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order management

order management

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18 сент. 2021, 03:4418.09.21
06.01.17
5

order management

How can I tell which order member changed some of our status on the order wall ?

Had some information removed I wanted to keep in place .

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18 сент. 2021, 19:4018.09.21
12.04.17
1308

Hi Jwriggin! There is no such functionality in the game but I forward your suggestion to add it to our developers 👍

20 сент. 2021, 20:3720.09.21
20 сент. 2021, 20:38(отредактировано)
09.09.17
1143

Bear in mind, an update or two ago they changed things so that order wall and mail messages exipire and auto-delete.

We lost several informative messages we leave up on our wall. Suddenly ... gone.

Ticket from Plarium indicated this was a long planned change Plarium deliberately did not tell us they were going to do. Annabelle double-checked this, and confirmed the decision was an internal matter, so was not permitted to tell me the rationale behind making such a long planned and unannounced change.

Had we know, we could have ss wall posts and mail messages ... instead ... just GONE!

Unbelievable.

21 сент. 2021, 08:1421.09.21
12.04.17
1308
W​WO

Bear in mind, an update or two ago they changed things so that order wall and mail messages exipire and auto-delete.

We lost several informative messages we leave up on our wall. Suddenly ... gone.

Ticket from Plarium indicated this was a long planned change Plarium deliberately did not tell us they were going to do. Annabelle double-checked this, and confirmed the decision was an internal matter, so was not permitted to tell me the rationale behind making such a long planned and unannounced change.

Had we know, we could have ss wall posts and mail messages ... instead ... just GONE!

Unbelievable.

Hi WWO! Thank you for your feedback, I have forwarded it to our specialists for the further consideration🙏

I hope our future innovations will meet your expectations🤗

23 сент. 2021, 10:2223.09.21
09.09.17
1143

You hope in vain, Roger.

4 years of community building mail messages ... gone in an instant, without warning. And Plarium planned to do so for some time, yet did not warn us so could save at least some of it.

Expectations, now, aren't the kind you want - certainly they aren't good ones.

23 сент. 2021, 11:3923.09.21
12.04.17
1308
W​WO

You hope in vain, Roger.

4 years of community building mail messages ... gone in an instant, without warning. And Plarium planned to do so for some time, yet did not warn us so could save at least some of it.

Expectations, now, aren't the kind you want - certainly they aren't good ones.

I have already forwarded your feedback to our specialists, WWO🙏

We consider all the feedback and do our best to provide you with the comfortable gaming experience🤗

Thank you for your commitment to the game🙌

24 сент. 2021, 02:0724.09.21
09.09.17
1143

> We consider all the feedback and do our best to provide you with the comfortable gaming experience 

You hear, but do not listen. And so we give up speaking. Monitor Discord and you will so see.

Clearly, you do not do your best. Again see Discord. If you were you would be fixing bugs not creating more without resolution of prior.

Easy example ... since broken, I still cannot see chat without expanding it to full screen. This is a game of teamwork and communication - yet the update months ago silenced all such, and has still not be resolved.

Your statements of consideration (without noticeable impact), and doing your best, have long since become not credible. I hope you prove me wrong, going forwards.

24 сент. 2021, 06:5724.09.21
12.04.17
1308
W​WO

> We consider all the feedback and do our best to provide you with the comfortable gaming experience 

You hear, but do not listen. And so we give up speaking. Monitor Discord and you will so see.

Clearly, you do not do your best. Again see Discord. If you were you would be fixing bugs not creating more without resolution of prior.

Easy example ... since broken, I still cannot see chat without expanding it to full screen. This is a game of teamwork and communication - yet the update months ago silenced all such, and has still not be resolved.

Your statements of consideration (without noticeable impact), and doing your best, have long since become not credible. I hope you prove me wrong, going forwards.

Hi WWO! The chat should work correctly at the moment. If the issue is still relevant, please inform our Support Team, they will check your account in particular👍

24 сент. 2021, 21:0224.09.21
09.09.17
1143

We have reports that it continues to be blank across dozens of players. This is not a single player / one off issue, it is an across the board issue - ongoing for months now.

Please stop suggesting everyone waste their time reporting the same issue to no resolution. We are here to relax, and even paying to do so by buying packs - not spend time in drugery on game mechanics administrative tasks.

25 сент. 2021, 13:5225.09.21
09.09.17
1143
Roger Montgomery

Hi WWO! The chat should work correctly at the moment. If the issue is still relevant, please inform our Support Team, they will check your account in particular👍

So, Roger, why did you say this, when:

<<<<<

Support Request #5-1621121

Plarium Support TeamDear Lord,

Thank you for providing us with this information.
We are already aware of the issue and are working to resolve it. In the meantime, you can see the messages only after maximizing the chat window.
Please note sometimes it takes a long while to solve the issue and therefore this thread will be closed. You will know that the issue is resolved in the News section in the game or in one of the following updates.

We will contact you if we need any additional information.
Just remember, we're always here to help with any questions concerning our app. Thank you for your understanding.

Best regards,
Your Plarium Support Team

>>>>

the issue is known, is known not to be resolved, you would have known this / could easily have found so, yet you have me, and us all, continue to take the time to send support tickes in about it?

