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Missing rewards

Missing rewards

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11 апр. 2019, 20:1311.04.19
03.04.19
1

Missing rewards

Turned in my last daily yesterday, which also finished the weekly quest. Did not receive the ancient shard for completing the weekly.

Also tried to collect the 135 star reward on Hard campaign, and never received it. 

Wrote out an in game support ticket, only to receive a reply that said y’all were too swamped to read it, hope the new patch fixed the problem.

Quite disappointed. Bugs happen, that’s life. That response though, completely lacking. 


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11 апр. 2019, 20:5711.04.19
23.02.19
1
Happened to me last 2 weeks blue shard grayed out. Can't collect. 
12 апр. 2019, 00:2512.04.19
24.03.19
12
I literally just missed my blue shard and 20 gems from the Arena chest just now. I demand to be refunded.
14 апр. 2019, 04:0114.04.19
05.04.19
1
Same thing to me today. Today's daily reward and corresponding weekly reward for completing all dailies both uncollectable with timers active. 
14 апр. 2019, 04:5214.04.19
1
This happened to me too. Less than two days on my weekly reward and I can't claim it.
14 апр. 2019, 20:4414.04.19
09.02.19
90

Hey Guys!

There's not much I can do as I have limited knowledge. I would suggest restarting the game, or clearing the game cache to refresh it. If all else fails, submit a ticket to the support team so they can have a closer look at it.

Ticket can be found here: https://goo.gl/NWMB1Z