No proper instructions for trouble shooting???

7 Replies
bigcedartrading31
14 May, 2017, 4:46 PM UTC

Hello All,


I play this game now via Firefox for approx. 2 weeks without any problems.


Today when I wanted to start the game and I got the following message:

"The browser could not allocate enough memory for the WebGL content. If you are the developer of this content, try allocating less memory to your WebGL build in the WebGL player settings."


Then the horror began.


I went though all procedures which can be found here in the bug section without any sucess.


Also switched browsers which led to the result that Chrome gave me the following message:


"Array buffer allocation failed"


The most annoying issue is that there is not one problem-specific solution to be found in this

forum directly related to the before mentioned error messages.


"....try allocating less memory to your WebGL build in the WebGL player settings."


If the above memory size is the problem, where and how it can be adjusted?



If the  "Array buffer allocation failed" is the problem, where and how it can be solved.


Why no-1 from the game side comes up with clear answers and instructions???


A clan-collegue and I wanted to spent some serious money in order to support our

clan activities, but we will stay away from this until there will be satisfying solutions

for the mentioned problems.


I hope for a quick answer to be able to continue with the game.

UTC +7:00
CIM
14 May, 2017, 9:05 PM UTC

I have gotten this message before ... and I play in firefox ...


"The browser could not allocate enough memory for the WebGL content. If you are the developer of this content, try allocating less memory to your WebGL build in the WebGL player settings."


I just close the browser and restart it and then it works fine.  I've gotten that message about 10 or so times and I've played day in and day out for over a month.
UTC +1:00
bigcedartrading31
15 May, 2017, 6:26 AM UTC

Hey CIM,


thank you very much.


Closing the browser doens´t help. Tried it many times.


What makes me very worried is that there are 100´s if not 1000´s who have the same

problems I mentioned, but no-1 from the game-side obviously shows any interest to come

up with adequate solution.


It clearly means that any investment in this game with real money is more than risky because

any uncontrolled absense from the game caused by these problems will lead to major losses

in troops and rrs, et.c,  which eventually were purchased from the shop.


There are no problem related actions from the developers in these cases which is more than

irresponsible if not criminal...;-D


UTC +7:00
Corgi_Viking
15 May, 2017, 9:32 AM UTC

Tell me the specifications of your computer please

UTC +3:00
mjkconsulting999
15 May, 2017, 3:14 PM UTC

Hey Corgi_Viking,


so far I used the follwowing older rig for the game:


[email protected],5 chilled water

EVGA X58 Classified 4-way

12 GB Corsair Dominator DDR3 -2000

980GTX SLI

Samsung 850 Pro 512GB plus storage HDDs

WIN7


But later today I gonna try another 1.


[email protected],7 chilled water

Asus ROG Maximus IX Hero

32GB G.Skill Trident Z DDR4-3866

8GB Gigabyte GeForce GTX 1080 Windforce 3X OC 

500GB Samsung 960 Evo M.2 2280 plus storage HDDs

WIN10


Browsers are Firefox and Chrome

I-Net 300MB/s


I dont think that the hardware should create any problems.

It is simply annoying that there is no support in form of practical

solutions coming from the game´s side regarding the specified problems.


The complaints and requests for help are piling up...lol


I as well try to go via Bluestack.


Already ordered clan-members to watch my butt. Don´t want get back

into the game and all I did is history...lol


All support is welcome..Thx a lot

UTC +7:00
Corgi_Viking
22 May, 2017, 9:09 AM UTC

So i read forum. And found that this error occurs with 32 gb system, and no problems with 64 gb 

UTC +3:00
SteelTorin
22 May, 2017, 1:42 PM UTC

Corgi_Viking said:


So i read forum. And found that this error occurs with 32 gb system, and no problems with 64 gb 

so... I have 64 gb system and everything okay with my game.

UTC +3:00
ottokarl
15 July, 2017, 10:07 AM UTC
On 32bit system i get this error and cant log in. On 64bit system i get this error from time to time and then have to reload the game. Sometimes does not work because of that error. The 64bit system has 16GB or ram.
UTC +7:00
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