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Sparta WebGL Game Loading Reports

Sparta WebGL Game Loading Reports

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MariusAdmin
27 апр. 2018, 13:0127.04.18
04.09.17
2721

Sparta WebGL Game Loading Reports

Archons!


Given that many of you are reporting trouble with the game being stuck on the loading screen in different threads, I thought it prudent to create a separate area where such reports can be processed with ease. If you are unable to load, please post here with the following information:


  1. Your OS version (including x32 or x64).
  2. Your Computer Specs (Processor, RAM are the important bits).
  3. Screenshot.
Please post from the account that is specifically affected so that I can gather player IDs and pass them along to the devs.
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Комментарии
27 апр. 2018, 14:3727.04.18
27.01.18
8

Google Chrome is up to date

Version 66.0.3359.139 (Official Build) (64-bit)


Intel Core 2.20 GHz with 6 GB 

Window 10 64 Bit


Loading stuck at 96%




27 апр. 2018, 19:3527.04.18
27 апр. 2018, 19:36(отредактировано)
12.03.15
67

Good idea to create a separate area


win 10 (official), chrome updated, 4G RAM, 32 bits, 2 cores

No problem with the last games on steam or other platforms .I am playing Starcraft II the legacy of the void, no problem


More than 2 weeks without sparta....
28 апр. 2018, 17:1628.04.18
12.03.15
67
................ no game
29 апр. 2018, 08:0429.04.18
12.03.15
67
Using Gyazo on tne screen freezes the game
MariusAdmin
30 апр. 2018, 08:3730.04.18
04.09.17
2721
chatpandore6 said:

This screen does not work : https://gyazo.com/eb3e423c1fe85f187301e328fcb23e04

As you can see (above left) I cannot go to my messages or to the quests. I also cannot send a raid

Wait, is this your account? You mentioned before that you cannot enter the game at all. Or is this a different account?
MariusAdmin
30 апр. 2018, 08:3830.04.18
30 апр. 2018, 14:34(отредактировано)
04.09.17
2721
mike1010 said:

Google Chrome is up to date

Version 66.0.3359.139 (Official Build) (64-bit)


Intel Core 2.20 GHz with 6 GB 

Window 10 64 Bit


Loading stuck at 96%




System specs are within norm, should be working well under normal circumstances. I'll doubt-check with devs. On your part, have you tried the desktop app? And did you try another browser? Firefox, perhaps.
30 апр. 2018, 14:3230.04.18
30 апр. 2018, 14:40(отредактировано)
15.12.15
2

Having the same problem, tried everything you said, mostly on 72-90% loading, sometimes it loads then will freeze. chrome, opera, mozilla and desktop app dont work. can you guys look into this? thanks...


MariusAdmin
30 апр. 2018, 14:3530.04.18
04.09.17
2721
sheilahmiranda2002 said:

Having the same problem, tried everything you said, mostly on 72-90% loading, sometimes it loads then will freeze. can you help? 


Can you provide the information that was requested in the original post? I'll do my best, but I need to know that!
30 апр. 2018, 15:0430.04.18
15.12.15
2

Windows 7

Intel Core i5-2400 3.10 GHz

RAM: 4.00

32 bit

My computer needs an upgrade. lol, but did not have this problems before. :)

30 апр. 2018, 15:5130.04.18
12.03.15
67

Dimitri Molchanov said:


chatpandore6 said:


This screen does not work : https://gyazo.com/eb3e423c1fe85f187301e328fcb23e04

As you can see (above left) I cannot go to my messages or to the quests. I also cannot send a raid

Wait, is this your account? You mentioned before that you cannot enter the game at all. Or is this a different account?

I need a lot of time to enter the game.Usually it freezes after 1 or 2 minutes.

 This is my account. I sent a lot of screens from my account and explained what did not work. I explained that i can not play, but I can go on the first screen. Not possible to use the screen of the map of the whole cities (I sent a copy of my screen)

Not possible to read my messages, to do a quest, etc etc.....

In one word : not possible to play

30 апр. 2018, 15:5230.04.18
12.03.15
67
sheilahmiranda2002 said:

Having the same problem, tried everything you said, mostly on 72-90% loading, sometimes it loads then will freeze. chrome, opera, mozilla and desktop app dont work. can you guys look into this? thanks...


Exactly the same for me
2 май 2018, 10:4302.05.18
18.06.16
3
THANK YOU!  Its working again. :)
MariusAdmin
2 май 2018, 14:2102.05.18
04.09.17
2721
sheilahmiranda2002 said:

Windows 7

Intel Core i5-2400 3.10 GHz

RAM: 4.00

32 bit

My computer needs an upgrade. lol, but did not have this problems before. :)

It does seem like your PC is at the very lowest bar of system requirements for the new engine. Hopefully, the planned update will fix that, but so far it's likely the cause of the loading issues. I'll pass the note on to the devs.
MariusAdmin
2 май 2018, 14:2102.05.18
04.09.17
2721
Scheherazadie said:

THANK YOU!  Its working again. :)
Glad to hear that!
MariusAdmin
2 май 2018, 14:2502.05.18
04.09.17
2721
chatpandore6 said:

I need a lot of time to enter the game.Usually it freezes after 1 or 2 minutes.

 This is my account. I sent a lot of screens from my account and explained what did not work. I explained that i can not play, but I can go on the first screen. Not possible to use the screen of the map of the whole cities (I sent a copy of my screen)

Not possible to read my messages, to do a quest, etc etc.....

In one word : not possible to play

This seems to be an issue with your PC struggling from what I can see from the specs that you provided. Try to close al unnecessary programs and only launch Chrome with one tab for Sparta - see if there is any difference in performance and let me know.
2 май 2018, 16:4702.05.18
12.03.15
67

Hi Dimitri,

I launch only Chrome and I don't have unnecessary programs running.


If I launch sparta with only one tab, it freezes at 72%. I discovered (hazard) that if I open another tab, then sparta goes to 100%. After that, I close the second tab....

My antivirus is avast, last version, up to date.

I only have official programs on the computer I use to play.