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Issues with the Game (08.05.2020)

Issues with the Game (08.05.2020)

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8 май 2020, 07:2508.05.20
17.05.19
224

Issues with the Game (08.05.2020)

Hi, all! 

Starting from yesterday, you may have been experiencing issues with the game stability. The problems with the game are still going on, unfortunately. We do apologize for this, and we are doing our best to resolve them. 

We will keep you updated. Thank you for understanding.

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9 май 2020, 19:0609.05.20
20.01.20
2
will any upgrade artifact tournament/ event will be planned in the near future?
9 май 2020, 19:5209.05.20
23.04.19
15
Cruetraxa no longer procs her revive on death buff when she kills someone. ive tested this everywhere it no longer works. 
10 май 2020, 18:1210.05.20
10.05.20
1
I have been running the dragon’s lair raid multiple times over and over and I can’t get and progress in the tournament at all.... out of everyone in it that I see with me there are only 2 that have any points at all.... 
GreenKnightCommunity Manager
15 май 2020, 15:2315.05.20
15 май 2020, 15:46(отредактировано)
06.04.20
583

Hello guys!

dsimi said:

will any upgrade artifact tournament/ event will be planned in the near future?

We do not plan the upgrade artifact tournament in the near future. Yet, there are two upgrade artifact events coming, one of which will start tomorrow.

GTB5482 said:

Cruetraxa no longer procs her revive on death buff when she kills someone. ive tested this everywhere it no longer works. 

We know of this bug and working on a resolution. The fix will be added to the game as soon as it is ready.

ALUCARD627 said:

I have been running the dragon’s lair raid multiple times over and over and I can’t get and progress in the tournament at all.... out of everyone in it that I see with me there are only 2 that have any points at all.... 

There were technical issues that might have resulted in delays. Do you still experience this issue? Please send screenshots if possible.


Have a nice day.


22 май 2020, 19:1822.05.20
25.03.20
1

My game updated today, and now it’s saying “this app is no longer shared with you” and won’t log me in. I downloaded the game with my own account. Any chance this will be fixed soon as I am trying to grind out the legendary?

GreenKnightCommunity Manager
25 май 2020, 12:5025.05.20
25 май 2020, 13:01(отредактировано)
06.04.20
583

Hello!


rupzak said:


My game updated today, and now it’s saying “this app is no longer shared with you” and won’t log me in. I downloaded the game with my own account. Any chance this will be fixed soon as I am trying to grind out the legendary?

It looks like a separate issue. Please contact our support, send them a screenshot of the message,Plarium ID if possible, and information about your gaming device. Also, you can try reinstalling the game or access it through PlariumPlay, if this problem occurred on a mobile device.

 You can contact our support by this link:

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000007492


Have a nice day.

26 май 2020, 04:1626.05.20
05.05.14
3
There's a serious balance problem in the arena. I was in silver 2, now i'm in bronze 4. I can tell you it's getting harder and harder to progress. Could you pls fix this?? I mean, my caracter is getting better, then it should be easier to fight in the same area right?? 
26 май 2020, 10:0026.05.20
21.03.20
14

Mike Niel said:


There's a serious balance problem in the arena. I was in silver 2, now i'm in bronze 4. I can tell you it's getting harder and harder to progress. Could you pls fix this?? I mean, my caracter is getting better, then it should be easier to fight in the same area right?? 

At the same time you improve, the people around you do it aswell :)

Anyway, yes, the arena need a fix more about the number of players that left the game and their teams starting to go lower and lower and are in divisions that are not where they suppose to be.

Also in gold IV to Plat, there is a huge unbalace player status right now
GreenKnightCommunity Manager
26 май 2020, 12:5626.05.20
06.04.20
583

Hi.


Mike Niel said:


There's a serious balance problem in the arena. I was in silver 2, now i'm in bronze 4. I can tell you it's getting harder and harder to progress. Could you pls fix this?? I mean, my caracter is getting better, then it should be easier to fight in the same area right?? 

Arena was always a very competitive feature. We are testing arena tournaments, and Arena 3x3 was announced. These events made players more active in the arena, which resolved in making each tier stronger and more competitive. You, most likely, experience the aftermath of this change.


MASCOCALIFORNIA said:

Anyway, yes, the arena need a fix more about the number of players that left the game and their teams starting to go lower and lower and are in divisions that are not where they suppose to be.
Also in gold IV to Plat, there is a huge unbalace player status right now

Thank you for your feedback. We are looking into the Arena balance, and possible ways to improve it.

