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Did not receive items

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Julya1983

Sep 15, 2020, 14:4409/15/20

03/18/20

I paid for this : Great Deal Mix Pack : 10,99 € I didn't receive anything I paid again I received the package . please kindly check I want to get my money back .I paid for two packages and received one. It's not the first time and I didn't say anything, but this time please.

um48572864 | 47525193

camadron2

Sep 15, 2020, 14:5709/15/20

08/15/20

I purchased 2 of the 39.99 great deal mix packs earlier today, I confirmed that the money came out of my bank account, but have not received the items I bought.

Supersonickiller

Oct 23, 2020, 23:4110/23/20

10/20/20

I just purchased from the gem shop and did not receive my small shard pack with 3 blue shards and 60k silver this purchase was 270 red gems how do I put a ticket in to retrieve them?

rishabh.diavel

Oct 24, 2020, 13:1110/24/20

10/19/20

I spent 270 gems and I did not get my ancient shards nor the silver. noloses149 said:

speedytow74 said:

bought conquer pack today did not receive my product again this is becoming a common occurrence with this game please give me my product an fix this game so that it doesn't continue to adhere to players performance.
Hello, PM me your in game id and a link to this post, i will forward and see what can be done!

rishabh.diavel

Oct 24, 2020, 13:1210/24/20

10/19/20

I bought a pack with 270 gems for 3 ancient shards and 60K silver. Did not get it. Please fix it.

Rikam Nabam

Oct 24, 2020, 19:4910/24/20

02/06/20

I bough a bonus ancient pack rupees 3999 just now and haven't received my items. I got a connection error but the money was deducted .can u please he

rubentexellarp

Oct 24, 2020, 19:5010/24/20

Oct 24, 2020, 20:02(edited)

05/16/19

Hello,

I just bought sack of silver 3 times using gems, which was 420 gems in total, but didn't get any silver for it. That kinda sucks. If this doesn't work as it should I might lose my plans to do some micro transactions in this game.

My game ID is: um64871885 | 63264736

sebastiano.all

Oct 30, 2020, 20:4010/30/20

02/26/20

Bought special offer pack premium, money paid no items in mail, try to get response by in game support no reaction i like to get my purchase or my money back plse fix

