You can DM me your UM# and I can submit it to Plarium for you. There is some deadline based on local time zones where the servers are, but that is something Plarium can check for you.  Can at least check on it.

What does that  mean  please?  The  UM#?

I  have  looked  everywhere before posting  on  the  forums  btw  for  customer  support and  I  cant  find  anything.

i  understand this  is  just  the  forums,  it  is  difficult  for  me  to  find  where  to  direct  the  enquiry.

i  appreciate the  help,  thank  you

Ticket with number‪3420748‬

Waiting for 2 days!! 

Edited for cursing

They had a national holiday. They are working on tickets today, but I'm sure they're going through them as fast as they can.

Your UM number is under your profile in the game. Just click on your picture and then click COPY ID