I'm either going to need support to restore her profile or refund the money she's spent on the game.  She's banned till the 20th due to "invalid battles", whatever that means.

PM me for specifics to her account.  She is in my clan if that helps.

edit:

It also logged her off and started her with a new account, so we'll need help in recovering her account which was not linked to a plarium account.  I have her nickname and again, she's in my clan.