1 2 3

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It's not the first time and I didn't say anything, but this time please. \r</p><p>um48572864 | 47525193</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=069e0b9a-0110-41c7-948a-f676e2f8a797\"><img src=\"//cnt-forum.plarium.com/file.bmp?g=b3d527fe-ff9b-4126-83f5-ef9ead0aa564\"><img src=\"//cnt-forum.plarium.com/file.bmp?g=61c767a2-9dde-4114-864f-d261835b0b45\"><br></p>","userRegistered":"1584534409610","userCommentsCount":"3","userName":"Julya1983","createdDate":"1600181091740","editedDate":"0","id":"809437","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/7.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"809437","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9648416/","commentUrl":"/forum/en/comment/topic_809440/"},"strings":{"userRole":"","userId":"9648416","contentDraftJs":"","contentHtml":"I purchased 2 of the 39.99 great deal mix packs earlier today, I confirmed that the money came out of my bank account, but have not received the items I bought.","userRegistered":"1597455937997","userCommentsCount":"1","userName":"camadron2","createdDate":"1600181859827","editedDate":"0","id":"809440","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"809440","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9705051/","commentUrl":"/forum/en/comment/topic_821631/"},"strings":{"userRole":"","userId":"9705051","contentDraftJs":"","contentHtml":"I just purchased from the gem shop and did not receive my small shard pack with 3 blue shards and 60k silver this purchase was 270 red gems how do I put a ticket in to retrieve them?","userRegistered":"1603206563110","userCommentsCount":"1","userName":"Supersonickiller","createdDate":"1603496476520","editedDate":"0","id":"821631","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/790.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"821631","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9705746/","commentUrl":"/forum/en/comment/topic_821722/"},"strings":{"userRole":"","userId":"9705746","contentDraftJs":"","contentHtml":"<div class=\"user-name\">I spent 270 gems and I did not get my ancient shards nor the silver. noloses149 said:</div><br><blockquote><p>speedytow74 said:</p><br><blockquote>bought conquer pack today did not receive my product again this is becoming a common occurrence with this game please give me my product an fix this game so that it doesn't continue to adhere to players performance.  </blockquote><p>Hello, PM me your in game id and a link to this post, i will forward and see what can be done!</p></blockquote><br>","userRegistered":"1603130569480","userCommentsCount":"2","userName":"rishabh.diavel","createdDate":"1603545106210","editedDate":"0","id":"821722","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/3.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"821722","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9705746/","commentUrl":"/forum/en/comment/topic_821723/"},"strings":{"userRole":"","userId":"9705746","contentDraftJs":"","contentHtml":"<p>I bought a pack with 270 gems for 3 ancient shards and 60K silver. Did not get it. Please fix it. </p><br>","userRegistered":"1603130569480","userCommentsCount":"2","userName":"rishabh.diavel","createdDate":"1603545168470","editedDate":"0","id":"821723","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/3.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"821723","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9706261/","commentUrl":"/forum/en/comment/topic_821784/"},"strings":{"userRole":"","userId":"9706261","contentDraftJs":"","contentHtml":"I bough a bonus ancient pack rupees 3999 just now and haven't received my items. I got a connection error but the money was deducted .can u please he","userRegistered":"1581014447823","userCommentsCount":"1","userName":"Rikam Nabam","createdDate":"1603568992493","editedDate":"0","id":"821784","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/3156009321096359/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"821784","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9706260/","commentUrl":"/forum/en/comment/topic_821785/"},"strings":{"userRole":"","userId":"9706260","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>I just bought sack of silver 3 times using gems, which was 420 gems in total, but didn't get any silver for it. That kinda sucks. If this doesn't work as it should I might lose my plans to do some micro transactions in this game. </p><br><p>My game ID is: <span style=\"color: inherit;\">um64871885 | 63264736</span></p><br><br>","userRegistered":"1558027086403","userCommentsCount":"1","userName":"rubentexellarp","createdDate":"1603569056457","editedDate":"1603569749703","id":"821785","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"821785","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9201265/","commentUrl":"/forum/en/comment/topic_822874/"},"strings":{"userRole":"","userId":"9201265","contentDraftJs":"{\"blocks\":[{\"key\":\"ebtca\",\"text\":\"Bought special offer pack premium, money paid no items in mail, try to get response by in game support no reaction i like to get my purchase or my money back plse fix\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"5a2gp\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":0}],\"data\":{}},{\"key\":\"3a4b9\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/7B6EF1AC-FF57-4F54-A4A9-FF9168C3D006\"}}}}","contentHtml":"","userRegistered":"1582682615857","userCommentsCount":"12","userName":"sebastiano.all","createdDate":"1604090445923","editedDate":"0","id":"822874","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"822874","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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It's not the first time and I didn't say anything, but this time please. \r</p><p>um48572864 | 47525193</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=069e0b9a-0110-41c7-948a-f676e2f8a797\"><img src=\"//cnt-forum.plarium.com/file.bmp?g=b3d527fe-ff9b-4126-83f5-ef9ead0aa564\"><img src=\"//cnt-forum.plarium.com/file.bmp?g=61c767a2-9dde-4114-864f-d261835b0b45\"><br></p>","userRegistered":"1584534409610","userCommentsCount":"3","userName":"Julya1983","createdDate":"1600181091740","editedDate":"0","id":"809437","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/7.