Ahh this is how Service works Just say you're a Payer you get an answer gj Guys  

So what to do now ? 

Same Problem here ive read all your Problem fixes 

Invited 2 Friends (they ve never played or installed the Game before  not used Emulators or anything ) If i send a Report i dont get an answer how can i get Help Here ? Main ACC is  um194423 | 192622

I am having the same issue with my referral not showing up after sending a link and my daughter downloading it and installing it.  That said she has a new "used" phone so I cannot guarantee that the previous owner did not install the game at some point.  For her though it was the first time she has installed the game and she used my link.

It should not matter if the game was previously installed as bringing someone back to the game so long as starting over is just as beneficial to Plarium as a new user and the rewards only come when you actually reach milestones anyway.  Why is there no way to use a manual code and/or just allow previous installs to count as long as they start back at 0 and work there way up from there.

I also don't see how Plarium thinks that this negative publicity is helping them in any way.  Good support is proven to increase sales.  Honestly I play Warframe and spend a lot of money not because of the game specifically but to support the incredibly involved devs.

WHAT CAN WE DO TO GET OUR REFERRALS?

EDIT:

I JUST HAD MY DAUGHTER USE THE SAME LINK ON A DIFFERENT DEVICE AND ALL WORKED FINE AND I GOT THE REFERRAL.  MUST JUST BE A HIT OR MISS.

Hey Sezzy - if my wife resets her advertising IDs or whatever will I retroactively get her account linked to mine? She got the referral rewards but I never did.

Sezzy said:

Hi

There are three main reasons why players may have problems with their referral links:

1. The player that has accepted the invitation link and followed it to install the game has internal anonymizer activated for his/her phone, so we cannot identify the device for connecting it in the system. Also, the issue may be that there are emulators involved (they too, are problematic referral-wise).

2. The game has already been installed on this phone previously.

3. The user is not new (he/she may have logged in on the new device that had not had the game installed on it before, but with the account that had already been registered before).

Regarding the first point, we can suggest resetting advertising IDs or activating them to make sure that you are visible (to put it in simpler words, make sure that the device is not hidden, this can be checked in settings)

Shawn said:

Yes, I completely understand that, and it was a fresh install of the game directly from the link.

This was the first and only time my friend ever downloaded this game.

Hello, PM me your in game id and a link to your post.

Same thing. I referred the link to my son's account but I don't see his account connected to mine.

email: quigonjhin36@gmail.com

playerid: um3958154 | 38857036

Note that he was prompted to download thru the link which he did. 

So, my 3rd referal not working! I have sent it to 2 friends and nothing

Please assist!!!

My id

um26141591 | 25696462

My friends id

um40610296 | 39814367

Same, referral is not working for me. I should have 3 people in my referral, as I sent it to 3 of my friends who never played the game before, and they used my link and they got some faction rings from me. But Im not getting any reward from them.

Player ID: um24282732 | 23869133

Hope you guys can fix it!

My referred friends: um31808629, um34748031, um31102109

Hi, I’ve been looking for help regarding this matter. I have recently started playing and referred my son to play the game. He downloaded the game, got to level 10 and nothing. So I emailed support saying we were not getting the rewards as advertised and I got the same reply...must have downloaded before or had an account. 

I explained that this was not possible and sent a screenshot of the link sent to him and also explained that he has to ask permission to download games so I know for a fact that this was a brand new download/account. Any new information would be very helpful, we’re now both level 30s and enjoying the game, just a shame players are not getting what is advertised. 

noloses149 said:

Hello, the referral system only works if its a fresh install of the game directly from the link. If the referred friend has download the game prior to the link it will not work.

I have the same issue as many others, and have read through this thread.

I find it intriguing that the moderators keep repeating the same thing without actually reading the posts.

Many of the posts clearly say they have never installed the game, which is followed by advice similar to the above.

I don't have any anonymisers, never played the game and know it hasn't been installed on this device as I only bought it a week ago.

I'm sure your tech support are seeing the common issues you mention, but the number of posts that are saying none of those is true must indicate there is a problem.

Let me be crystal clear.

I followed a referral link.

Both devices are apple phones.

The phone is new and never had this game installed (or any other).

I am a new player.

I do not have any anonymisers or ad blocking or privacy activated (yet).

Your software has a problem that has existed for nearly 12 months (going by this thread) and continues to advertise referral bonuses.

I'm not going to bother submitting a support request. 

Is there a manual fix as my son wants to invite his siblings as well and I have asked him to hold off.

I have sent multiple friends my referral link and i know my dad, brother and friends did this in person. In game support never loads or anybody responds.

my player ID - um5875836 I 5797952

Friends ID - um7565079 I 7469415

ID - um7336608 I 7242942

I've submitted the problem to the support but I haven't received answer from them yet.

Here's my install link for Raid: Shadow Legends. Get it through this link and both of us will get some free stuff to boost us along! https://link.plrm.zone/app/dmjlk