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Is it game overload or something I can fix?  Problem in Jotunheim with monsters

Is it game overload or something I can fix? Problem in Jotunheim with monsters

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Jan 1, 2021, 21:5801/01/21
08/26/20
1

Is it game overload or something I can fix? Problem in Jotunheim with monsters

I'm attaching a screen shot of a problem that stopped me from monster hunting twice on two different platforms (PC AND IPAD).  Others were seeing the monster and attacking but the monster never showed on my screens and when I tried to click in that location to start an attack the system "saw" it as open area and asked me if I wanted to relocate there.  I have to say I was so frustrated after hours of waiting for the monster to showed up I was tempted to try that just to see what might happen.

It seemed clear to me that some interface was not working properly.  When it happened the first time on the ipad I moved to the pc and I kept my screen active so that it could not be a time-out issue.  All software is updated and I was using Plarium's application to access the game.


Very frustrating but if their is a "fix" I will employ it tomorrow - or is it just Jotunheim has become overloaded for your servers?

Alana

i


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15
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3
Comments
Jan 2, 2021, 03:2201/02/21
01/11/17
4649

Hello Jarl! Please forward this request to our technical specialists through the "Ask a question" button by following the link:
https://support-portal.plarium.com/en/vikings-web/faq

Our specialists will surely assist you! 

Jan 3, 2021, 03:4601/03/21
Jan 3, 2021, 16:52(edited)
09/11/18
37

This is an issue that have been sitting around for years, you could restart app to see if that solves it, but if not, there is always watchtower. - i dont see plarium caring a flying .... about it. 

Another annoyance too is if theres a new event, say its kill troops and you havent restarted the game, whatever million of kills youve done while the event was running and you didnt restart the game, will give you no points at all. 

Jan 4, 2021, 09:1101/04/21
01/11/17
4649
John

This is an issue that have been sitting around for years, you could restart app to see if that solves it, but if not, there is always watchtower. - i dont see plarium caring a flying .... about it. 

Another annoyance too is if theres a new event, say its kill troops and you havent restarted the game, whatever million of kills youve done while the event was running and you didnt restart the game, will give you no points at all. 

Hello John!

I am sorry that you experience such feelings. I will forward your feedback to our developers for the further consideration👍

If you experience any loading issues in the Jotunheim — please contact our Support Team by the following link: http://support-portal.plarium.com/ticketcreator/vikings/en?devicelocale=en&spGame=vikings-web

Our specialists will surely help you!