Have a nice day and stay healthy.

28 май 2020, 11:4128.05.20
28 май 2020, 11:42(отредактировано)
05.05.14
3
It's affecting the challenges too. Now i can't progress there either. It's a seriously problem. What about making the ex. arena fit the challenges, or remove the arena from challenges. Like i said, the biggest problem is, the arena is not consistant in difficulty. You can't progress if it suddenly gets harder in the same location, right? 
28 май 2020, 13:3128.05.20
28.01.20
1

the game doesn't start, in fact Plarium Play doesn't start either, it opens and closes immediately.

Does anyone else have this problem? I reinstalled Plarium Play, the problem is the same

28 май 2020, 17:1528.05.20
04.02.20
1
Did you make the fire knight extra hard? ive already beat the levels to 13.. now I cant even get past level 9? I cant progress any further and complete my missions or my challenges. My people are all level 16 and my artifacts are all leveled up.. its really frustrating.. Im just kind of stuck. 
GreenKnightCommunity Manager
29 май 2020, 14:4029.05.20
29 май 2020, 14:55(отредактировано)
06.04.20
583

Hello!


Jordan said:


Did you make the fire knight extra hard? ive already beat the levels to 13.. now I cant even get past level 9? I cant progress any further and complete my missions or my challenges. My people are all level 16 and my artifacts are all leveled up.. its really frustrating.. Im just kind of stuck. 

Fire Knight and Spiders Den are the Dungeons oriented on building a specific team to overcome the challenge. Both Bosses have unique abilities that you have to tackle by choosing the right champions with the right Skills, so your team could succeed.


THEPEACEMAKER said:


the game doesn't start, in fact Plarium Play doesn't start either, it opens and closes immediately.
Does anyone else have this problem? I reinstalled Plarium Play, the problem is the same

That might be a technical issue. Please contact our support. If possible, add a video of this occurrence.

Send your report here:

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000007492


Have a nice day.


1 июнь 2020, 22:0001.06.20
1 июнь 2020, 22:20(отредактировано)
28.02.20
29

Добрый вечер, я смотрю много кто пишет о проблеме вылета игры или перезагрузки игры после сворачивания, и очень большая проблема в том что ключи клан босса и энергия при этом теряется в некуда, эта проблема будет решаться или нет?


Good evening, I watch a lot of people who write about the problem of the game crashing or restarting the game after minimizing, and the very big problem is that the keys of the boss clan and energy are lost in nowhere, will this problem be solved or not?

GreenKnightCommunity Manager
2 июнь 2020, 10:4802.06.20
06.04.20
583

Greetings!

mmohaxx said:


Добрый вечер, я смотрю много кто пишет о проблеме вылета игры или перезагрузки игры после сворачивания, и очень большая проблема в том что ключи клан босса и энергия при этом теряется в некуда, эта проблема будет решаться или нет?


Good evening, I watch a lot of people who write about the problem of the game crashing or restarting the game after minimizing, and the very big problem is that the keys of the boss clan and energy are lost in nowhere, will this problem be solved or not?

For this situation to occur, a player needs to minimize the screen during combat, and be absent long enough that game client will consider the user as absent and close the game, to prevent excessive use of device batteries and processing power.

We are currently considering taking KB keys after the damage on Clan Boss is verified, but this idea needs more work on precautions from possible system abuse.

Have a nice day.

2 июнь 2020, 18:3802.06.20
2 июнь 2020, 18:38(отредактировано)
28.02.20
29

В том то и дело что отвечаю на звонок, разговариваю даже 5 секунд и raid перезагружается.


That's just the point that I answer a call, I speak even 5 seconds and raid reboots.

GreenKnightCommunity Manager
5 июнь 2020, 09:0705.06.20
06.04.20
583

Hi!

TrentinLegends said:


I have made a post and it's pretty important taking into account that this issue may cause me to miss the aniversary tournaments/events, please check it out!


https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/198826_bugged-novice-tournament/


Thank you in advance.

This issue might be a result of game data corruption. Try to reinstall the game. If this situation still occurs, please contact our support, add your account ID, and screenshots of the occurrence.

Send your report here:


https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000007492


Have a nice day.

29 июнь 2020, 10:3829.06.20
15.04.20
1
Why Clan boss not resetting?
30 июнь 2020, 13:0430.06.20
11.03.20
5

Hi all


Is there no way to remove inactive players in the classic arena?

This will make space for the active players still keen on fighting to get to the gold and Platinum Tiers?


kind regards

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