I'll be keeping this updated as we get more information but given the time of day it is in Europe, I would expect this to take some time to sort out. Sorry for the delay and continued issues. 

mine is saying expired as well did not get the reward

I appreciate the update. 

Don't worry, I'm patient. =) 

thank you. I know this is frustrating for many, many people.

At last I finally got my Genbo. I dont understand the problem. I don't know why it took so long so long to resolve. I dont understand why the fixed message was sent when clearly the problem was not fixed. The non delivery was was not an "occasional glitch". So happy to receive it but seriously unhappy about everything else.

Hi, promo codes (prime gaming and all player codes) still not working for me,  everytime invalid code.

Hi: 

to you and anyone else reading this, please take a look at this thread: https://plarium.com/forum/en/raid-shadow-legends/674_game-discussion/1426743_genbo-prime-code-issues-have-been-resolved/ for updated information, thanks!

One last update from me:

Despite my code telling me it expired (even without trying to redeem it) my ticket was updated stating that the issue has been fixed, and that as long as I redeemed the code in the first place, Genbo will show up in my mailbox; he did shortly thereafter.