You already asked about this here. Please, don't open multiple topics on the same issue. It's not going to make Plarium any faster.

We'll need to wait for the Support to pick this up.

In the mean time, it might help them if you could either provide your ID string (you can get it by clicking on it in the bottom left of the Help window) or specify which platform (Plarium (app included) or FB), server (The Pirate Bay/The Golden Coast/Sirens' Strait), and coordinates you're playing at.

Also, specify when did the tournament end, as precisely as you can (don't forget to state the time zone). It'll help the Support trace what has happened.