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vip points

vip points

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6 март 2021, 12:0306.03.21
18.04.18
25

vip points

i buy a lot of vip points - over 20 mill in gold - but only get the half amount as displayed - what can i do ?

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6 март 2021, 18:1406.03.21
09.09.17
1143

Seems that something is not right. First, take screenshots as soon as you can of whatever you can still see / have in any logs - before they scroll off on you.

Then, open up a ticket with Support  - explain your understanding of what has happened.

They will be able to help you understand what you are seeing, detect any errors, and address any mistakes.

6 март 2021, 18:2606.03.21
6 март 2021, 18:27(отредактировано)
09.09.17
1143

Remember that with things like coffers and this, you must not only make the 'purchase', but 'unpack' the result / coffer. (Many times I make a purchase but forget to unpack - so have to go back to that same spot and hit the apply, or whatever, buttons before the items actualy show up.)

i

And, perhaps https://support-portal.plarium.com/en/throne-web/faq/vip-status/description  may lead you to some insight(s).

If you purchased via clicking the crown, then get points, you will have a 'Purchase VIP points' window come up - remember to click any Apply buttons you see under there. (Hover your mouse over apply and a green 'Several' button will appear.)

6 март 2021, 18:5506.03.21
18.04.18
25

thats  the problem - the buy amont its not the apply amount - just the half - and i cant make screenshots becaust too late - its 50 percent lesser