Also hacked from Taiwan a week ago, no update or fix onmy ticket

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Also hacked from Taiwan a week ago, no update or fix onmy ticket

Jaldore

Oct 22, 2021, 14:0710/22/21

10/16/21

Also hacked from Taiwan a week ago, no update or fix onmy ticket

I'm really looking for any sort of help here.

Its been a week exactly since I got a message saying there was a login from Taiwan,

Sine then I cannot get into my account, my email login takes me to a new instance of the game.

Ive been playing for 2 years and spent quite a bit on the game.

I logged a ticket and took 3 days to get a reply and i sent all the screen shots and proof etc asked for. Then I just got a reply saying the database shows your email against it. I informed them that that is the new account it put me in when i finally got in.

I still dont know if a hacker has my original 2 year account, what state its in or anything, I was told my ticket has gone to lvl 2 support team and I've heard nothing now for days.

Why cant i get any sort of response, this is ridiculous. We spend money on this game so surely should get some sort of response / attention

Comments

Mugu

Oct 22, 2021, 15:1010/22/21

10/20/21

It is a total disaster.

Mugu

Oct 22, 2021, 15:1410/22/21

10/20/21

Reading your post and other ones people are writting, honestly, my hopes of getting my account back are fading ...

Harbby

Oct 23, 2021, 02:3710/23/21

01/04/20

1703

Mugu

Reading your post and other ones people are writting, honestly, my hopes of getting my account back are fading ...

People are getting theirs back! Keep your hopes up, it's coming.

Jaldore

Oct 23, 2021, 10:0210/23/21

10/16/21

My brother logged into his account and searched my clan, im still in there inactive for a 8 days which is when i got hacked, so it just needs linking back to my mal with any luck

Just hope it happens soon, this is not great customer service in any sense of the word

Harbby

Oct 23, 2021, 10:2510/23/21

Oct 23, 2021, 10:25(edited)

01/04/20

1703

Jaldore

My brother logged into his account and searched my clan, im still in there inactive for a 8 days which is when i got hacked, so it just needs linking back to my mal with any luck

Just hope it happens soon, this is not great customer service in any sense of the word

There seem to have been a few hundred hacked accounts, assuming everyone opened a ticket that's a few hundred tickets mixed into the other thousands of tickets that get submitted. They're working as fast as they can, I promise.

I hope you get your account back soon.

harleQuinnModerator

Oct 23, 2021, 21:0510/23/21

02/24/19

7527

We're doing our best to follow those of you still waiting on your accounts. Let's try and keep it to a single thread so we can help you better.

https://plarium.com/forum/en/raid-shadow-legends/680_account-issues/597574_lost-your-account--hacked--working-with-support--do-not-share-ticket-info-on-the-forums/

The topic is locked. You cannot post comments.

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