procedure for banning accounts and remedial action

3 Replies
27 March, 2017, 5:48 PM UTC

We all tick the terms of service and privacy box but very few of us have read it.  So what happens if we overstep the rules and i am not referring to the obvious ones language...abuse etc. If we are banned do we have there right to know exactly why the ban was imposed ? are we allowed to ask for evidence of said offence ? 

I ask this because if we are paying to play and suddenly find our accounts frozen with no explanation or proof of the offence it leaves a very bad taste in ones mouth.And certainly makes me think twice before spending money.

I would greatly value any feedback from everyone. 

UTC +8:00
28 March, 2017, 6:07 AM UTC

Did you do refunds or some bugs stuff?

UTC +3:00
28 March, 2017, 12:05 PM UTC

I heard that in game was banned few cheaters. 

UTC +3:00
29 March, 2017, 6:43 PM UTC

My Apologies

I worded it incorrectly.

What are the procedures with regards to been banned and what rights and recourse do we as paying consumers have?

whem you try and log on only to find youself cut off without reason

UTC +8:00
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