Alexxashka said:

Hello, I have bought the newbie set and while opening the shard an unexpected error was happened. After new entering in the game the is no violet shard an the is no any new pesron. Could you please help me to return the shard or person. Could you please connect with me in russian if it possible. My english is not so good. 

HiI

In this case when the game is freeze or crashed under summon. You will get back your shard or you got a new champion. Please check your vault may landed there.