https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

Try reaching out to support. 

Thanks, but I tried that and I only receive an automatic response.
I know it is a complex case, but the id of my valid game is still saved on my facebook.
the problem is that when I put that facebook account it opens a new one, different from mine with another id.
This happened by opening the facebook account that he used on the mobile, using it for the pc plarium application and entering directly with the facebook account. I do not know if I explain myself, in short, I only want my account with the facebook id 10157157606907510 

I can enter that facebook account, I have no problem with that.
the problem is that when I put it in the game, I start the one that was created in the plarium pc application

I just want to be able to enter with that id 

Reply to their automatic email, and they should be able to help you connect your account properly.