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Getting stuck on the loading screen

Getting stuck on the loading screen

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8 июнь 2018, 10:4608.06.18
29.03.18
2

Getting stuck on the loading screen

Hey so my game is continually getting stuck on the loading screen at "examining the prophecies." 

I'm playing on the games app on my computer which is a windows 10, I also play vikings and that's working just peachy. 

I've tried uninstalling the app and reinstalling, manually clearing the cache in the apps file, logging out and logging back in, restarting and updating the computer, etc... It happened once before and I was able to fix it with an uninstall/reinstall, but not the case this time... Its computer related because I can login on a friends computer, just not mine for some reason... help! 
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8 июнь 2018, 13:0108.06.18
11.01.16
1009

Please contact Support

8 июнь 2018, 16:2708.06.18
29.03.18
2
Using your link, the option for load failure has forces me to talk with a bot. How can I get in touch with an actual person?
9 июнь 2018, 05:3809.06.18
11.01.16
1009

You can get in touch with someone in Support on weekdays likely.

You may try to find some alternate methods to login to game meanwhile. Do you have a phone?
9 июнь 2018, 09:0409.06.18
29.03.18
2
yes but i started the game with the plarium game app for windows which explicitly states there is no cross-compatibility between platforms.
9 июнь 2018, 13:5709.06.18
11.01.16
1009
If its your computer related only then may be you can try uninstall and then use a 3rd party software to remove residual/junk files, before installing again. And try clearing registry also.. 
12 июнь 2018, 13:2412.06.18
15.10.15
455
1234 said:

yes but i started the game with the plarium game app for windows which explicitly states there is no cross-compatibility between platforms.
I have never played on windows but will ask others if they have any suggestions.