26 сент. 2021, 09:2026.09.21
12.04.17
1308
W​WO

So, Roger, why did you say this, when:

<<<<<

Support Request #5-1621121

Plarium Support TeamDear Lord,

Thank you for providing us with this information.
We are already aware of the issue and are working to resolve it. In the meantime, you can see the messages only after maximizing the chat window.
Please note sometimes it takes a long while to solve the issue and therefore this thread will be closed. You will know that the issue is resolved in the News section in the game or in one of the following updates.

We will contact you if we need any additional information.
Just remember, we're always here to help with any questions concerning our app. Thank you for your understanding.

Best regards,
Your Plarium Support Team

>>>>

the issue is known, is known not to be resolved, you would have known this / could easily have found so, yet you have me, and us all, continue to take the time to send support tickes in about it?

Hi WWO! As I have mentioned earlier — all technical issues are proceeded by our Support Team. Their information is the most relevant🙂👍

Please contact them if you experience any difficulties in the game to receive the necessary answer🙏

26 сент. 2021, 23:2726.09.21
09.09.17
1143

> Please contact them if you experience any difficulties in the game to receive the necessary answer🙏 

As you can see from the text you are replying to ... I did. To find out there is no answer, which you would have known / could easy have determined before telling us to send in a ticket - so why did tell us to send in a ticket when you knew the answer would be:

We know. Closing ticket.


???

27 сент. 2021, 11:4927.09.21
27 сент. 2021, 11:50(отредактировано)
12.04.17
1308
W​WO

> Please contact them if you experience any difficulties in the game to receive the necessary answer🙏 

As you can see from the text you are replying to ... I did. To find out there is no answer, which you would have known / could easy have determined before telling us to send in a ticket - so why did tell us to send in a ticket when you knew the answer would be:

We know. Closing ticket.


???

Hi WWO! The status of the relevant issues can change at any moment. That is why it is necessary to contact our support specialists to receive the most up-to-date information👍

28 сент. 2021, 00:2228.09.21
09.09.17
1143

So, you're saying a chat bug that you know got fixed, has come back - currently unresolved?

28 сент. 2021, 12:1328.09.21
12.04.17
1308
W​WO

So, you're saying a chat bug that you know got fixed, has come back - currently unresolved?

Hi WWO! Our Support Team are always ready to provide you with the relevant information regarding the chat displaying issue: http://support-portal.plarium.com/ticketcreator/throne/en?devicelocale=ru&spGame=throne-web

Do not hesitate to contact them, our specialists will specify the status of the situation🙂👍

30 сент. 2021, 06:3930.09.21
09.09.17
1143

Roger, you're not hearing me. It seems, intentionally so.

  • I describe an issue.
  • You know the issue to have been present, say it's been fixed, but don't check.
  • You suggest I waste my very limited spare time sending in a ticket. Tickets are known to take at least 3 days to conclude - submission, response, reply.
  • They say known problem, not fixed.
  • You suggest to always contact support even when you know, or ought to have known, the issue is most definitely not fixed, and abusing the time of your customer to check on something you know to not be fixed.
  • Then you suggest your customer so send in tickets even when you know it's not fixed, just in case it might be. [Even though the bug fix would be self-evident to the customer as they would no longer be experiencing the problem.]
  • And you endlesslly reiterate the same, even though you know the problem is not fixed. [This is equivalent to you having a dog chase its tail - it forever goes in circles, going nowhere and neither accomplishing nor concluding anything. Having expended a great deal of time and energy, pointlessly, in the mean time.]

It feels like you are intentionally abusing your customer and trying to drive them, your customers, away from your product.

Whether that is true or not, it is how you are perceived. Now that this has been communicated to you, if you continue in this manner, you will be demonstrating the correctness of this impression. Your customer will be able to govern themselves accordingly.

30 сент. 2021, 14:3530.09.21
12.04.17
1308
W​WO

Roger, you're not hearing me. It seems, intentionally so.

  • I describe an issue.
  • You know the issue to have been present, say it's been fixed, but don't check.
  • You suggest I waste my very limited spare time sending in a ticket. Tickets are known to take at least 3 days to conclude - submission, response, reply.
  • They say known problem, not fixed.
  • You suggest to always contact support even when you know, or ought to have known, the issue is most definitely not fixed, and abusing the time of your customer to check on something you know to not be fixed.
  • Then you suggest your customer so send in tickets even when you know it's not fixed, just in case it might be. [Even though the bug fix would be self-evident to the customer as they would no longer be experiencing the problem.]
  • And you endlesslly reiterate the same, even though you know the problem is not fixed. [This is equivalent to you having a dog chase its tail - it forever goes in circles, going nowhere and neither accomplishing nor concluding anything. Having expended a great deal of time and energy, pointlessly, in the mean time.]

It feels like you are intentionally abusing your customer and trying to drive them, your customers, away from your product.

Whether that is true or not, it is how you are perceived. Now that this has been communicated to you, if you continue in this manner, you will be demonstrating the correctness of this impression. Your customer will be able to govern themselves accordingly.

Hi WWO! I am sorry that my answers made you feel this way🙏

I do not have tools to perform technical checks, this is the responsibility of our Support Team👍

My major aim is to provide you with the comfortable Forum experience and give you recommendations regarding the game functionality😇

If you have any other questions or suggestions, I am always here to assist you🤓