I can't log into the game on plarum play because I can't remember my password. I tried to reset it but I am not getting the email.

I came to this website because my log in info is saved but when i go into my account I can't see my password.

I tried to reset my password but when I enter my new password and then enter it again to confirm it says the passwords do not match. I typed it very carefully to make sure 100% I am entering the same password in both boxes but the website is clearly broken as I am getting a "passwords do not match error" even though I am 100% certain that I have entered the exact same password in both boxes.

can someone from the team please help me reset my password so i can get playing?