How long for Plarium Support to respond?

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How long for Plarium Support to respond?

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TariCarl69

6 жовт. 2021, 16:0806.10.21

18.01.21

How long for Plarium Support to respond?

Hi, my main account has been hacked, they changed my e-mail and password and I can't recover, I messaged Plarium Support 3 days ago yet with no response I am starting to feel very anxious.

There are a lot of good fusion champs that I will now miss out on due to the long wait time of the support team and my resources and champions potentially could be lost.

Please if anyone could help that would be fantastic as I have really been grinding hard for these fusion champions and have also spent some money in game and a lot of time in the game too.

Many thanks.

Коментарі

Harbby

6 жовт. 2021, 16:1906.10.21

04.01.20

1703

If you received an automated reply make sure to respond to it.

TariCarl69

6 жовт. 2021, 16:2206.10.21

18.01.21

Harbby

If you received an automated reply make sure to respond to it.

I have not recieved an automanted reply

Harbby

6 жовт. 2021, 16:2306.10.21

04.01.20

1703

TariCarl69

I have not recieved an automanted reply

Hmm, I would file another ticket

TariCarl69

6 жовт. 2021, 16:2306.10.21

18.01.21

Harbby

Hmm, I would file another ticket

I have e-mailed again raid.support@plarium.com with my User ID (BepoCS) and pictures of proof of purchase of packs in the game, will this be enough?

Harbby

6 жовт. 2021, 16:2906.10.21

6 жовт. 2021, 16:29(відредаговано)

04.01.20

1703

TariCarl69

I have e-mailed again raid.support@plarium.com with my User ID (BepoCS) and pictures of proof of purchase of packs in the game, will this be enough?

Let me find the support ticket link

Harbby

6 жовт. 2021, 16:2906.10.21

04.01.20

1703

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

TariCarl69

6 жовт. 2021, 16:5806.10.21

18.01.21

Harbby

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

How long should I expect a response?

harleQuinnModerator

6 жовт. 2021, 17:0606.10.21

24.02.19

7527

They can usually resolve this issue in a day or two. I'm sorry your account was hacked and you're going through this.

Moved to Account Issues

Harbby

6 жовт. 2021, 17:0606.10.21

04.01.20

1703

TariCarl69

How long should I expect a response?

Not sure, should be relatively quick. Though I think most of the team is off work now, it's getting late over there.

TariCarl69

6 жовт. 2021, 17:0906.10.21

18.01.21

Thank you both for the assistance.

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