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Plarium Play won't run on iMac.

Plarium Play won't run on iMac.

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Nov 12, 2019, 07:5611/12/19
05/08/17
54

Plarium Play won't run on iMac.

Plarium Play won't run on iMac. It did fine until two days ago when it got stuck and I got the message below.

This is not the first time. Before, I had to restart my Mac, because PP remains active in the background and can not be quit or removed once started up. That itself is very messy programming.

ut in this case, a new download does NOT fix the problem. I tried three times in two days. I keep getting the screen hereby included. 

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Nov 12, 2019, 08:2511/12/19
01/11/17
4649

Greetings!

If reinstalling the app doesn't solve your issue please provide me with the following information:

- Are you getting this message after some time playing or you can't run the game at all?

- Have you tried to load your game in browser on plarium.com?

Nov 12, 2019, 09:4811/12/19
05/08/17
54

It works fine in the browser but enemies, invaders and obers are black (see screenshot included)

I play every day.



Nov 12, 2019, 10:0211/12/19
05/08/17
54

 Frankly, I have had a complete block of PP before to the point where I could no longer use the software for weeks. I used the browser only for a while. Plarium had issues with everything at that time. They got the browser version working again but I had to wait for a completely new version before the problem was solved. That was weeks later. I am guessing there was a conflict with OSX screen switching (cmd tab)

Seems it is happening again but this time I don't see the conflict. I did nothing.

The real problem for me is that there is no way to exit PP. Quitting Safari doesn't quit PP. It keeps working in the background. Hopefully not collecting private data. I should get someone to check on that.
Nov 12, 2019, 12:0011/12/19
01/11/17
4649
About the issue with the black Invaders. Have you tried to clear Safari's cache? 
Nov 12, 2019, 14:3111/12/19
05/08/17
54
yes I did last time, at no avail, but i can try again. Miracles can happen ;)
Nov 12, 2019, 14:4011/12/19
05/08/17
54

tried and no result. 

The black thing is actually not new. About a month ago it was only enemies from other kingdoms who were black. Then, for a while it was just Helheim Warrior who was wielding a black square iso. a sword, now there is more black than ever. Hasn't been this bad though. This is definitely too much. I think PP didn't have this problem, but I can't check it since PP doesn't work...

Nov 13, 2019, 06:3311/13/19
01/11/17
4649

Please contact me in private messages and specify your device's specs. I'll send them to our technical specialists. For now please try to use another device.