(IMPORTANT NOTICE) Banned Accounts Problem
We unbanned most of the players whose accounts were blocked. Here is the most important info that you should know:
- we returned the champs that had been summoned from 12 am on the 12th until the moment your accounts were banned;
- we returned the contents of the offers that you bought over this period of time, EXCEPT Battle Passes and Raid Passes. We will return those, too, a little later;
- we gave the compensation (the same to everyone). Some of the items are listed as compensation in your Inbox, but they are, actually, what you purchased;
- if you have not received the compensation please open a ticket with our support team and let us know;
- bans may still be happening until we find the cause and eliminate it.
And just to clarify - we only sent the compensation to the accounts that were banned and which we have unbanned now. We will send the compensation for the server problems to all the players that logged in in the last three days tomorrow (February, 14th).