Hello, ERIC HEUMANN!

We understand your concern and want to help you. Please send us your game ID (Menu-->About the game) and screenshots of the receipts in private message.

Please note the payment receipt should include:

a) The date of purchasing the bank offer;

b) The name of the application in which you purchased the offer;

c) The amount of payment.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en

2. For iTunes https://support.apple.com/en-gb/HT204088

For getting more detailed information, we recommend you to follow the specified link from your PC.

3. For Facebook: https://www.facebook.com/help/220279601335568?helpref=uf_permalink;

4. For Plarium: please attach the confirmation from your payment system.

We process each request individually and will start the investigation of your request as soon as we receive the requested information. Looking forward to your reply and thank you in advance.