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"809437","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9648416/","commentUrl":"/forum/en/comment/topic_809440/"},"strings":{"userRole":"","userId":"9648416","contentDraftJs":"","contentHtml":"I purchased 2 of the 39.99 great deal mix packs earlier today, I confirmed that the money came out of my bank account, but have not received the items I bought.","userRegistered":"1597455937997","userCommentsCount":"1","userName":"camadron2","createdDate":"1600181859827","editedDate":"0","id":"809440","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"809440","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9705051/","commentUrl":"/forum/en/comment/topic_821631/"},"strings":{"userRole":"","userId":"9705051","contentDraftJs":"","contentHtml":"I just purchased from the gem shop and did not receive my small shard pack with 3 blue shards and 60k silver this purchase was 270 red gems how do I put a ticket in to retrieve them?","userRegistered":"1603206563110","userCommentsCount":"1","userName":"Supersonickiller","createdDate":"1603496476520","editedDate":"0","id":"821631","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/790.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"821631","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9705746/","commentUrl":"/forum/en/comment/topic_821722/"},"strings":{"userRole":"","userId":"9705746","contentDraftJs":"","contentHtml":"<div class=\"user-name\">I spent 270 gems and I did not get my ancient shards nor the silver. noloses149 said:</div><br><blockquote><p>speedytow74 said:</p><br><blockquote>bought conquer pack today did not receive my product again this is becoming a common occurrence with this game please give me my product an fix this game so that it doesn't continue to adhere to players performance.  </blockquote><p>Hello, PM me your in game id and a link to this post, i will forward and see what can be done!</p></blockquote><br>","userRegistered":"1603130569480","userCommentsCount":"2","userName":"rishabh.diavel","createdDate":"1603545106210","editedDate":"0","id":"821722","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/3.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"821722","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9705746/","commentUrl":"/forum/en/comment/topic_821723/"},"strings":{"userRole":"","userId":"9705746","contentDraftJs":"","contentHtml":"<p>I bought a pack with 270 gems for 3 ancient shards and 60K silver. Did not get it. Please fix it. </p><br>","userRegistered":"1603130569480","userCommentsCount":"2","userName":"rishabh.diavel","createdDate":"1603545168470","editedDate":"0","id":"821723","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/3.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"821723","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9706261/","commentUrl":"/forum/en/comment/topic_821784/"},"strings":{"userRole":"","userId":"9706261","contentDraftJs":"","contentHtml":"I bough a bonus ancient pack rupees 3999 just now and haven't received my items. I got a connection error but the money was deducted .can u please he","userRegistered":"1581014447823","userCommentsCount":"1","userName":"Rikam Nabam","createdDate":"1603568992493","editedDate":"0","id":"821784","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/3156009321096359/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"821784","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9706260/","commentUrl":"/forum/en/comment/topic_821785/"},"strings":{"userRole":"","userId":"9706260","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>I just bought sack of silver 3 times using gems, which was 420 gems in total, but didn't get any silver for it. That kinda sucks. If this doesn't work as it should I might lose my plans to do some micro transactions in this game. </p><br><p>My game ID is: <span style=\"color: inherit;\">um64871885 | 63264736</span></p><br><br>","userRegistered":"1558027086403","userCommentsCount":"1","userName":"rubentexellarp","createdDate":"1603569056457","editedDate":"1603569749703","id":"821785","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"821785","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9201265/","commentUrl":"/forum/en/comment/topic_822874/"},"strings":{"userRole":"","userId":"9201265","contentDraftJs":"{\"blocks\":[{\"key\":\"ebtca\",\"text\":\"Bought special offer pack premium, money paid no items in mail, try to get response by in game support no reaction i like to get my purchase or my money back plse fix\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"5a2gp\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":0}],\"data\":{}},{\"key\":\"3a4b9\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/7B6EF1AC-FF57-4F54-A4A9-FF9168C3D006\"}}}}","contentHtml":"","userRegistered":"1582682615857","userCommentsCount":"12","userName":"sebastiano.all","createdDate":"1604090445923","editedDate":"0","id":"822874","entityId":"171800","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"822874","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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