Thanks for the update.  Since we have the attention of a Company representative, could you please give us guidelines that we can use to determine what may be suspicious behavior for a bot in the game?

Greetings pirates 

Different CM 

Same old song and dance so save your breath here 

xox123 said:

Thanks for the update.  Since we have the attention of a Company representative, could you please give us guidelines that we can use to determine what may be suspicious behavior for a bot in the game?  That would help tremendously.  Putting in a ticket and calling it "suspicious behavior" hasn't gotten the expected responses from support.  Support does not respect most of the player's concerns; and that's a documented fact.

Please define "suspicious behavior" for bots.and the turn around time for a response from support--a real person response and not the robotic automatic messaging.  Recall it is the company, not the players, that created the bots, control the bots, program the bots.  So surely Plarium can give the players some idea about what to look for and how to report it.

I also suggest that Plarium begin an official bug report for increased transparency for these type of situations.  It might alleviate players reporting Plarium, too, as "suspicious behavior".

Hi there!

There is no exact definition of "suspicious behavior". But, as a rule, you can identify bot accounts by following points:

1) The Haven has a strange name. For example "5dyro6";

2) There is a line of such Havens on the map;

3) All of these Havens have the same level and the same creation date.

If you see something similar in the game, please, don't hesitate to contact our Support Team. By the way, we try tracking bot-services in the game permanently and from time to time we block such accounts massively.   

So, it's been 4 days - and the bots are still bubbled up? 

matchy said:

So, it's been 4 days - and the bots are still bubbled up? 

Sergey Kryvorotchenko said:

alleviate players reporting Plarium, too, as "suspicious behavior".

Hi there!

There is no exact definition of "suspicious behavior". But, as a rule, you can identify bot accounts by following points:

1) The Haven has a strange name. For example "5dyro6";

2) There is a line of such Havens on the map;

3) All of these Havens have the same level and the same creation date.

If you see something similar in the game, please, don't hesitate to contact our Support Team. By the way, we try tracking bot-services in the game permanently and from time to time we block such accounts massively.   

So if you know how they are, and they are in line on the map, why you don't login and within a pair of hours you have catch all the bot accounts?

Mule said:

Sergey Kryvorotchenko said:

alleviate players reporting Plarium, too, as "suspicious behavior".

Hi there!

There is no exact definition of "suspicious behavior". But, as a rule, you can identify bot accounts by following points:

1) The Haven has a strange name. For example "5dyro6";

2) There is a line of such Havens on the map;

3) All of these Havens have the same level and the same creation date.

If you see something similar in the game, please, don't hesitate to contact our Support Team. By the way, we try tracking bot-services in the game permanently and from time to time we block such accounts massively.   

So if you know how they are, and they are in line on the map, why you don't login and within a pair of hours you have catch all the bot accounts?

LOL. In three words: a- we -some. 

As I said before, we try to block such accounts massively via our automatically system. And also we ask you to help us reporting such accounts to our Support. Be sure, we're fighting bots in the game but we cannot block all of them at once.

Sergey Kryvorotchenko said:

As I said before, we try to block such accounts massively via our automatically system. And also we ask you to help us reporting such accounts to our Support. Be sure, we're fighting bots in the game but we cannot block all of them at once.

These bots have already been blocked by support many times and always find a way to re-activate - obviously, this should not be possible, but hackers are driving double-decker busses through loopholes in your code and security

Why weren't these havens 'flagged' so that alarms would ring when they try to login again? ... or at least keep a list?

We should not need to report them because support should ALREADY have full details and coordinates

As I said before, we try to block such accounts massively via our automatically system. And also we ask you to help us reporting such accounts to our Support. Be sure, we're fighting bots in the game but we cannot block all of them at once.

Sergey Kryvorotchenko said:

Hello, Captains!

Be sure we are fighting with bots in the game and we try to take measures each time when we face such accounts.

We're aware that recently some suspicious accounts got a temporary protection. Unfortunately, it's an annoying coincidence. Please note that we don't protect such accounts from any attacks.

Soon their protection will finish and the bubbles will disappear. We apologize for this situation.

Let me also remind you that if you suspect someone of being a bot, please forward your requests to our Support Team and our specialists will take appropriate actions.

Happy Hunting!

Guys, we try fighting bots in the game. But unfortunately, that is not always simple.

Sergey Kryvorotchenko said:

Guys, we try fighting bots in the game. But unfortunately, that is not always simple.

When we see whirlpools where bot/HH lines used to be, then we will give you some credence. Until then, same old jargon by another CM.

Azhaar Laghari said:

When we see whirlpools where bot/HH lines used to be, then we will give you some credence. Until then, same old jargon by another CM.

I like the idea, but I don't think it'll happen. Even if you delete your account, your havens on all the maps of all the games you've played will remain.

Greetings pirates 

Sergey please spare us the song and dance 

This problem  has been on going for the 2 yrs i have been playing  pirates 

It has been reported numerous times and nothing I repeat nothing has been done Ever 

You might want to try to peddle your wares some wheres else 

None believe any thing will ever be done about this or any of the other known problems here 

The Cm says please report this to support and everything remains the same in the end  Status quo for Plarium games 

Sergey Kryvorotchenko said:

Guys, we try fighting bots in the game. But unfortunately, that is not always simple.

When we see whirlpools where bot/HH lines used to be, then we will give you some credence. Until then, same old jargon by another CM.

It is simple, destroy them so we can all play on a level field.

Azhaar Laghari said:

Sergey Kryvorotchenko said:

Guys, we try fighting bots in the game. But unfortunately, that is not always simple.

When we see whirlpools where bot/HH lines used to be, then we will give you some credence. Until then, same old jargon by another CM.

It is simple, destroy them so we can all play on a level field.

 I love this idea. Delete the haven and delete the account out of plariums servers. Argument sake a script runs this and it accidently deletes an actual person. Setup a delay on being deleted off the servers. 

This game has become a bad joke. Plarium must be getting very desperate for money...most recent offer today:

$7.96 for 500 etchings, 12k+ rubies, 30 days worth of time boosters and assorted ships, resources, whirlpools, etc, etc.

I've never seen so much goodies offered for such little monies!

But guess what? I'm not buying any, and i'm willing to bet alot of other players are not buying any either!

This is a FREE online game...we should all treat it as such...save your money for food and beer!

Plarium might pay attention to fixing problems in game when the cash flow drops significantly!

freedominpa said:

This game has become a bad joke. Plarium must be getting very desperate for money...most recent offer today:

$7.96 for 500 etchings, 12k+ rubies, 30 days worth of time boosters and assorted ships, resources, whirlpools, etc, etc.

I've never seen so much goodies offered for such little monies!

This may come as a shock, but you're not the centar of (Plarium's) world. The offers simply get better when you're not buying, and since you stopped doing so... voila - good offers.

That specific offer has been around at least since s2 got moved in from Kabam (I simply don't know about before). Nobody at Plarium said "Look, our profits have dropped. Let's offer freedominpa this offer for $7.96, so he can buy it and save our company from bankruptcy".