supoort not working

7 Replies
stackedback95
12 March, 2017, 5:48 PM UTC
wondering why i still cannot log onto support page. if this game is not upto starndards and doesnt work, you should not be charging any money at all to play it. how many hours was it down yesterday? missed the end of troop training only needed 1500 points....with 8 hours to go. had to leave couldnt wait for your game to start working again. alot of work down the drain along with boosts i wasted on that event too not event get the tier 3 in return. i would seriously hope you are going to give me this event as it was not me that made your game crash. i believe paying customers should not be made to suffer because your game is running sub-par. i have a screen shot showing the end and score and nowhere to send it.....'cause theres not even support for this game. i didnt even get anything for being locked out for that many hours.
UTC +7:00
ymps_hound
13 March, 2017, 1:13 AM UTC
Several of our people are unable to access support, or to access for package purchases. What's going on? The recent web site t the game being on caused mulitple people to lose troops because they could not log on to set up peace shields. and came back to find their troops were dead and city robbed.
UTC +8:00
Corgi_Viking
13 March, 2017, 3:33 PM UTC
Support page works fine. Link
UTC +3:00
gchimiklis
15 March, 2017, 2:04 AM UTC

Support seems to be the ONLY page without an unsecure link - http instead of https.   This forum is secure, but Corgi's link goes to an unsecure page, and Google is blocking it.


There is an ongoing hack, currently.   Several high level players are able to attack without dropping their shield (apparently) and so fast we cannot see their troops.  I've recorded this, and posted on Facebook.  Perhaps you will give me a call 209-298-9497 or email [email protected] and I'll arrange to share the Camtasia video I took of this hack
UTC +8:00
Corgi_Viking
15 March, 2017, 2:47 PM UTC

gchimiklis said:


Support seems to be the ONLY page without an unsecure link - http instead of https.   This forum is secure, but Corgi's link goes to an unsecure page, and Google is blocking it.


There is an ongoing hack, currently.   Several high level players are able to attack without dropping their shield (apparently) and so fast we cannot see their troops.  I've recorded this, and posted on Facebook.  Perhaps you will give me a call 209-298-9497 or email [email protected] and I'll arrange to share the Camtasia video I took of this hack

In Chrome you need to press ADVANCED and then choose "Proceed to support-portal.plarium.com (unsafe)"


Then you can write to the support team

UTC +3:00
klankave
16 March, 2017, 12:14 AM UTC
I am very interested in seeing how the above questions will be resolved. Some clarity concerning Hackers versus coiners versus browser game non-coining players would be very helpful.
VICTORIA,B.C.
UTC +8:00
turbomaster74
16 March, 2017, 12:33 AM UTC
Interesting
UTC +5:00
u.autiero
16 March, 2017, 2:23 PM UTC

Inizio conversazione in chat

14:39

Salve ho un problema con il gioco... nel senso che è già la seconda volta che non ricevo il premio della vittoria della battaglia tra Clan essendo il capo e di conseguenza non posso inviare le risorse vinte nella Roccaforte... potete darmi una soluzione gentilmente?

UTC +1:00
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