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Account got stolen after sharing the 3rd anniversary video

Account got stolen after sharing the 3rd anniversary video

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19 квіт. 2022, 10:1619.04.22
25.01.18
9

Account got stolen after sharing the 3rd anniversary video

It's been 5 days with since the last response from Plarium. Can someone please help.

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19 квіт. 2022, 10:2119.04.22
13.02.21
823

How did it get stolen after sharing the video?  The share was just a link to a video.  Were you asked for any other details while sharing?

19 квіт. 2022, 10:3519.04.22
25.01.18
9

No it just happened few hours later. I'm Not sure that it is connected.But been playing For 2.5 years and it happened then.

19 квіт. 2022, 11:0119.04.22
13.02.21
823

Sorry to hear that.  Hopefully Plarium can assist.  Out of interest sake, did you have 2 factor authentication on your account?  When someone tries to log in they should be prompted to enter a code that would be sent to your registered email before giving them access.  

Also, speaking of email, have you tried to recover the account by going to "forgot password" and following the steps to reset the credentials?  

19 квіт. 2022, 11:0519.04.22
25.01.18
9

Initially They stole my email As well, but I managed to at least get it back with the help of the provider. 

19 квіт. 2022, 12:4419.04.22
25.01.18
9

Thanks to Plarium for taking my account Back.

dthorne04Moderator
19 квіт. 2022, 15:0819.04.22
30.12.20
5652
Natura11y

Thanks to Plarium for taking my account Back.

Glad to hear this got resolved.

To Rose's point, if you don't have 2FA yet on your account: please do so to further secure your account. 

harleQuinnModerator
19 квіт. 2022, 18:1019.04.22
24.02.19
7489

Moved to account issues. Seems to be resolved now.

+1 for enabling 2 Factor Authentication the next time you log in.