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Lost all my offense which i bunkered

Lost all my offense which i bunkered

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26 нояб. 2016, 00:3826.11.16
23.11.13
14

Lost all my offense which i bunkered

my account apparently got hacked lost all my offense which i bunker ed  

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26 нояб. 2016, 01:0426.11.16
26 нояб. 2016, 01:07(отредактировано)
02.08.14
1109

@Desert_Eagle (26 November, 2016, 12:38 AM UTC):
It really depends how you lost your offence.

If they were retuning from a location, and you immediately closed the tab after bunkering them, the signal may not have gotten to the servers.

If they were lost while attacking a location which you don't recall sending them to, my first thought is that, either, someone may have gotten access to one of your previous sessions where you did not log off of a public computer, or a family/relative/roommate/etc. had gotten access to your computer, and didn't know what they were doing.

Regardless, I recommend you launch your own investigation (Making sure that none of the scenarios described above, or similar, had occurred) and submitting a ticket to the Help and Support Desk with information including (But not limited to) your coordinates, the battle report where you lost all you offence, the time that you lost your offence, and screenshots of such.

If you are waiting for a response from the Community Manager, you may have to wait until the weekend is over.

26 нояб. 2016, 01:1126.11.16
23.11.13
14
how can i submit a ticket ? 
26 нояб. 2016, 01:1526.11.16
23.11.13
14

fakeasnever said:


@Desert_Eagle (26 November, 2016, 12:38 AM UTC):
It really depends how you lost your offence.

If they were retuning from a location, and you immediately closed the tab after bunkering them, the signal may not have gotten to the servers.

If they were lost while attacking a location which you don't recall sending them to, my first thought is that, either, someone may have gotten access to one of your previous sessions where you did not log off of a public computer, or a family/relative/roommate/etc. had gotten access to your computer, and didn't know what they were doing.

Regardless, I recommend you launch your own investigation (Making sure that none of the scenarios described above, or similar, had occurred) and submitting a ticket to the Help and Support Desk with information including (But not limited to) your coordinates, the battle report where you lost all you offence, the time that you lost your offence, and screenshots of such.

If you are waiting for a response from the Community Manager, you may have to wait until the weekend is over.








i Bunkered my offense i 100 percent sure and when came online the next day boom all was gone  as you can see i didnt do any attacks in past week 


26 нояб. 2016, 15:5226.11.16
23.11.13
14
Bio done than ? how it will help me ?
BiohazarDModerator
26 нояб. 2016, 23:2426.11.16
04.10.13
3785
DeserT_EaGle said:

Bio done than ? how it will help me ?
Hopefully plarium will check your account, see that something went wrong, and give your troops back.  They probably won't, but not much else you can do so it's worth a shot. 
27 нояб. 2016, 20:1027.11.16
23.11.13
14
Didn't got any reply from plarium 
BiohazarDModerator
28 нояб. 2016, 06:5228.11.16
04.10.13
3785
DeserT_EaGle said:

Didn't got any reply from plarium 
Support takes weekends off, so you won't get a reply until monday or tuesday most likely.