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Lost your account? Hacked? Working with Support?

Lost your account? Hacked? Working with Support?

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harleQuinnModerator
23 окт. 2021, 20:5923.10.21
24.02.19
5101

Lost your account? Hacked? Working with Support?

Hey all-

Been a lot of threads since the Twitch data breach about folks who have had their accounts hacked. I wanna try and move some of that discussion to a single thread so we can help you better.

Have you opened a Support Ticket yet? If not, please do so.

The Process

Once you do, please respond to the automated email. Soon after that, up to a few days, you will receive an email from support asking for additional information from you. Provide as much of that as you can. Support will then begin the process of recovering your account for you.

Do Not Share Ticket Info Here

Do NOT however post your ticket numbers in public here. Account lost? Do not share your support tickets with anyone except directly to those of us tagged MODERATOR here in forums. There is a potential phishing scam going around right now. 


If you have questions about the process, or anything else, please continue the discussion here. Also, if your account is recovered, please let us know here! I've already seen we've had some successes reported in the forums, and I'm very optimistic everyone here will get their accounts back!

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HarbbyModerator
23 окт. 2021, 21:3923.10.21
04.01.20
1719

Yeah, what she said. 

23 окт. 2021, 23:3223.10.21
01.02.21
1

Still waiting, 8 days here!

24 окт. 2021, 03:0924.10.21
24 окт. 2021, 03:32(отредактировано)
26.07.17
15

A data breach on twitch? Did that affect people who've never been on twitch too, like me? And breach, hack,  sounds like semantics. In either case, our accounts were attacked from the server side, not our side. My security didn't fail is all I'm saying. I know, Iknow, I'll stop complaining and continue to wait, and I'll try to do it more patiently. *grumblesnort*

My Dearest Dutchess,

I write you this letter in case I never see you again. You have been my muse, my protector, my closest confidant and well, you know... I miss you more each minute. 

I fear the struggle goes badly and I know not when I will be back at your side. I know the cost of your Love and I am willing to pay it. My soul is yours, you wicked She-Demon you. 

P.S. If there truly are any Gods in Teleria, then I shall see you before this missive finds you on the field of battle. 

R.


harleQuinnModerator
24 окт. 2021, 05:3024.10.21
24.02.19
5101
RustyJak

A data breach on twitch? Did that affect people who've never been on twitch too, like me? And breach, hack,  sounds like semantics. In either case, our accounts were attacked from the server side, not our side. My security didn't fail is all I'm saying. I know, Iknow, I'll stop complaining and continue to wait, and I'll try to do it more patiently. *grumblesnort*

My Dearest Dutchess,

I write you this letter in case I never see you again. You have been my muse, my protector, my closest confidant and well, you know... I miss you more each minute. 

I fear the struggle goes badly and I know not when I will be back at your side. I know the cost of your Love and I am willing to pay it. My soul is yours, you wicked She-Demon you. 

P.S. If there truly are any Gods in Teleria, then I shall see you before this missive finds you on the field of battle. 

R.


Hahahaha. Made me actually laugh. Well done. :D

25 окт. 2021, 07:5625.10.21
19.10.21
25

Single tread? lol... ok.. after 6 for me 7 days (EU) they had restore my account...

No compenstaion, no present, nothing...

dissapointed... lost guild... lost login days.... could not participate in events...

thank you plarium O_o


dissapointed formal buyer...

25 окт. 2021, 13:5925.10.21
20.10.21
40

Six days and still waiting.

25 окт. 2021, 14:3225.10.21
20.10.21
40

And 4 days since I sent to them information about my account.

harleQuinnModerator
25 окт. 2021, 15:1225.10.21
24.02.19
5101

We spoke with the community managers. No tickets have been lost, you haven't been forgotten. There was such a massive wave of lost and stolen accounts recently that support is nearly overwhelmed and working as fast as they can. They aren't focusing on anything else except restoring your, and the other people's, access to your accounts.

26 окт. 2021, 07:0626.10.21
17.10.21
20

@harbby , @harlequinn , this is day 10..........

26 окт. 2021, 07:5526.10.21
16.10.21
6

Thhis is day 11 for me, no update, no progress, i reall want to get back into this game i love.

My account is just sitting in my clan inactive since the hack. No doubt the clan will remove me soon

Any help will be very appreciated

26 окт. 2021, 08:0726.10.21
26.04.20
1

Yey, it's done for me. I'm sorry, but while I am happy about it, an "about time" comes naturally..

26 окт. 2021, 08:1426.10.21
20.10.21
40

Seven days since the beginning of this odyssey. And five days since I sent the information that Plarium asked to me to recover my account.

26 окт. 2021, 08:1626.10.21
26 окт. 2021, 08:21(отредактировано)
20.10.21
40

Absimillard, have you recovered your account?

HarbbyModerator
26 окт. 2021, 11:5426.10.21
04.01.20
1719

So we have one more person who got their account back, I'll write that down 

26 окт. 2021, 12:0226.10.21
16.10.21
3

Day 10 for me and I haven't heard anything for 8 days.

26 окт. 2021, 12:4326.10.21
26 окт. 2021, 19:59(отредактировано)
26.07.17
15

How do we know when our account is back? I tried again yesterday and got yet another request for info due to "suspicious activity". I'm at 15 days and that just kind felt like I was sent back to the end of the queue.  harleQuinn is helping, though, so maybe soon. But still, how will I know if I can't check without fear of triggering the process over again? Attempting to login from my android never triggered this before, only when I tried from my desktop. 

My Darling Dutchess, 

Rumors abound of a possible cease fire on the horizon, yet we here on the ground have heard little of the details. I hope to be back to you and our little Alure, bless her black heart, soon, though I shall not hold my breath. 

I long for the gaze of your dead, soulless eyes, to feel the warm embrace of your loving tail wrapped around my chest. I long to stand by your side watching with glee as the offal from our enemies splashes through the air drenching our armor in glorious red. I long to devour marshmallows cooking directly on your Magificent  Magenta wings. 

Soon my love, we shall be together again. By my sword and honor, this I swear

R

harleQuinnModerator
26 окт. 2021, 18:3326.10.21
24.02.19
5101
Harbby

So we have one more person who got their account back, I'll write that down 

One day more. Another day, another destiny. This never ending road to Calvary! These men who seem to wait some time, accounts will soon come back online! One day more!

27 окт. 2021, 07:0527.10.21
26.07.17
15

Day 16 and I've just sent my new email. Almost there...

harleQuinnModerator
27 окт. 2021, 07:4427.10.21
24.02.19
5101
RustyJak

Day 16 and I've just sent my new email. Almost there...

Yay!

27 окт. 2021, 08:0227.10.21
20.10.21
40

Day 8. Yesterday, I sent my new e-mail to support and I'm still awaiting their response...