4

The game keeps crashing, more and more often.

May 14, 2019, 05:3705/14/19
3
Please help me my game keep say's connetion failed I cleared that game and downloaded it but it was still the same
May 16, 2019, 15:3405/16/19
05/08/19
2
Everyday same thing happens about 10 or more straight battles then game will freeze. Come on guys this is first time I liked a f2p game. Don’t make me uninstall.
May 16, 2019, 18:0005/16/19
04/10/19
1
I have the same problem. Game keeps freezing while loading. Today alone I’ve lost 100+ energy points and like mentioned above, I those points are gone and never coming back. 
May 17, 2019, 01:5205/17/19
1

My game crashes constantly  only get abut 10 to 20 mins of playtime before I get logged


May 17, 2019, 15:0305/17/19
03/26/19
2
Still an issue for me aswell, playing on a samsung s7.
May 18, 2019, 03:3705/18/19
05/12/19
2
Raddou said:

You guys have got to do something about the game crashing at the stage loading screen. I click to go to battle, and the game either freezes and doesn't recover, or it crashes completely and the energy is used and cannot be recovered. Yesterday I lost about 100 energy, and now I lost a clan boss key.


Playing on Samsung Note 8.

May 18, 2019, 03:4005/18/19
05/12/19
2
Same thing as me but for me the game only crashes in campaign. Dont know what to do. And it crashes every second time at the loading screen. So for me it takees double energy to farm once. Posted on support 4-5 days ago but they haven’t replied.
May 18, 2019, 08:4705/18/19
04/05/19
2
Hello. Again and again i lost energy when i want to play a stage in campaign battles. Is not ending the loading, the screen became black, i lost energy and i have to login again. Its became very annoyng. Please do something. Thanks
May 18, 2019, 20:3405/18/19
04/07/19
1

Same thing here. I can't seem to find a rhyme or reason as to a pattern, but since the last patch it freezes/crashes repeatedly trying to load the battle screen.

This is happening in every instance except arena for me. So far, Arena battles load fine. But dungeons are particularly bad (about once every 3 battles). Campaigns are sporadic. Anywhere between 2-3 battles up to 10-15, but eventually it freezes or crashes entirely.


I'm on Android, Galaxy S7, latest updates.

May 19, 2019, 00:1205/19/19
05/19/19
1
Game crashes a lot 
May 20, 2019, 04:4705/20/19
02/27/19
2

This has been a semi-regular occurrence for me since 1.7 was rolled out. Get most of the way through the load screen for a battle, hangs, and a loss is registered with the resources eaten without getting into the battle at all. Energy, arena tokens, clan boss keys, they can all disappear for no reward. Raised a ticket on this soon after 1.7 dropped, but no acknowledgement at all. Samsung Galaxy 8+.


Just fantastic to have arena tokens eaten during an arena event. Who wants to risk spending money when a crash can just waste the resources?


Even an acknowledgement that they can see this is a problem would be an improvement.

May 22, 2019, 03:1505/22/19
03/23/19
17
Iphone xs max,最新的系统,自从更新了1.7以后,各种卡蓝条,更新到1.7.1也无法解决,最近一周损失了很多bosskey,还有很多能量,也不知道客服能不能看一下,给个解释或者尽快修复这个问题。
May 22, 2019, 21:4805/22/19
03/22/19
12
I have feeling that we going nowhere. Since this problems started wwe had two compensations; fair but not very sufficient. Only today i lost nearly 100 energy. But worst part is having no feedback from Plarium about this. Loosing time and money is one thing but been ignored is more like lack of respect for customers. I am just one small voice but I hope some PDA community contributors will highlight that approach to wider audience.
May 22, 2019, 23:4005/22/19
03/28/19
3
I see plenty people have same problem, but no one answer from devs
May 23, 2019, 10:0205/23/19
02/15/19
2725

Hi Everyone!

The freezing issue will be fixed at the next 1.7.2 patch very soon.