Hello, Lord!

Unfortunately, I have not managed to reproduce the issue on my side. Was it a singular case, or you experience it regularly? 

Agent Pavel said:

Hello, Lord!

Unfortunately, I have not managed to reproduce the issue on my side. Was it a singular case, or you experience it regularly? 

If you still experience the issue, please provide us with the more detailed steps to reproduce.

The easies way to reproduce it to have units killed in your castle

the issue is not just related to the infirmary 

I have tried to reproduce the issue by entering the Infirmary and Black market. But the bug has not been confirmed. All buildings/buttons in the game respond after closing the Infirmary/Black market window.

Agent Pavel said:

I have tried to reproduce the issue by entering the Infirmary and Black market. But the bug has not been confirmed. All buildings/buttons in the game respond after closing the Infirmary/Black market window.

If you experience this issue regularly, then please provide the additional details that can help to recreate the bug. Describe the actions you perform in the game before facing the issue. I need to reproduce the issue on my side before sending it to the devs. Thank you for your cooperation!

How do we provide additional details for such a bug?  It happens but not always - sometimes following certain actions in the game 

Maybe this can help to get the bug to reproduce, try this on the facebook server 1 dark plains, stormfall

have facebook open and open up game in a new tab on facebook (do not use gameroom for this)

Platform: plarium.com / Untamed Lands

I have noticed this bug as well, very annoying one.  Castle freezes, and can't open any buildings. This happens in Plarium Play and in 3 different browsers I use, they are Firefox, Opera and Vivaldi. Time it takes varies from 2 to 10 minutes before complete lockup. Only thing that helps is to refresh the game.

Found this after:

Reviving units at the infirmary (mentioned by OP)

Completing Mar'eth dailies (exit Mar'eth quest to castle)

Moving out from the castle to the map (no Wrath of Weor to lock) complete freeze.

If I find more, I will add them to my list.

Thank you for the details!

I have forwarded this information to our devs for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!

Maybe this can help to get the bug to reproduce, try this on the facebook server 1 dark plains, stormfall

have facebook open and open up game in a new tab on facebook (do not use gameroom for this)

go read facebook newsfeed for 4 minutes and 50 seconds then go back to game screen and it should be frozen, this is how it has happened to me when it does happen, hope this helps Agent Pavel  

Sir Dan Saul Knight said:

I get this bug very often - approx. every other day. I get the bug whether using browser or Plarium app.

The buildings are unclickable. For instance you can't enter a troop building to queue any troops.  But interestingly you can click all the side menus, for instance to go to the map or lost arts etc. 

For me it occurs on exiting the black market. As I have significant negative food production I need to buy food to be able to build troops. Exiting black market after food purchase generates the bug.

Game was never like that before, this has been happening for around 1-2 months, so some new update triggers it.

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*** IMPORTANT INFO FOR PLAYERS ***

With the introduction of the new 2nd SH castle screen you can simple click to SH and back to normal and all the buildings become clickable again. Not ideal but a hell of a lot better than having to reboot every time you encounter the problem.

Thank you for the details!

I am also getting this bug constantly. If I click on the events icon I can then access all the buildings, mainly trying to access the eagles nest. Then it will freeze again and I must click on the events icon each time to allow access to the buildings

Yep...  same problem I reported a month ago...  Game freezes where you cant click any buildings on the main screen.. only way to make it work again is go to another screen like the lost arts screen and then go back to main screen..  anytime you go to a pop up screen like Infirmiary, hero gear, Mareth Quests it happens...  its not a new issue. and you still haven't fixed it... and it happens to almost everyone. and it makes the game unplayable. 

https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/109193_game-freezes

The fact you say you can not recreate this issue is scary...  because it happens almost immediately .  

The frequency of this bug is increasing for me.  Its now happening at least 3-4 times per log in.   I don't recall if it worked before, but as Strykersteel said, the Events Icon does seem to correct it, as I found out today.   Its not a fix, but a better workaround than clicking the Lost Arts, SH toggle, or map, and way better than refreshing.

Just wish that worked for the selection bug*, which seems to be increasing in frequency as well.

*The bug where 'filter' selections and 'number of troops' selections could not utilized/accessed.

dliard55 said:

now the game is locking up after almost any action, in an our I had to reboot 4 times, somebody really needs to get this fixed, it's beyond annoying.

Lord, please check this thread. This could be the issue you experience. The devs are already informed.