clan members knowledge upgrade not registered in cvc

11 Replies
CIM
User
3 October, 2019, 12:54 PM UTC

One of our members knowledge upgrade of 625m influence (over 3B cvc points) registered on his personal influence event before the end of cvc but not did not show up in our cvc score.  Same with his palace upgrade.  They were both finished about 30 minutes before the end of cvc. 


He was not on but already had over 2B points showing in the cvc.  And yes he was on for hours each day of the cvc.  We do not understand why this happened ... we have arranged this before that his knowledge is done towards end of cvc and he is not on and it shows up.  He is not always available because of work to be on at end of cvc.


So what is up?


Did anyone else experience this?


And yes this caused us to lose the cvc ... which we are not going to worry so much about that ... we want to know what is going on ...
UTC +1:00
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User
3 October, 2019, 6:13 PM UTC

Have they changed the rules and not told us?

Is it like that you have to be on when your troop training has finished in order for it to count?

Or are they deliberately or accidentally trying out  the new updates proposals,that they say are coming? 

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Administrator
4 October, 2019, 5:38 AM UTC

Dear CIM,

Please note many parameters and actions performed by players of all Kingdoms are taken into account in the game. We recommend you to be online at the moment processes you earn points for in a Competition finish. It ensures that you and/or your Clan will earn points for this action. 

Please keep it in mind when planning to finish the process at the end of the Competition. 

If you have any more questions, we will be happy to help. 

Enjoy the game!



Bearer of the highest Knowledge
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CIM
User
4 October, 2019, 1:51 PM UTC
Ivar Marksman said:

Dear CIM,

Please note many parameters and actions performed by players of all Kingdoms are taken into account in the game. We recommend you to be online at the moment processes you earn points for in a Competition finish. It ensures that you and/or your Clan will earn points for this action. 

Please keep it in mind when planning to finish the process at the end of the Competition. 

If you have any more questions, we will be happy to help. 

Enjoy the game!



It did not used to be like this ... so this is new ... unless it was a glitch from the other problems that happened during this past cvc.  How can you expect people to be on line at the end of competitions when in Europe they end in the middle of the night?  And other places people might be at work?  This change if it wasn't a glitch is a big problem.   
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Administrator
4 October, 2019, 2:23 PM UTC
CIM said:

Ivar Marksman said:

Dear CIM,

Please note many parameters and actions performed by players of all Kingdoms are taken into account in the game. We recommend you to be online at the moment processes you earn points for in a Competition finish. It ensures that you and/or your Clan will earn points for this action. 

Please keep it in mind when planning to finish the process at the end of the Competition. 

If you have any more questions, we will be happy to help. 

Enjoy the game!



It did not used to be like this ... so this is new ... unless it was a glitch from the other problems that happened during this past cvc.  How can you expect people to be on line at the end of competitions when in Europe they end in the middle of the night?  And other places people might be at work?  This change if it wasn't a glitch is a big problem.   
Answered you in PM! 
Bearer of the highest Knowledge
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User
4 October, 2019, 10:43 PM UTC
So now we have to be online to score points with ours knowledge and building upgrades  .....   good the another games on the net
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User
5 October, 2019, 3:45 AM UTC

Why you couldn't answer in public? We all need to know the truth or the answer that was given.


CIM said:


Ivar Marksman said:


Dear CIM,

Please note many parameters and actions performed by players of all Kingdoms are taken into account in the game. We recommend you to be online at the moment processes you earn points for in a Competition finish. It ensures that you and/or your Clan will earn points for this action. 

Please keep it in mind when planning to finish the process at the end of the Competition. 

If you have any more questions, we will be happy to help. 

Enjoy the game!



It did not used to be like this ... so this is new ... unless it was a glitch from the other problems that happened during this past cvc.  How can you expect people to be on line at the end of competitions when in Europe they end in the middle of the night?  And other places people might be at work?  This change if it wasn't a glitch is a big problem.   
Answered you in PM! 

Hand of DooM
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User
5 October, 2019, 3:47 AM UTC
I understand the need for privacy, but shouldnt you tell all of us whats going off?
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User
5 October, 2019, 3:52 AM UTC
I too have seen points of my own not show up in CvC and I was online at the time and also did a refresh of the game to see if they'd show up, those points not showing up cost us the win more than once.
Hand of DooM
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CIM
User
5 October, 2019, 11:18 AM UTC

Ivar is just wanting us to send him screenshots and the member has to contact him with personal info ...


I am thinking there might be a possibility that  this had to do with the game going totally down before the end of cvc ...  and we are going to do an experiment next cvc ...


We did have this problem one other time a  month or so ago ... we were bewildered ... not sure if this is the first time since then we were counted on this person's points to go for win since then and/if back then there was also a shut down in game before end of cvc.  This time about 9 hours before end of cvc we discussed our plans and he gave me at that time exactly how long until his palace and knowledge were done ... and it was about half an hour less than how long was left for cvc.  So we really kept track of it and luckily there was the personal knowledge event so we could document exactly when the knowledges were done.


For over 2.5 years we had been working together (this person and I) and we done this many many times since he usually can only be on for end of cvc 1 out of 3 cvcs ... and we never had problems before ... so this is a recent problem ...


I will keep this thread updated.



UTC +1:00
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CIM
User
10 October, 2019, 12:41 PM UTC

We did a test this week during cvc ... obviously one that would not cause a problem with us winning ...


There was no problem ... knowledge upgrades counted and also troop training counted for cvc even though persons were not on at end of cvc or during or after the knowledge and troop training done.


So either the problem was because of a bug that was fixed or because of the shutdown of game during the last hours of the last cvc. 





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User
11 October, 2019, 12:27 AM UTC
Thanks for that.
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