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Moderators for Stormfall: Age of War wanted

MidwestGun

Sep 6, 2018, 13:3109/06/18

02/14/17

Game freezes.

Ever since the spirit warden update the game locks up whenever you switch between any pop up screen such as a battle report and back to the main screen.. You can not click on anything or scroll the screen. The only way to fix it is to reload the game.. but it happens about every 5 mins. It makes the game unplayable and will cause loss of troops when you are unable to click the keep to open the garrison screen to recall your troops.

I play through the Plarium application on a windows 10.0 pc. I have talked to others who are experiencing the same problem on server 2.

Comments

R.I.P

Sep 6, 2018, 15:2709/06/18

09/05/18

Yes this bug is only possible here at Stormfall . the know that this is happend , they should give every week for sutch bug an litle gifts!

Christine HareModerator

Sep 7, 2018, 13:5009/07/18

07/26/15

515

It helps the tech's to be able to find this bug faster if you can create a HAR file while your ingame when this has happened and post it in this case, I know I will be when it happens again to me

MidwestGun

Sep 7, 2018, 17:4109/07/18

02/14/17

Ok.. How do I create an HAR file when I am playing through the Plarium application not the browser, as I mentioned? They need to fix this issue asap as currently the screen freezes and lag have rendered the game unplayable.

Agent PavelTechnical Support

Sep 9, 2018, 09:2709/09/18

07/02/15

4523

Hello, Lords and Ladies!

If the issue is related only to the desktop App, please try clearing its cache. Here is a default direction: C:\Users\YOUR USERNAME\AppData\Local\Plarium\PlariumPlay\Cache

Delete all files from the Cache folder and inform me in this thread if this helps.

MidwestGun

Sep 10, 2018, 07:3809/10/18

Sep 10, 2018, 08:10(edited)

02/14/17

Yes this helped, Thank You.. I cleared almost 2500 files.. But I have to tell you, that it is pretty crazy that the user has to manually clear the cache file of a game app to make it work.. properly.

If it is that important then there should be a way to set it to automatically clear in the settings.. Most people who play video games are not programmers or developers and it is asking a lot for them to delve into windows files looking for the correct files to delete.

Also, It did not completely solve the freeze issue.. It still happens but if I click on the Lost Arts screen window and then back to the main screen it unfreezes where the main screen will scroll and I can click buildings again... not the most convenient thing to do to say the least.

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You can not click on anything or scroll the screen.  The only way to fix it is to reload the game.. but it happens about every 5 mins.  It makes the game unplayable and will cause loss of troops when you are unable to click the keep to open the garrison screen to recall your troops.  </p><br>I play through  the Plarium application on a windows 10.0 pc.    I have talked to others who are experiencing the same problem on server 2.<br>","createdDate":"1536240660000","folderId":"50","id":"109193","authorId":"1439911","authorRegistered":"1487106967500","authorName":"MidwestGun","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/26658933.jpeg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2338","commentsCount":"5","likesCount":"0","authorCommentsCount":"9","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/109193_game-freezes-/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/3931718/","commentUrl":"/forum/en/comment/topic_514087/"},"strings":{"userRole":"","userId":"3931718","contentDraftJs":"","contentHtml":"Yes this bug is only possible here at Stormfall . the know that this is happend , they should give every week for sutch bug an litle gifts!","userRegistered":"1536168520603","userCommentsCount":"1","userName":"R.I.P","createdDate":"1536247658110","editedDate":"0","id":"514087","entityId":"109193","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/41572361.jpeg?v=1639830908"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514087","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/579035/","commentUrl":"/forum/en/comment/topic_514277/"},"strings":{"userRole":"Moderator","userId":"579035","contentDraftJs":"","contentHtml":"It helps the tech's to be able to find this bug faster if you can create a HAR file while your ingame when this has happened and post it in this case, I know I will be when it happens again to me","userRegistered":"1437935083160","userCommentsCount":"515","userName":"Christine Hare","createdDate":"1536328229060","editedDate":"0","id":"514277","entityId":"109193","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/12756808.jpeg?v=1614937997"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514277","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1439911/","commentUrl":"/forum/en/comment/topic_514333/"},"strings":{"userRole":"","userId":"1439911","contentDraftJs":"","contentHtml":"Ok.. How do I create an HAR file when I am playing through the Plarium application not the browser, as I mentioned?  They need to fix this issue asap as currently the screen freezes and lag have rendered the game unplayable. ","userRegistered":"1487106967500","userCommentsCount":"9","userName":"MidwestGun","createdDate":"1536342090567","editedDate":"0","id":"514333","entityId":"109193","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/26658933.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514333","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_514574/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Hello, Lords and Ladies!</p><p>If the issue is related only to the desktop App, please try clearing its cache. Here is a default direction: C:\\Users\\<span style=\"color: rgb(242, 195, 20);\">YOUR USERNAME</span>\\AppData\\Local\\Plarium\\PlariumPlay\\Cache</p><p>Delete all files from the Cache folder and inform me in this thread if this helps.</p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1536485270453","editedDate":"0","id":"514574","entityId":"109193","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514574","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1439911/","commentUrl":"/forum/en/comment/topic_514771/"},"strings":{"userRole":"","userId":"1439911","contentDraftJs":"","contentHtml":"<p>Yes this helped, Thank You..  I cleared almost 2500 files.. But I have to tell you, that it is pretty crazy that the user has to manually clear the cache file of a game app to make it work.. properly. </p><br><p>If it is that important then there should be a way to set it to automatically clear in the settings.. Most people who play video games are not programmers or developers and it is asking a lot for them to delve into windows files looking for the correct files to delete. </p><br>Also, It did not completely solve the freeze issue..  It still happens but if I click on the Lost Arts screen window and then back to the main screen it unfreezes where the main screen will scroll and I can click buildings again... not the most convenient thing to do to say the least. <br><br>","userRegistered":"1487106967500","userCommentsCount":"9","userName":"MidwestGun","createdDate":"1536565131343","editedDate":"1536567017370","id":"514771","entityId":"109193","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/26658933.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"514771","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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