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Package not recieved

Package not recieved

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Nov 6, 2020, 15:2611/06/20
07/30/20
10

Package not recieved

I bought a 19.99 package through my google play and never recieved the items it chageed me and took the money from my account but never gave me the resources

56444081 thats my game id

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19
Comments
6
Comments
Nov 8, 2020, 18:2111/08/20
01/11/17
4649

Hello, dynamike!

Answered you in PM.

Nov 15, 2020, 18:5911/15/20
07/30/20
10

This is ridiculous plarium had told me 3 times google play has to refund the money on the 19.99dollar pack I bought that I never recieved N google emailed 3 times that plarium is the one responsible to replace my money....... 3 weeks so far since this started......f ing what is really going on here??????

Nov 15, 2020, 19:0011/15/20
07/30/20
10

This ever happen too anyone else???

Nov 16, 2020, 02:0611/16/20
06/21/17
1293

I know players have had problems with purchases before, but I cant recall anyone writing that it hadnt been properly resolved.

Nov 25, 2020, 05:5711/25/20
07/30/20
10

this is a mess i have gone back and forth between google and plarium both claiming the other is responsible for the refund.

its been 3 weeks +

Nov 26, 2020, 04:1311/26/20
06/21/17
1293

Apart from whatever arrangements exist between the two companies involved,the information given,would suggest that you didnt receive the pack,otherwise there would be no argument. 

So the case seems simple.

I would imagine that only the game can check if the pack arrived,and hough I could be wrong here, only the game can send packs ,and logically only the one(s) that got the money can refund it.

Did you check with your bank , money source ,who the fee went to?