So, if you got shaman on the 13th or 14th, you can either open a support ticket in game, or here: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

Or DM me your UM# and I can submit it to Plarium for you. I am collecting these if you want to go this way. There is some deadline based on local time zones where the servers are, but that is something Plarium can check for you.  We can at least check on it for ya.

have filed a ticket, and they said I could't receive Ninja because of time zones. Basically all the people from the EU timezone is screwed.