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Lost your account? Hacked? Working with Support?

Lost your account? Hacked? Working with Support?

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19 апр. 2022, 15:3019.04.22
12.04.20
2

I have been trying to resolve my support issue for 5 days, I created a ticket because my account has been hacked, someone came in and linked their Facebook and Apple ID and deleted all my legendary and epic characters. I sent the requested information (receipts, registration date, location...) and the response was an email with a link to reset my password in case I had forgotten it, I haven't heard anything for 2 days, I'm losing faith that reestablish my account

20 апр. 2022, 06:5620.04.22
19.04.22
2

Im  waiting  and  waiting  to  get  my  account  back.  Others  get  their  accounts  back  after  a  day.  Im  waiting  a  week  now!  

20 апр. 2022, 07:2820.04.22
20 апр. 2022, 07:29(отредактировано)
19.04.19
4

This happens from 2019, support just sucks! 

Their excuse now is "war" but they suck at support from 2019.

As I know you can be in United Kingdom and work as employer support on a laptop or pc, no need to be in Ukraine, so support you better start do your job 

20 апр. 2022, 07:3420.04.22
19.04.22
2

Think  the  same.  Every  gane  wirh  that  much  players  do  have  lots  if  employees....  i  played  another  game  for  a  long  time.  If  you  had  troubles,  support  solved  it.  To  get  an  account  back  you  only  had  to  wait  15-30  minutes.  Employees  all  over  the  world  helped  you...  i  dont  know  for  what  they  take  money  in  this  game....  its  a  shame

20 апр. 2022, 08:4020.04.22
12.04.20
2

It's a shame, the uncertainty of knowing if you will be able to recover your account that you have treated with so much love, checking your email every day and at all hours to see if they have answered you... it is agony

30 апр. 2022, 21:2430.04.22
16.04.22
2

day 16 no help got hacked account stole whatever changed password after authenticator deleted game uninstalled game cant find email linked to plarium id i have plarium id problem is theres nowhere to just put in my plarium id and have you guys restore my game i spent alot of time and a boatload of money im frustrated   basically just pissed 


30 апр. 2022, 21:2730.04.22
16.04.22
2
Sherrielynn Bossana

day 16 no help got hacked account stole whatever changed password after authenticator deleted game uninstalled game cant find email linked to plarium id i have plarium id problem is theres nowhere to just put in my plarium id and have you guys restore my game i spent alot of time and a boatload of money im frustrated   basically just pissed 


i dont want another automated responce that tells me to do sopmething that doesnt work i want to talk to somebody im tired of making tickets


4 май 2022, 22:1004.05.22
07.11.19
4

waiting for 4 days so far n counting, looking to the other msgs i am a bit worried, seems like support is slow or underfunded

10 май 2022, 14:2110.05.22
21.03.21
2

good morning did a ticket  . came back to game had to take a break because of work load.

but till this is resoved not spending any more real money. last year spent alot to get this game where i wanted so hope we can make this rifgt soon ty

13 май 2022, 03:5913.05.22
12.05.22
1

Updated   to  latest version  but   lost  all  data.  Goes  straught  to  start. How   do  I  get to  original/   dony   wany  to  lose  4 months  of  data.

21 май 2022, 00:5321.05.22
13.05.22
1

Someone made an account on this forum using my email address. I would like for this account to be  deleted please. Thanks!

21 май 2022, 19:2421.05.22
04.04.20
3

I'm posting here because I've filled out 2 support tickets in the last month and nothing. My issue is I entered the wrong email. The email I entered has an extra M in .Com. I cannot confirm or change the email because it DOES NOT EXIST. Please help me by making a way for me to change my email to something that exists. I've spent thousands of dollars and I'd like to be able to verify my email. I'm f2p until this issue is resolved.

22 май 2022, 04:0722.05.22
04.01.20
1719
joerice1985

I'm posting here because I've filled out 2 support tickets in the last month and nothing. My issue is I entered the wrong email. The email I entered has an extra M in .Com. I cannot confirm or change the email because it DOES NOT EXIST. Please help me by making a way for me to change my email to something that exists. I've spent thousands of dollars and I'd like to be able to verify my email. I'm f2p until this issue is resolved.

What responses have you received from support so far?

24 май 2022, 22:1724.05.22
04.04.20
3
Harbby

What responses have you received from support so far?

I have not yet received a response from support. It's been several weeks. I'm not sure if they are emailing my non existent email. I'd think they could just send me a message on 

25 май 2022, 02:2625.05.22
25 май 2022, 02:29(отредактировано)
04.01.20
1719
joerice1985

I have not yet received a response from support. It's been several weeks. I'm not sure if they are emailing my non existent email. I'd think they could just send me a message on 

Ah, good point. Hmm, perhaps try the below link to put in a ticket. 

You can put in the email address you want them to respond too, when you get the first automated email, reply to it and you should hear back relatively quickly. Perhaps include a screenshot of the email you accidentally entered to show the error


https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

28 май 2022, 15:2528.05.22
04.04.20
3
Harbby

Ah, good point. Hmm, perhaps try the below link to put in a ticket. 

You can put in the email address you want them to respond too, when you get the first automated email, reply to it and you should hear back relatively quickly. Perhaps include a screenshot of the email you accidentally entered to show the error


https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

Done thank 

1 авг. 2022, 18:2001.08.22
01.08.22
4

this would be useful if support actually did anything. i sent them the proof they wanted and they've just gone dark.

11 авг. 2022, 17:5011.08.22
11 авг. 2022, 17:51(отредактировано)
08.08.21
1

Filled out a ticket today. For whatever reason, there was a connection issue and I was prompted to log out and log back in. I did so and when the game loaded, I was set back to level 18. I was level 30! It was as if my account was reset to when I had just started playing. I dumped over 80 dollars into this game! 

I lost all my progress, my hard earned team, a $9.99 subscription and $70 worth of booster and armor packs. (Google play confirms I paid for services, apparantly, not rendered). I'm a new player and was having fun until now. 

I'm gonna give you guys your 48hrs to respond/resolve this before I take any further action. I'm too old for this crap.... 

dthorne04Moderator
11 авг. 2022, 20:1811.08.22
30.12.20
5048
kurtmpaul

Filled out a ticket today. For whatever reason, there was a connection issue and I was prompted to log out and log back in. I did so and when the game loaded, I was set back to level 18. I was level 30! It was as if my account was reset to when I had just started playing. I dumped over 80 dollars into this game! 

I lost all my progress, my hard earned team, a $9.99 subscription and $70 worth of booster and armor packs. (Google play confirms I paid for services, apparantly, not rendered). I'm a new player and was having fun until now. 

I'm gonna give you guys your 48hrs to respond/resolve this before I take any further action. I'm too old for this crap.... 

Hrm, I've never heard of this before. Sorry to hear it. 

Nonetheless, please be patient with support while they get to your issue. I understand it can be frustrating, but keep in mind support times might be a bit longer than usual. 

26 сент. 2022, 09:5826.09.22
28.10.19
2

he ruined this whole game since that dead lengedar put in. me with 4 players 60 against 1 58 can't cope, it's crap, I think I'll give up on this game