Johnnywishbone said:

hello technical support

I have just downloaded the game from the Apple Store to my iPad.

when I try to open the game, it signs in, loads assets and says enter realm of teleria but the app then goes black and closes.

I have iOS 9.3.5 (13G36)

MF32B/A is my version of iPad, I think.

And I have 9.3GB of capacity available 

Help!!! Please......

Hi

Your issue is still persist?

Hello Sezzy

Johnnywishbone said:

Hello Sezzy

Yes, the problem still persists.  The game does not open.

Hi

Are you tried soft reset to your ipad? 

Hello Sezzy

I have tried soft reset and a full reset, then reinstalled the app/game.  

Hello Sezzy

I have tried soft reset and a full reset, then reinstalled the app/game.  

The same issue occurs.  Is my iPad too old to play this game?  I have the up to date IOS

Hi  Could you record a short video from this or some screenshot?Than pm me with your forum post link and where you uploaded. 

Hi  Could you record a short video from this or some screenshot?Than pm me with your forum post link and where you uploaded. 

Thanks

Johnnywishbone said:

Sezzy said:

Hi  Could you record a short video from this or some screenshot?Than pm me with your forum post link and where you uploaded. 

Thanks

Hi. I have a video recording but I cannot find a way to post the video on the forum

Hi

https://files.fm/u/sfwf4gf4

Hi

We had some technical difficulties about at UTC 11:00 PM  , but now all service are workn correctly.

UstupidMF said:

Still not working on ipad ..

Hi

Please send me your ipad ios version and your in game id.

Sezzy said:

UstupidMF said:

Still not working on ipad ..

Hi

Please send me your ipad ios version and your in game id.

 iOS 9.3.5 

User ID :. UM27574856 | 27106262

Hi

We checked that ipad mini 1 its unsuitable for running Raid.