Patient, are you serious? This has been going on for six months.You did not even answer my question.

What are the reasons for the problems?

Calm down.

Sometimes it's just server instability, but  most of the time it depends on the players' devices. Developers are trying to optimize the game even for those who have problems with their devices, but it takes time. Obviously what you are doing will not speed up the process.

Not trying to be difficult. Apologies if it appears that way.

It would be good for Plarium to acknowledge the issues we are having. So many people are having these issues. My clan are losing xb keys far too often, myself included. When a key is lost or a battle lost in dungeons those keys and energy should be replaced as the proof is given in the report about the crash/freeze.

It is becoming tiresome and frustrating and Plarium are not helping matters by not giving back what is being taken away. They should make the players aware of what they are doing and how close they are to fixing the issues.

Doing everything in secrecy whilst these issues persist just leaves us all with feelings of no confidence.

Please ask them to let us all know the stage they are at. Thankyou.

I too continue to lose clan keys. These are expensive to buy and should be replaced within 24 hours. Shards are also wasted and champions lost as they come thru the portal. Or in this case, they dont make it thru. Luckily have not lost a scared, but 4 void and 6 ancient to date. The freezes occur on my desktop, tablet or phone so hardware isnt the issue. I have strong 5g wireless internet. Nothing else I run ever freezes. 

We can't refund energy or cb keys.